Toyota of Rockwall

Everything went smooth. Buying a car is pressure enough, not having it from the salesman is worthy of praise. Buying a car is pressure enough, not having it from the salesman is worthy of praise. More

Great customer service! ! So friendly, not pushy! Nehemiahs, my car salesman was wonderful! Very please! ! So friendly, not pushy! Nehemiahs, my car salesman was wonderful! Very please! More

Have gone twice now to have this issue about a deep noise coming from the engine area and even let the technicians have it for an entire week. After a week of no communication, I reached out and they noted t coming from the engine area and even let the technicians have it for an entire week. After a week of no communication, I reached out and they noted that all tests passed. I noted again that it was still occurring and when the manager brought the car from the back to the front, he even noted that "this sound isn't normal, you're right" as he proceeded to give me the car back...with the issue still... He gave me his card and said he'd follow up on it last week. Again, radio silence.. issue is still occurring, just with 400 extra miles on it for "testing"... More

I had such a great experience at Toyota of Rockwall! Everyone there was super friendly and patient, and they made the whole process really easy. I’m so happy with my new Corolla and will be coming back Everyone there was super friendly and patient, and they made the whole process really easy. I’m so happy with my new Corolla and will be coming back for future services on my car! Definitely recommend this place! More

I recently took my RAV4 in for an oil change at this dealer. The basic service was quick — in and out with no issues. The waiting area was clean, and I appreciated the free coffee and tidy restrooms. dealer. The basic service was quick — in and out with no issues. The waiting area was clean, and I appreciated the free coffee and tidy restrooms. However, I had also asked to have a recall addressed during my visit. I was told the parts weren’t available but that I’d get a call once they were ordered. It’s been over a month, and I haven’t heard anything back. I’ve tried reaching out to my service representative multiple times with no response. On top of that, my bill wasn’t explained clearly when I picked up the car, which was frustrating. Overall, the quick service and amenities were nice, but communication and follow-up need serious improvement. More

Excellent! Great experience from start to finish! Melvin provided exceptional customer service! Will be back ! Great experience from start to finish! Melvin provided exceptional customer service! Will be back ! More

I'm a Toyota customer for life! ! Loved my experience at this location. Russell was amazing, his expertise and knowledge helped me with all the information I needed to make this tran ! Loved my experience at this location. Russell was amazing, his expertise and knowledge helped me with all the information I needed to make this transaction a smooth one! Aubrey in the finance dept. was great too! Such a great team. I appreciate y'all. More

Randy did a great job communicating the importance of completing my vehicles service needs on a timely basis. completing my vehicles service needs on a timely basis. More

Great customer service! Melvin was very helpful and patient with us in find a vehicle we love! Melvin was very helpful and patient with us in find a vehicle we love! More

Blindsided by Poor Communication—Saved by Aubrey Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manage Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manager Maria Valdez. After signing a Retail Installment Sale Contract, I was blindsided to learn that the assigned lender doesn’t allow borrowers to hold two active loans—a critical restriction that was never disclosed beforehand. This caused unnecessary confusion and stress. Maria also failed to notice that our trade-in vehicle wasn’t financed through that lender, which should have immediately flagged the issue. The contract itself contained typos that further complicated the verification process. She may pride herself on speed, but accuracy and attention to detail were clearly lacking. When I called to discuss the issue, Maria was dismissive and refused to speak with me directly. She stated, “I’ve already spoken to your husband (the co-signer)—he can tell you what we discussed,” insisting I come to the dealership in person. She repeatedly spoke over me, making a productive conversation impossible. Her unwillingness to engage respectfully made a stressful situation even worse. Thankfully, Finance Manager Aubrey Price stepped in and completely turned things around. He listened, acknowledged Maria’s mistakes, and worked diligently to resolve the issue. His professionalism and empathy were the only reason this experience didn’t escalate into a formal complaint. I also want to recognize General Manager Tony Yazbeck and Salesperson Amir, who were both fantastic throughout the process. They were courteous, helpful, and genuinely committed to customer satisfaction. If you choose to do business with Toyota of Rockwall, ask for Aubrey Price by name—and know that Tony and Amir are also great people to work with. But avoid Maria Valdez at all costs. Her dismissive attitude and lack of professionalism are not worth the stress. More