Toyota of Rockwall - Service Center

The service was good and on time as expected as it should be thanks for that be thanks for that More

Everything was clean and organized. Staff is knowledgeable and friendly. Waiting are is clean as well. Staff is knowledgeable and friendly. Waiting are is clean as well. More

This visit was exceptional. This is the second time in a row I had the same advisor. He was awesome. Communication was excellent. Work was done promptly. The hesitancy This is the second time in a row I had the same advisor. He was awesome. Communication was excellent. Work was done promptly. The hesitancy I have with these surveys is no one seems to give a xxxx. I've been a customer for years...4 vehicles worth. And, there is zero communication from any leadership at Toyota of Rockwall. What's worse is the issues never change. Everything rises and falls on leadership and the upper most leadership is clearly disconnected from the customers and those doing the work. They happily keep the old pictures of them up and awards for things that while important, aren't leadership and don't matter. More

Services is still great, but the services advisor was lying to me when I asked if they sell just the wiper insert. He was trying to tell me they only replace the blades on the newer cars... I literally w lying to me when I asked if they sell just the wiper insert. He was trying to tell me they only replace the blades on the newer cars... I literally walked over to the parts counter and got the inserts I needed for my sequoia. More

If they deliver as promised. They will receive 5 stars. The job is not completed as of yet. They will receive 5 stars. The job is not completed as of yet. More

I usually take advantage of the shuttle service and go home while my car is being serviced. However, this time I did not. The shuttle service is a great feature. I've been taking my car to the Rockwa home while my car is being serviced. However, this time I did not. The shuttle service is a great feature. I've been taking my car to the Rockwall Toyota dealership for a few years, working with various "advisors, " and my experience has always been very good. More

I came in with an pre approved letter and it still took me 3-4 hours to get everything done. me 3-4 hours to get everything done. More

Had an appointment for the 25000 mile check up which was just a tire rotation and computer update. Waited for 4 hours, no updates until I texted them myself. Watched others come and go only to just keep wai just a tire rotation and computer update. Waited for 4 hours, no updates until I texted them myself. Watched others come and go only to just keep waiting. Had told them I wanted a car wash at drop off and they still had not done it when they said it was ready. Car was wasn’t even great and nothing wiped or vacuumed. More

La persona que me atendió me recomendó servicios an alto precio al final prometió lavar el carro pero no lo lavaron no me gustó como ese hombre me atendió. precio al final prometió lavar el carro pero no lo lavaron no me gustó como ese hombre me atendió. More

I had such a wonderful experience with your sales and finance teams during my time spent at Toyota of Rockwall! I am looking forward to a being a long term client at your dealership. Best regards, Ni finance teams during my time spent at Toyota of Rockwall! I am looking forward to a being a long term client at your dealership. Best regards, Nicole Peters More