Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,378 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
Contact Dealership
View Awards

1250 E Interstate 30

Rockwall, TX

75087

Directions

By Type

Showing 6,378 reviews

October 01, 2022

Very courteous and professional. Great customer service. Coffee bar is nicely stocked and I was greeted immediately. More

by cornwellss0712
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2022

I DO NOT HEAR VERY GOOD AND KEVIN, WAS PATIENT AND MORE THAN WILLING TO COMMUNICATE WITH ME AT A SLOWER PACE. AFTER YEARS OF SERVICE WITH THIS DEALERSHIP, THAT LETS YOU KNOW THEY ARE GOOD AT THEIR JOB. More

by CAPEVINRUDE
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rust, Kevin McGuire
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 30, 2022

My check-in was prompt. Service discussion was brief and concise. I had two maintenance issues easily added. Service took about three hours partly related to short handed fa More

by Alexander Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

September 30, 2022

Kasey listened well and answered all of my questions. She went above and beyond with her service. The shuttle van driver really made it easy to leave my vehicle for service without the wait. More

by VanAbrahamPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver, Kevin McGuire
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2022

Awesome service always takes great care of my car and makes sure I'm taken care of as well!! More

by missbasscat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 29, 2022

Great Experience. Couldn't give a 5 star because they seem to have quit washing your vehicle after service. Really figured Toyota would want all their vehicles on the More

by mbaker13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2022

Joseph was great, his follow-up was impeccable and this dealership was the only dealership that was actually willing to work with a cash offer More

by gregory.harrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Josef Casares
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 28, 2022

Lack of respect for customers time poor communication between mechanic and service advisor. Trying to sell work not needed and overcharging for some services. Highly disappointed in the past 2 experience More

by TJ31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JOSE, Josue Gutierrez
Report | Print
Oct 02, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

September 27, 2022

no carwash, no report about the service, too much time waiting to know about it. More

by sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 27, 2022

My salesman Nick was very helpful help me found the vehicle I needed I would recommend my friends and family to visit Toyota Rockwall and ask for Nick More

by Bren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2022 -

Toyota of Rockwall responded

Bren, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Nick and our team here at Toyota of Rockwall are glad to have you as a customer.

1
...
217
218
219
...
638