Toyota of Rockwall

Service rep was very responsive and professional. Service was fast and they kept me informed. Service was fast and they kept me informed. More

Text messages instead of face to face customer service is not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What happened to a person showing you your filters before assuming they need to be changed. Very disappointed! More

Professional and clean and Very helpful and courteous And all keep you updated on services courteous And all keep you updated on services More

Both Aaron, my sales associate and Oscar the finance manager were very courteous and professional. Both gentlemen were easy to work with, and I didn’t feel pressure to buy a vehicle….but I did and have manager were very courteous and professional. Both gentlemen were easy to work with, and I didn’t feel pressure to buy a vehicle….but I did and have no regrets since the purchase. More

They attended me good excelent but to these day never sent me my contract had hard time finally sent it email but never sent paper work planing buying another car but no there and not sending no body s sent me my contract had hard time finally sent it email but never sent paper work planing buying another car but no there and not sending no body sorry you wanted my feedback More

Car work was great, and so far no issues, but I'm disappointed my sunglasses went missing! disappointed my sunglasses went missing! More

The staff was friendly. Stephanie was great with touching base with me and communicating with me throughout the visit. Stephanie was great with touching base with me and communicating with me throughout the visit. More

Very customer friendly… service was good and prompt. Missed oil change date for hybrid. Was not clear on mikes. We actually did not miss it but to do later at the correct mileage. Missed oil change date for hybrid. Was not clear on mikes. We actually did not miss it but to do later at the correct mileage. More

No accountability or responsibility for their actions. Horrible customer service, incredibly slow. No follow-up from the Service Advisor, I left a message for a callback at 2:30 in the afternoon and Horrible customer service, incredibly slow. No follow-up from the Service Advisor, I left a message for a callback at 2:30 in the afternoon and no one called me back. Service Director was supposed to call me at 7:00 am, I had to call the dealership at 10:30 because there was no call. Service advisor is incredibly arrogant and was getting confrontational on a conference call. Absolutely horrible customer service skills. Service center is unwilling to provide any concessions for the horrible service experience and unwilling to accept any mistakes that were made. I will never use this dealership again from a Service or Sales standpoint. More

Kasey is amazing, she always answered any questions and updates on my Tundra. Always friendly and smiling. She covered any updates or maintenance records I needed or asked about. updates on my Tundra. Always friendly and smiling. She covered any updates or maintenance records I needed or asked about. More