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Toyota of North Austin - Service Center

Austin, TX

4.1
1,254 Reviews

1,254 Reviews of Toyota of North Austin - Service Center

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November 04, 2023

Just for the oil change its took from 10:30 -over 1 pm. Not happy. More

by stmkhine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Nov 07, 2023 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 02, 2024 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for the extended wait time you experienced during your last service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at jeaster@toyotaofnorthaustin.com. I look forward to speaking with you. Josephine Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

November 03, 2023

Outstanding friendly and fast service. Pulled in without an appointment and was outta there in 20 minutes More

by xl2win3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 07, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a friendly and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Toyota has great customer service skills, and awesome service. Thank you for all that you do More

by jamescrider912@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod Jones & Martin Benal-Rico
Nov 04, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

The customer service was awesome! Since I got there, the communication, clarity, kindness was at the top. More

by erikesein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Montero
Nov 02, 2023 -

Toyota of North Austin responded

We are delighted to hear that you had an awesome customer service experience, with top-notch communication, clarity, and kindness from the moment you arrived. Your positive feedback is greatly appreciated, and we are glad you had a fantastic experience!

October 30, 2023

We are always grateful for the courteous and prompt service that we get from Seth Davis. He is always helpful to answer our questions and respond to our needs. I would highly recommend Seth to our frie More

by laurabeth1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Davis
Nov 06, 2023 -

Toyota of North Austin responded

It's fantastic to hear that you had a great experience and that Seth provided courteous, prompt, and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

No one was much help after I dropped off the vehicle yesterday and the original service person told me to talk to anyone in the service dept but took over 15 minutes for help. No update that my vehicle More

by Drod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Elliot
Oct 30, 2023 -

Toyota of North Austin responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Josie Easter jeaster@toyotaofnorthaustin.com

October 28, 2023

Good service; Friendly staff. Would suggest that the waiting area serves chilled spring bottled water. More

by Vessel621
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Oct 31, 2023 -

Toyota of North Austin responded

We are pleased to hear that you received good service and found our staff to be friendly. Your suggestion about serving chilled spring bottled water in the waiting area is noted and can be a nice addition to enhance the customer experience. Your feedback is appreciated. Thank you for your input!

October 27, 2023

Service Technician. Walter I. Is top notch in all aspects. Jesus in service is great. Knowledgable. Mike sucks More

by megjr.62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz. Jesus in Parts
Nov 01, 2023 -

Toyota of North Austin responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 26, 2023

Hunter helped take care of my vehicle and got it back into shape. Worked with my fleet company to get everything addressed and was able to get me a loaner for the time being as well. More

by luke.yoder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter in service
Oct 26, 2023 -

luke.yoder responded

Thanks Hunter!

Oct 27, 2023 -

Toyota of North Austin responded

Thank you for your kind words for our staff, we appreciate it!

October 25, 2023

I understood that in the first maintenance it would be a rotation of the tires and a check of the car's liquids, not even the windshield wiper fluid was refilled, nor was the tire pressure checked correctly More

by Antonio Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name
Oct 27, 2023 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for what you have experienced during your first visit. I would like an opportunity to fix this and offer you a complimentary car detail, please contact me at 512-323-1355. I look forward to speaking with you. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

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