Toyota of Rockwall

Great customer service My wife and I bought two vehicles. Randy was very easy to work with. James in the loan department was fantastic. Very pleasant experience all the w My wife and I bought two vehicles. Randy was very easy to work with. James in the loan department was fantastic. Very pleasant experience all the way around. Randy introduced us to the sales manager, service manager and gave us a tour of the repair shop. Everyone was very complimentary to the owners, the Jackson family, describing them as a very customer oriented, Christian based organization. PLUS, Toyota of Rockwall is taking every effort to go green and recycle trash, plastics, engine oil and capturing their rainwater to clean and use for vehicle cleanup. Highly recommend!! More

Toyota of Rockwall is wonderful! We have bought two vehicles there and will purchase our next vehicle there, as well. The service in their service department is top notch! Justin is awesome! vehicles there and will purchase our next vehicle there, as well. The service in their service department is top notch! Justin is awesome! More

Very proffessional I had my tundra come in for its 5k service, and mund you it was right after christmas, and the dealer was kind of full. They promptly attended me and I had my tundra come in for its 5k service, and mund you it was right after christmas, and the dealer was kind of full. They promptly attended me and within an hour and a half, they had my truck ready. I was explained to in detail everything they checked; very detailed and made me feel confident to buy my truck through this dealership. They found a really small chip in my windshield, which i would have never seen, and they were able to help me fix it. You can tell they take pride in their work. More

Good service Service was timely and the staff were helpful. Assisted me in getting the most out of my maintenance plan. Also provided update on what will be includ Service was timely and the staff were helpful. Assisted me in getting the most out of my maintenance plan. Also provided update on what will be included at next 5K mile service visit. More

unexpected Service I thought I needed an oil change. went to Rockwall Toyotq which is closer to my home than my Cowboy Toyota dealer. Even had my $36.99 coupon and was I thought I needed an oil change. went to Rockwall Toyotq which is closer to my home than my Cowboy Toyota dealer. Even had my $36.99 coupon and was thinking to use it. My service rep was Rhonda. She explained that I didn't need an oil change, however I did need a fuel injection service and 2 new brakes. she was extremely knowlegible.and professional. I guess she really knows how to sell bad news with sincerity.. I like going closer to my home for car maintenance service. However, Cowboy Toyota has much, much better coupons on-line and I also receive coupons in the mail. I may go back to Cowboy Toyota for maintenance. I GIVE RHONDA AN "A". More

Effortless Pedro Cachay Really helped us with every last detail. He made sure we got the right car shipped to us and took care of all the details! Pedro Cachay Really helped us with every last detail. He made sure we got the right car shipped to us and took care of all the details! More

I took my car in for a routine oil change and tire rotation. When I left, I noticed the front end shakes when driving over 60mph and when breaking. It wasn’t doing this before I get in. I took it back rotation. When I left, I noticed the front end shakes when driving over 60mph and when breaking. It wasn’t doing this before I get in. I took it back in and talked the service manager, and he yelled at me and told me it was my fault. If I have an accident because of this, and God forbid my kids are in the car, there will be xxxx to pay! More

Quick and easy purchase with no obnoxious pressure! We visited several times to determine which vehicle we were interested in. Each time Glen Coy was very patient and kind in dealing with us. He always We visited several times to determine which vehicle we were interested in. Each time Glen Coy was very patient and kind in dealing with us. He always gave us his time and never pressured us. And when we decided to move forward on our new 2020 4Runner Nightshade, it was a seamless transaction. I was not able to be present so my wife handled all of this purchase and Galen and his team were very kind and gentle with her. She had never done this on her own but they made it so easy with no pressure or games being played (which I hate). We will definitely be back to this location when the need arises! More

Professional I have driven a Toyota for the past 15 years - traded in my 2005 Camry (with 181K miles) for a 2019 Highlander. My husband and I did a great deal of I have driven a Toyota for the past 15 years - traded in my 2005 Camry (with 181K miles) for a 2019 Highlander. My husband and I did a great deal of research before we went to the lot. Our salespersons, Russ Morgan and Dontrell Saucier, were there to answer the many questions that we had and were able to work with the manager to give us the deal we were looking for. I did not feel pressured at any time!!! We were provided the facts and the decision to purchase was left up to us. I would recommend Toyota of Rockwall to any of my friends & family! More

Excellent Service No stress experience with great customer service. Justin was very polite and gave great advise on best time to bring my car, in order to reduce waitin No stress experience with great customer service. Justin was very polite and gave great advise on best time to bring my car, in order to reduce waiting time. Will surely come back. More