1,402 Reviews of Toyota of North Austin - Service Center
This is the 2nd time I used this dealership for services and both times, I was treated like trash. Service Adviser and guest check-out rep were both not polite or courteous. No eye contact and brushed me of and both times, I was treated like trash. Service Adviser and guest check-out rep were both not polite or courteous. No eye contact and brushed me off like I was an inconvenience to them. If you have a choice, go to a different dealership that values your business. More
The sales side went fine. The service side not so much. Wait times longer than expected. Communications while waiting needs improvement. Waiting area OK. The service side not so much. Wait times longer than expected. Communications while waiting needs improvement. Waiting area OK. More
I'm reviewing the service department. I've never had such bad service. In the past, I have regularly visited round rock Toyota, cedar park Toyota, and los pinos Toyota, and I have always I've never had such bad service. In the past, I have regularly visited round rock Toyota, cedar park Toyota, and los pinos Toyota, and I have always had a positive experience, but not this time, it seemed that the staff didn't care about the customers at all. There is a sense that they view you as a nuisance More
It took over 2 hours to get my oil changed. That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to si That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to sign SEVERAL documents!! I will not return to Toyota North Austin, and I won’t recommend them. More
Great service, super friendly. I arrived early and was taken care of very quickly. Response time was superb! I arrived early and was taken care of very quickly. Response time was superb! More
Came here for an oil change. They suggested $950 worth of repairs. I said no they, proceeded told my car for four hours. If you value your time and money, do not come here. Go to They suggested $950 worth of repairs. I said no they, proceeded told my car for four hours. If you value your time and money, do not come here. Go to your local mechanic. Big chain like this have predatory pricing. And they will pressure you to buy more stuff. Everything is about money here. they don’t care about you. They care about your wallet. More
The ride home and back to the dealership was extremely convenient. Phil was very friendly and made the process smooth. I usually dread car errands but this time was an absolute breeze. Super grateful. convenient. Phil was very friendly and made the process smooth. I usually dread car errands but this time was an absolute breeze. Super grateful. More
My hybrid Highlander would not start on a Sunday. I went online to N Austin Toyota service. I was able to make an appt for Monday morning. I was only there 3 hours on Monday morning for them to diagn I went online to N Austin Toyota service. I was able to make an appt for Monday morning. I was only there 3 hours on Monday morning for them to diagnose the problem & fix the problem. More
Had my appointment at 9 AM. They took my vehicle right at for its 10,000 mile check up. Rotated the tires changed the oil got everything out in one hour. Also, they detailed my They took my vehicle right at for its 10,000 mile check up. Rotated the tires changed the oil got everything out in one hour. Also, they detailed my car to their work was completed. Many thanks guys. More