Toyota of North Austin - Service Center

Awful experience. Ariel and Will were incredibly unhelpful. Won’t be going back and wouldn’t recommend to anyone. Ariel and Will were incredibly unhelpful. Won’t be going back and wouldn’t recommend to anyone. More

The service for my car was good, the problem was the advisor Rafael Montalvo ( I think that was his last name) his attitude was very poor, kind of awful. I told him in the beginning that I had a coupon advisor Rafael Montalvo ( I think that was his last name) his attitude was very poor, kind of awful. I told him in the beginning that I had a coupon for the oil change where the price was $49 and he mentioned something about me "needing to read the fine print" because he was trying to charge a service charge that would have been added onto the total. Also, I noticed that I usually get a sort of review of what problems my car could have and I did not receive that either. More

The worst experience I have dealt with, service department dropped the ball and lack customer support. Dropped off my car Friday after I was told prior they could resolve the issues same day. State department dropped the ball and lack customer support. Dropped off my car Friday after I was told prior they could resolve the issues same day. Stated that I need 2 issues looked into. Not only did they contact me over 2 days after several efforts to contact them, but they admitted they didn’t diagnosis the aspects I requested. I left with no issues resolved and fuming. More

Service is very good and friendly, working good and fast . I will be back for next service. . I will be back for next service. More

Zach Fulkerson and Toyota North Austin Techs did great job diagnosing and repairing my Rav 4. Zach kept me informed in timely manner each step of the way. I'm very pleased with Toyoto of North Austin. job diagnosing and repairing my Rav 4. Zach kept me informed in timely manner each step of the way. I'm very pleased with Toyoto of North Austin. More

Easy and timely service appointment. Will use them again. Also conveniently located 5 minutes from my home. Will use them again. Also conveniently located 5 minutes from my home. More

Former associates that were previously handling our vehicles were great! However, we started noticing different behaviors as of a few years back (2-3). 1. We were offered a discount by the service rep vehicles were great! However, we started noticing different behaviors as of a few years back (2-3). 1. We were offered a discount by the service representative given the magnitude of our Toyota Sienna repairs, and this never materialized. 2. We are being offered unnecessary servicing options as if they were required or imperative for our vehicle's correct functioning. We have been Toyota vehicle owners for the past 10+ years, and had several different models, but are considering no longer being Toyota customers because of these changes. More

Just needed an oil change. Zane was very helpful and the waiting room was very comfortable Zane was very helpful and the waiting room was very comfortable More

They took parts off and did not bother to put them back on. Now I can't get a call back or anybody to answer my call on. Now I can't get a call back or anybody to answer my call More

The customer service provided by staff is top notch. They gave me advice and gave me the best price they could. I was giving suggestions. They gave me advice and gave me the best price they could. I was giving suggestions. More