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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,386 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,387 reviews

October 11, 2022

Stephanie is always super nice and helpful, but I don’t understand why I make an appointment to still wait 2.5 hours for services. If I make an appointment I would assume a service tech would be available More

by sarah.colletti45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Oct 11, 2022 -

Toyota of Rockwall responded

Sarah, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 09, 2022

Too busy. No car washes. I asked someone about purchasing something extra for my vehicle and they just pointed me to the service desk. I purchased from somewhe More

by aaron_yoakum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Oct 10, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Aaron, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and see if we can turn this around for you.

October 09, 2022

Great dealer with exceptional sales service. They are honest people with great integrity. I recommend to buy from them More

by khalil6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brae Dunn
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Oct 10, 2022 -

Toyota of Rockwall responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 08, 2022

Arrived for appointment, greeted almost immediately. They explained the process and said they would come get as soon as vehicle was ready. I was the only 40 minutes for a 5000 mile checkup. Very impre More

by Toby Yannacone-Smith
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Oct 10, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review, Toby! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 08, 2022

Straight to the point, honest, professional, pleasant & knowledgeable. Toyota is the best car on the road! More

by ginarush707
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dontrell Saucier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith
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Oct 08, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 08, 2022

I had a complex computer problem resulting from an accident. The insurance suggested repair shop was unable to solve the problem. Mick at Rockwall Toyota had it all solved and repaired in just 4 hours More

by George B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

Toyota of Rockwall responded

Thank you, George! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Oct 10, 2022 -

George B responded

thank you! Hang on to Mick, he is great! George

October 08, 2022

AsAlway it was great. I missed the vacuum and washing.The next time I expect thi will be done. More

by JUAN.VILCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 07, 2022

It should not take almost three hours for a scheduled oil change. If you are short staffed you should notify your customers prior to there appointments that you are behind. More

by ajrosenau
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Oct 08, 2022 -

Toyota of Rockwall responded

We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

October 07, 2022

No car wash for my vehicle it was promised after every maintenance service no answer when you ask if it will ever work again More

by Corey T
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nemo Ulibarri
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Oct 10, 2022 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, Corey, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 06, 2022

Was a great experience. Nobody was pressuring me to make a purchase and truly listened to what I wanted done and made it happen! More

by Michael M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brae Dunn
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Oct 06, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, Michael, and for taking the time to leave us this wonderful feedback!

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