Toyota of Rockwall

Very impersonal with only text messages for communication. Your overall attention to us when we have come in for service since we moved to this area is several notches below what we were used t communication. Your overall attention to us when we have come in for service since we moved to this area is several notches below what we were used to in Tyler! More

Check in was easy. The waiting area was comfortable and the seats are not to close to one another. The waiting area was comfortable and the seats are not to close to one another. More

Great customer service. Sam has been our go to guy regarding service. He is very professional and keeps us well informed. Thank you Sam! Sam has been our go to guy regarding service. He is very professional and keeps us well informed. Thank you Sam! More

Extremely good. The appointment was made without any problems. The service was great. Sam was amazing. The appointment was made without any problems. The service was great. Sam was amazing. More

We were very pleased with. the professional and friendly service we received from Brian Johnson! It was a great experience and did everything he said he would do for us. Thank the professional and friendly service we received from Brian Johnson! It was a great experience and did everything he said he would do for us. Thank you Brian. We traded our old car in and he gave us a good price . . He really simplified the negotiations on the car we wanted. Made sure our Apple car play was installed and working before we left. We really appreciate how he went out of his way to take care of us. Don’t find good customer service like that any more. Give Toyota Rockwall a call ask for Brian Johnson when you get ready to buy your next car or trade in. They also have a great website, look them up. You will not be disappointed! Larry and Pat Stutte. More

We have been very pleased with the professionalism from our Advisor Carl David. Carl explains all the service needs very well, he and the staff treat you extremely well. our Advisor Carl David. Carl explains all the service needs very well, he and the staff treat you extremely well. More

Everyone is always so nice n welcoming very patient n work really hard to get a car for u n they explain everything about the cars to make u don't miss any of the perks. Quinn was the one that helped me work really hard to get a car for u n they explain everything about the cars to make u don't miss any of the perks. Quinn was the one that helped me n he was just wonderful from start to finish. This is my 3rd vehicle thru Toyota of Rockwall so that should tell you something. More

Dealership was good in sales and service. Not happy with Finance Department. They still owe me $276.00. It has been almost 3 months. Not happy with Finance Department. They still owe me $276.00. It has been almost 3 months. More

I am highly disappointed in the Toyota warranty. I took my truck in because my active spoiler is malfunctioning. I was told I needed to agree to a $179 diagnostic fee incase what caused my spoiler t I took my truck in because my active spoiler is malfunctioning. I was told I needed to agree to a $179 diagnostic fee incase what caused my spoiler to malfunction was not covered by the warranty. My truck is not even 1.5 years old. Nothing on it should not be covered by the warranty. If Toyota can’t stand behind their product, they need to quit manufacturing vehicles & selling extra protection plans. If this is how it will always be with this truck, I need to start looking for something from a different manufacturer. I’ve had 5 other brands of vehicle & have never been told something like this might not be covered by the warranty. $80,000 rip off if you ask me. I would have never bought it if they weren’t going to take care of it. More

Service tech polite and very responsive to my questions. Always great service every time we take our vehicle in Always great service every time we take our vehicle in More