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Toyota of North Austin - Service Center

Austin, TX

4.1
1,402 Reviews

1,402 Reviews of Toyota of North Austin - Service Center

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September 24, 2025

This is the 2nd time I used this dealership for services and both times, I was treated like trash. Service Adviser and guest check-out rep were both not polite or courteous. No eye contact and brushed me of More

by Nanci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caden Rogers
Sep 26, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 23, 2025

The sales side went fine. The service side not so much. Wait times longer than expected. Communications while waiting needs improvement. Waiting area OK. More

by Chird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jered
Sep 25, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 23, 2025

I'm reviewing the service department. I've never had such bad service. In the past, I have regularly visited round rock Toyota, cedar park Toyota, and los pinos Toyota, and I have always More

by heroics.pings.1m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary
Sep 25, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 22, 2025

It took over 2 hours to get my oil changed. That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to si More

by Bear the dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Slocombe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Natalit Castillo Sarmiento
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anais Frappoli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 21, 2025

Great service, super friendly. I arrived early and was taken care of very quickly. Response time was superb! More

by Pepinofn800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Merchant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saeed Marandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Behzad Masoumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Toyota of North Austin responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2025

Came here for an oil change. They suggested $950 worth of repairs. I said no they, proceeded told my car for four hours. If you value your time and money, do not come here. Go to More

by Don’t contract me.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 19, 2025

Phil is honest and patient. He went out of his way to try and deal with insurance for me More

by jbe0528
Recommend Dealer
Yes
Employees Worked With
Phillip Weisbly
Sep 21, 2025 -

Toyota of North Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2025

The ride home and back to the dealership was extremely convenient. Phil was very friendly and made the process smooth. I usually dread car errands but this time was an absolute breeze. Super grateful. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Weisbly
Sep 20, 2025 -

Toyota of North Austin responded

Hi Maria, thank you for your kind review; we are happy to pass along your comments to Phil here at Toyota of North Austin! If you have any further questions, please give us a call. We're always happy to help!

September 17, 2025

My hybrid Highlander would not start on a Sunday. I went online to N Austin Toyota service. I was able to make an appt for Monday morning. I was only there 3 hours on Monday morning for them to diagn More

by cdguerra.cg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz, service dept.
Sep 20, 2025 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 17, 2025

Had my appointment at 9 AM. They took my vehicle right at for its 10,000 mile check up. Rotated the tires changed the oil got everything out in one hour. Also, they detailed my More

by Microsharphearing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Bernal
Sep 20, 2025 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!