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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,324 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,324 reviews

June 18, 2024

Excellent customer service! Cozy amenities. The service techs however could work cleaner. My vehicle had oil on the paint in several places. More

by 1justforapps5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 17, 2024

I am so grateful for the care I received at Toyota of Rockwall. Collectively, the team went above and beyond to ensure I was taken care of after an unexpected flat tire. I even witnessed others receiving More

by WDELLIS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 16, 2024

Carl, service advisor at Toyota of Rockwall, got us in for an oil change, 16 pt inspection, filter changes , and liquid topoffs and out in 30 min. Best ever for me and really appreciated. More

by gacfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Jun 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 15, 2024

I arrived early for my appointment, was promptly greeted and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office wher More

by BR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Jun 17, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 15, 2024

16 years of GREAT customer service. . 6 new vehicles purchased… you guys are my favorite dealership. But this last service apt… your service dept “ screwed the pouch “ More

by Richard Paul Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl in service
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Jun 20, 2024 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 15, 2024

I purchased my Toyota RAV4 here and I love it! The service department folks are awesome and so friendly! Great service as well! More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
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Jun 17, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 14, 2024

Cesar was professional and very responsive. However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work More

by CGCAUSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jun 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We are sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. Please don't hesitate to reach out to us directly to discuss this matter in more detail. We appreciate your business and hope you will give us another opportunity to serve you!

June 13, 2024

Very easy to work with. They were great and did what they said. Honest and professional More

by MARKMEES83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Smith
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Jun 14, 2024 -

Toyota of Rockwall responded

Thank you so much, Mark, for choosing Toyota of Rockwall! Please let us know if we can be of any more assistance.

June 13, 2024

Told me I needed 7000 worth of work on my truck because the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak More

by papadon2813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 12, 2024

Very nice, clean, and friendly dealership. The closing of the deal process took a lot longer than expected. More

by mpage2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason - Super nice individual
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Jun 12, 2024 -

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you and that you had such a positive experience.

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