Toyota of North Charlotte

Recall service Nice job on the dashboard! Although there is a distinct odor now, perhaps from the installation process? They also took care of another outstanding Nice job on the dashboard! Although there is a distinct odor now, perhaps from the installation process? They also took care of another outstanding recall, so that was nice. They said they would wash the car for me, but the guy said he couldn't take off the antenna, so he didn't wash it! Really?! Who takes off an antenna to wash the car? Does the antenna even come off? More

A good experience!!! I was very please with Rob Milligan in the service department. He made sure that I understood everything about the service I was getting. Although I d I was very please with Rob Milligan in the service department. He made sure that I understood everything about the service I was getting. Although I didn't get everything working he made it worth the trip. More

Everything was great except delivery of vehicle Would change the protocol of having someone approach you before you get in door, for those who are intimated this may work against you. Instead they Would change the protocol of having someone approach you before you get in door, for those who are intimated this may work against you. Instead they should have someone greet you at door and assign a person to you to help view available cars and/or other type of assistance. That being said we had a GREAT young man, Wesley help us. He was extremely knowledgeable in the features of the Tundra and was not pushy and most pleasant. Our Salesman Brian was also low key and not pushy at all and assisted us in our negotiations resulting in a great sale for both us and the dealership. Nate the Sales Mgr was also very personable. Lastly, our finance person Kirsten was just so sweet and so competent in processing our paperwork. Now is where the excellence falls short. Part of the negotiation was to add several things to the truck, running boards, drop in liner, and tonneau cover. An appointment was made for me for the following week. Prior to coming in I "confirmed" all parts were in. I arrived at the dealership 8am with my daughter who had to get a sick baby out of bed to drive me back as they said it would be most of the day. About 9:30 I get a call saying that none of the parts were ordered. I was a bit angry asking how could this happen since I would expect the service department would pull the parts for the next days work but apparently they did not have an answer as to how this was not ordered nor how no one checked the parts on hand. They said probably a computer error but on all three parts??? Anyway, complained to Svc Mgr and he promised all would turn out well. A few days later parts arrived and all went well. They provided a rental for the day and detailed my truck when delivered with everything on it as promised. Was a happy camper thanks to Asst Mgr Ty. Hope a lesson was learned from this experience. I would request each of those people above if looking to purchase a car or truck, you won't be disappointed. Purchased a new Tundra Limited Truck! More

An effective Team The sales and finance team at the dealership are terrific, While the sales guys seek a commitment from you they work closely with the finance guys to The sales and finance team at the dealership are terrific, While the sales guys seek a commitment from you they work closely with the finance guys to structure the right deal for you. Overall my interactions with Marcus Purdy from Finance and Nicolette from sales were very good. More

Dream Team I recently purchase a vehicle. The experience was awesome no long process everything ran smoothly. The entire staff was great. The salesman Larry, I recently purchase a vehicle. The experience was awesome no long process everything ran smoothly. The entire staff was great. The salesman Larry, Brian Doyle, and David Watts Jr. Would highly recommend others. More

Good experience Good follow up and freindly service at the dealership also didn't have to wait for hours. The facility is very clean an comfortable. Would recommend t Good follow up and freindly service at the dealership also didn't have to wait for hours. The facility is very clean an comfortable. Would recommend to friends and family looking for a Toyota More

great i give this rating because david was a great help and also kind. Both david and christian where very friendly and a big help to my family they were ab i give this rating because david was a great help and also kind. Both david and christian where very friendly and a big help to my family they were able to find a good price and the car i wanted More

Toyota Sienna Great place with wonderful professional people. We appreciate their patience and understanding! We just want to recognized Micheal, Randy and David fo Great place with wonderful professional people. We appreciate their patience and understanding! We just want to recognized Micheal, Randy and David for doing a great job at answering our questions and helping us. Would recommend this to anyone. More

A-mazing Every team member was ready and available to help me out with any of my questions. Liz was great helping me find the car I wanted. Chris and Randy hel Every team member was ready and available to help me out with any of my questions. Liz was great helping me find the car I wanted. Chris and Randy helped me crunch numbers together to get me the keys to my new rav4. Marcus Purdy helped me to get my paperwork together in a timely matter. This is my second car from Toyota of North Charlotte. I will continue to go back and refer my friends. Keep up the great teamwork North Charlotte Toyota. More

Long time customer for a reason. I just purchased my 4th work truck (Tundra) from T of NC. The customer service cannot be compared to any other dealer. This is a well run and efficien I just purchased my 4th work truck (Tundra) from T of NC. The customer service cannot be compared to any other dealer. This is a well run and efficient dealership that respects your time and does their best to get you into a vehicle even if you have issues. I had issues that were overcome because this is a dealership that cares and employs sales people like Brian Doyle that make the process easy and make you feel like you are in good hands. You're greeted by friendly people like Elizabeth that walk you to the vehicle you're interested in and are knowledgable about all the features and differences between trim packages. Brian then makes the purchase painless. The announcement on the PA that you have just purchased a new vehicle is followed by the owners manual and keys being delivered to the desk. A bit corny a cheesy? Possibly, but fun none the less. It is a well thought out a choreographed sequence designed to relieve the anxiety of having to deal your best and transition you to the happiness you should be feeling about leaving the dealer in a new vehicle. The paperwork for a new vehicle is daunting these days. David Watts in Finance walks you through it with professionalism, ease and good cheer. He's the last person I saw before leaving with a new truck. Good move. I'll be back when I need a new truck, Thank you. Mark L. More