Toyota of Rockwall

I arrived early for my appointment, was promptly greeted and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office wher and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office where I paid for the service then went out got in car and left. One note, bring back the car wash as a part of the service. More

Cesar was professional and very responsive. However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work was done. A year ago, they said that the car wash machine was broken. Customer service involves getting people in an out of the dealership in a timely manner, or updating the customer as to why the service work is taking so long. It’s also the little extras like washing your car before leaving the dealership. More

Told me I needed 7000 worth of work on my truck because the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak was coming from not the places you tech thought. I never saw the Kasey lady. I think I won’t be coming back to your shop. More

Very easy to work with. They were great and did what they said. Honest and professional They were great and did what they said. Honest and professional More

The employees were friendly and professional. I enjoyed the vanilla drink .The facility was clean I enjoyed the vanilla drink .The facility was clean More

Very nice, clean, and friendly dealership. The closing of the deal process took a lot longer than expected. The closing of the deal process took a lot longer than expected. More

Excellent service. Rockwall Toyota is my go to Dealership for servicing of my two Toyotas. Rockwall Toyota is my go to Dealership for servicing of my two Toyotas. More

Very helpful and not pushy at all. Enjoyable experience. We will use this dealership again. Enjoyable experience. We will use this dealership again. More

Cesar greeted me warmly at the dealership, promising a quick service. He kept his word and informed me about the necessary vehicle repairs. quick service. He kept his word and informed me about the necessary vehicle repairs. More

I recently purchased a car from Toyota Rockwall and had an outstanding experience. Kouri, my sales representative, was professional, responsive, and kind throughout the entire process. Her future is bright an outstanding experience. Kouri, my sales representative, was professional, responsive, and kind throughout the entire process. Her future is bright in sales! The General Manager, Tony, also deserves commendation. After the sale, I encountered a minor issue, and Tony was understanding and provided a prompt solution. In a market with many options, Tony and Kouri made me feel truly appreciated as a customer. Their exceptional service ensures that I will definitely return for my next car purchase. Highly recommended! More