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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,420 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,420 reviews

January 12, 2024

Great Service from the entire staff. There is wait time, wish it was just a bit less time to complete services. Person who was taking care of our car was awesome More

by shilpa.kabirpanthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jousae (Sorry if not spelt right) 5 star for him
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Jan 12, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 11, 2024

Always upselling with no regard to actually listening to the customer. Even with extended warranty and maintenance agreements I was still charged $50 fee for something. More

by bordnerjanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
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Jan 14, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 11, 2024

Took car in for state inspection and oil change. Found out state inspection machine was down. I scheduled the appointment early enough to get notified that inspection machine was down. Had to find a More

by KLGD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 11, 2024

My go to dealership since 2010. Love my Toyota FJ, and they maintain it well for me! More

by gail.smithmaxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
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Jan 12, 2024 -

Toyota of Rockwall responded

Gail, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josue met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 10, 2024

we feel SO Blessed to have had “ Jimmy Le” as our “ Salesman!” All of your “Dream TEAM” Agents/ Managers “ Were Terrific! I am SO PROUD Of “My New, “ Forever, New TOYOTA!” we feel” BLESSED ,” to More

by faithfulfaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dontrell Saucier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : “Jimmy LE!” 🤗👍👈, Becca Scott, Clayton Paul, Lance Smith, Aaron Pieratt, Nic Tran, Kyle Rockwall
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Jan 10, 2024 -

Toyota of Rockwall responded

Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Jimmy, and it was a pleasure having you at the dealership. We appreciate your review!

January 10, 2024

The dealership itself looks really nice. Was greeted by Sam after a greeter came to my window. Service was fast but Sam did not go over any paperwork with me. I had to look at the paperwork More

by jellason89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

January 10, 2024

They did a great job and went out of their way to kindly squeeze my emergency tire problems into their busy schedule. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl*
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Jan 10, 2024 -

Toyota of Rockwall responded

Matt, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 10, 2024

Steph is absolutely great. She kept me posted on everything regarding my car. The facility is clean. More

by tucker04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steph
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Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steph and don't hesitate to let us know if we can be of further assistance.

January 09, 2024

Best purchase and service experience I have had in a long time. Great and honest service all around. More

by livin4givin
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Jan 09, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2024

On time getting service done. Always friendly checking in and out . Very good parts clerk has excellent knowledge . More

by barnesgary50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jan 08, 2024 -

Toyota of Rockwall responded

Thanks, Gary, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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