Toyota of Rockwall - Service Center

Great service. The service techs were very helpful when I had questions about their recommendations. The service techs were very helpful when I had questions about their recommendations. More

They took some time to get to me, but to be fair, they were quite busy. Didnt take too long to get the car maintenance done and head out. Lounge is comfortable were quite busy. Didnt take too long to get the car maintenance done and head out. Lounge is comfortable More

Sam was amazing, kind, patient and extremely knowledgeable and helpful! I did not have an appointment and that did not matter to him as he was just as helpful as if I would have, as I watched h knowledgeable and helpful! I did not have an appointment and that did not matter to him as he was just as helpful as if I would have, as I watched his interactions with others! More

Everyone is very attentive, quick to go see how they can help. They get things done. help. They get things done. More

Kasey is the BEST service advisor ever. Literally should be put down in service advisor history! Literally should be put down in service advisor history! More

This is a very good dealership. They are very friendly and courteous. Our service advisor Carl is very helpful explaining things to us. We have never been disappointed with any of t They are very friendly and courteous. Our service advisor Carl is very helpful explaining things to us. We have never been disappointed with any of the service we have received. More

Great service with professional courtesy. The service tech kept me updated about the service being performed as well if there other issues that may have come up..Very clean dealership with a The service tech kept me updated about the service being performed as well if there other issues that may have come up..Very clean dealership with a great snack area which is important if you are waiting for the completion of service. More

The service was good due to the time I've waited and didn't get a complimentary wash didn't get a complimentary wash More

The entire staff at Toyota of Rockwall is excellent . I have always been treated with courtesy and respect. The service dept is great about keeping you updated on the progress of your vehicle. I just had I have always been treated with courtesy and respect. The service dept is great about keeping you updated on the progress of your vehicle. I just had to have a recall done that was estimated to take upnton3 days, but they knocked it out in just 24 hours. I love my Tundra and have become a loyal Toyota customer fornlufe! More

My 3 star review is for the dealership overall - but my last visit was 1 star. Usually I would rate a 5 star for this dealership since in the past their service has been great and I have been loyal to the last visit was 1 star. Usually I would rate a 5 star for this dealership since in the past their service has been great and I have been loyal to them over the last 3 years. My last visit however, I made an appointment and showed up on time but cars behind and beside me were getting serviced and attention but after waiting around 15 minutes I had to say something before anyone came out to talk to me. I just needed a tire rotation. So I waited almost 2 hours, and while in the waiting area, no one talked to me like normal. When my car was ready, I got a text but again no one talked to me - no customer service. Usually I have 2 or 3 interactions with customer service but this time was 0. More