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Toyota of Rockwall

Rockwall, TX

4.5
6,347 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,347 reviews

September 26, 2023

Awesome experience each time I visit. The teams are awesome. They understand their rolls and perform as a unit. Cheers… More

by jline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 26, 2023

Best Toyota dealership I've ever been to. Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consis More

by garybreezecomputersolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Pieratt, Scott Smith, Cesar Martinez, Aaron Pieratt
Sep 27, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 25, 2023

Always very professional and courteous. The work is well done and completed faster than expected. More

by Tmcclear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

September 25, 2023

I’ve taken my car in like 6-7 times and I still have that rattle on my passenger side More

by Sherry.mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Gutierrez Very patient with me
Sep 29, 2023 -

Toyota of Rockwall responded

Sherry, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 24, 2023

This is a great dealership. But everytime I’ve taken my cars here there has been something not put back the way it was found. Like asking to put air in my tires and not puttin More

by Jasmine E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Sep 28, 2023 -

Toyota of Rockwall responded

We appreciate your business, Jasmine. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 24, 2023

Once you buy your car, if there’s a problem, they want you to pay for it it More

by markrock63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not shown Finance guy He was lame , Kevin McGuire
Sep 24, 2023 -

Toyota of Rockwall responded

We're sorry to hear that we didn't meet your expectations, Mark. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 23, 2023

Service was very fast. Only took 45 mins was told it would take 1.75 hrs. Satisfied. More

by suegheen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 24, 2023 -

Toyota of Rockwall responded

Thanks, Sue, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 23, 2023

I was in and out in less than an hour and 1/2. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs. More

by m_mmomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 24, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 23, 2023

Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great i More

by andrewhwills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Toyota of Rockwall responded

Thank you for your feedback, Andrew. We strive to make sure that all of our customers leave happy, and we will share your comments with the team. We hope to see you again here at Toyota of Rockwall!

September 23, 2023

Over an hour wait for an scheduled appointment! !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. C More

by mmcstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Sep 28, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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