Toyota of Rockwall

Came in told them there was a problem with my hybrid battery. They said there was nothing wrong with it but suggested that I replace my 12v battery also got a tune up. $1200.00. Two weeks later I needed battery. They said there was nothing wrong with it but suggested that I replace my 12v battery also got a tune up. $1200.00. Two weeks later I needed to replace my hybrid battery. I feel like this men and women who work on vehicles don't no anything unless a computer tells them something. They can't use common sense to diagnose the problem. I told the service advisor that my miles per gallon had gone from 34.7 mpg to 27.7 mpg. I have brough my Camry to Rockwall Toyota from the time a bought it, no one else has touched it. I will be rethinking this decision going forward. More

Josh was incredibly respectful and easy to deal with. At no point did my wife and I feel rushed. The financing process was much quicker and pain free than anticipated. At no point did my wife and I feel rushed. The financing process was much quicker and pain free than anticipated. More

It was great how the people was managed. Good professional personnel. Keep doing ths good job Good professional personnel. Keep doing ths good job More

I wouldn't purchase another vehicle from them because they are not honest regarding maintenance needs. I was charged $300 for some unnecessary repairs that weren;t due until 45k miles. My mileage was 23k they are not honest regarding maintenance needs. I was charged $300 for some unnecessary repairs that weren;t due until 45k miles. My mileage was 23k. Also charged $80 for a chip on the windshield that is not smooth on outside. A child could've done better. I am looking for a new Toyota currently but need a dealership I can trust for maintenance and repairs. Also had to wait 3 hours for them to complete work. I don't remember his name but was forced to grade someone More

Everyone was professional. Great overall car buying experience considering not many cars in the lot. My first time buying a car without seeing what I was getting. Awesome job Great overall car buying experience considering not many cars in the lot. My first time buying a car without seeing what I was getting. Awesome job making me feel comfortable. More

After playing the games back and forth it was better. I was supposed to get a ball mount and was told “we never give those out” even though it was in the package. I was supposed to get a ball mount and was told “we never give those out” even though it was in the package. More

Toyota dealership on Rockwall, very clean and nice people, professional, and very attentive with all the customers. people, professional, and very attentive with all the customers. More

Excellent customer service at the Service Center. Carl was very professional and respectful, and answered all of my questions. I'm looking forward to working with Carl again soon at my next service a Carl was very professional and respectful, and answered all of my questions. I'm looking forward to working with Carl again soon at my next service appointment. Very satisfied with my service experience. More

Staff were professional. Customer service was excellent. Surrounding was clean and in order. There were enough supplies for customers for refreshments. Staff we’re attenti Customer service was excellent. Surrounding was clean and in order. There were enough supplies for customers for refreshments. Staff we’re attentive. More

Incredible experience. Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to brin Carl went above and beyond! my car started having issues on a Friday evening so of course Saturday appointments were booked, but Carl told us to bring it in anyway and he would personally take care of us. It was an issue that needed a multitude of tests so he got me in a nice rental car immediately. He stayed in constant communication with us and was thorough with his tests and had found that I received bad gas from a station. He showed compassion and walked us through the steps of what to do in this situation and held our hand every step of the way. They got my car fixed up quickly and it’s now running great! THANK YOU CARL!!!! You are awesome. More