Back

Toyota of Rockwall

Rockwall, TX

4.5
6,376 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
Contact Dealership

1250 E Interstate 30

Rockwall, TX

75087

Directions

By Type

Showing 6,376 reviews

September 15, 2023

The best dealership I have ever been to! So friendly and helpful! Love my car! More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Linda, Thank you so much for your excellent review! We are so glad that Sam and Ken had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

September 15, 2023

They set the appointment for my new Kay after 9 months, but they key. Wasn't ready More

by mahnazsayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Sep 21, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 15, 2023

I recommend Jacob in sales. He was easy to talk to and we did not feel pressured at all. More

by Frmanalac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd
Sep 15, 2023 -

Toyota of Rockwall responded

It's fantastic to hear that Jacob provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

September 15, 2023

Jacob was the best salesman I could’ve asked for! From the moment I stepped onto the lot he was there answering all of my questions as a first time buyer. Even though I wanted a very specific car, Ja More

by Tylerpens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Mccan
Sep 15, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 14, 2023

Great service. What was needed was clearly communicated. Advisor was great. I was out in a very reasonable time. More

by mabodc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson
Sep 15, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 14, 2023

My salesman when why above in service. Really appreciate everything he did thanks again for your service More

by Tommystokes
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2023

Chris Cook was my sales person(which you do not have listed below) We really enjoyed dealing with him. He went over and above to get us the deal we could accept. He was a very kind and caring person w More

by charlotte.lambert19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cook, Corey Thomas, Joey Desrosiers
Sep 14, 2023 -

Toyota of Rockwall responded

Charlotte, it's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 12, 2023

Service advisor Sam did not listen to my concerns nor were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet More

by ongpaul49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 12, 2023

The ride should not be restrictive of where you live,an exception had to be made for me to be picked up. More

by raykib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 13, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to provide this feedback. We will share your comments with the team, and we hope you will give us another opportunity to serve you!

September 12, 2023

Quoted oil change price when arriving at the dealership after advisor noted all vehicle information. However, price was increased for additional oil and parts at checkout. Those additional costs should h More

by dbpbatm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl
Sep 16, 2023 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

...
160
...