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Toyota of North Austin - Service Center

Austin, TX

4.1
1,273 Reviews
Call Service Center (512) 458-2331

1,273 Reviews of Toyota of North Austin - Service Center

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January 24, 2024

Matt Stolarz was very helpful and professional. The waiting are is not comfortable. Too small and dated. More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Toyota of North Austin responded

We're glad to hear that Matt was very helpful and professional. We appreciate your feedback about the waiting area, and we'll consider it for future improvements. We appreciate your positive review and look forward to serving you in the future. Safe and happy driving!

January 20, 2024

My service checkup went great! They provided prompt service and were very courteous. Thank you! More

by wbsteele@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
YK Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hardy, Hieu Nguyen, Walter Sanchez, Elmer Piche, Jasmin Salazar
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Jan 23, 2024 -

Toyota of North Austin responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

They are very friendly , and they come to you, ready to help you with, thank you More

by chatitabarboza68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Jan 23, 2024 -

Toyota of North Austin responded

We're delighted to hear that our team is friendly and ready to help. Customer satisfaction is our priority, and we appreciate your positive feedback. We're here to assist you, and thank you for choosing us for your automotive needs!

January 19, 2024

They were efficient and friendly. I was in/ out of there in about 45 minutes More

by ester_valentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 23, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an efficient and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 18, 2024

The gave me an excellent customer service. They gave me information about the vehicle what I bought. More

by josetreto56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Ramiro and Alvaro.
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Jan 23, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 18, 2024

Terrible customer service. . Walter was arrogant and unhelpful.. unwilling to listen and find the solution his colleague, Zach did for me over the phone earlier that same day. H More

by Dexellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Sanchez
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Feb 05, 2024 -

Toyota of North Austin responded

I apologize that you were not happy with your recent visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Josie Easter 512-323-1355

January 14, 2024

Quick services, high quality, easy to do an appointment o cancel, good installation while I am waiting until finish service, clean restroom and good coffee More

by Rodrigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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Jan 17, 2024 -

Toyota of North Austin responded

It's fantastic to hear that you've had such positive experiences with ours services. Quick and high-quality services, along with the convenience of easy appointment scheduling and cancellation, contribute to a smooth and efficient customer experience. Additionally, it's great that the installation process is well-handled, allowing you to wait comfortably. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

Great customer service. Really enjoyed the transparency and collaboration with my services. I also enjoyed the electronic payment option while waiting that allowed me to gra More

by teemjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jan 18, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

I've always been pleased with this Toyota dealership. They have friendly staff and good service. More

by shanaehutchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jan 17, 2024 -

Toyota of North Austin responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 13, 2024

I was in for routine maintenance. Dropped it off and took my dog for a walk in the neighborhood. I got back just in time to pick it up. They had it out in less time than the 2 hour es More

by keith.bill
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 17, 2024 -

Toyota of North Austin responded

It's great to hear that your routine maintenance was a smooth and efficient experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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