Back

Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,679 Reviews

3,679 Reviews of Toyota of Rockwall - Service Center

Sort by
May 09, 2025

It s nice how easy to make appointments and how helpful people who work there. More

by mercy1813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 09, 2025

The staff was friendly, but the service was disappointing. The bumper cover was scratched, the alignment still pulls to the side, and they couldn’t provide any paperwork when asked. Definitely More

by fvictor.3066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 09, 2025

TL:DR We took our van for repairs, and the service department returned it in worse and damaged condition, with agreed upon repairs unmade. We took our Sienna in to address some service issues - spe More

by sealsup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Conley, Tony Yazbeck
May 14, 2025 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 06, 2025

Michael Schott was the service representative. He was professional and courteous. He explained the process in detail and answered all of my questions. Good job! More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2025

This dealership needs a free soda fountain machine in the lobby waiting area for paying customers to use. Patt Lobb Toyota in McKinney has one so Rockwall needs to get with the program!!! More

by targetman1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to leave us this wonderful feedback!

May 06, 2025 -

targetman1065 responded

Did yall even read my review or was this a “auto generated” response?? lol

May 05, 2025

The service department is well organized. Wait time for completion of the repairs or service I needed is always minimal. The dealership checks on those waiting to see if thet need anything. I More

by zoeaholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2025

The 10,000 mile service went a lot faster than I expected and the dude was nice. More

by bennett.lee.ivy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember who I worked with but he was cool
May 03, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 03, 2025

Had bad experience with oil change and had to contact service manager. First time I ever had a bad experience at dealership. Service manager and service writer were very helpful. More

by travsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 02, 2025

Fixed my tire as part of my warranty but also took care of my 15k service so I didn’t have to make another visit. Visit was quick and easy. More

by Aml3341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hagar
May 02, 2025 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 30, 2025

customer service was great, everyone was friendly, but oil change was way too expensive. will not be returning. More

by jtlewiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMES MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.