Toyota of Rockwall - Service Center

Kasey was great at helping me and communicating what step my car was on for the service I was getting! my car was on for the service I was getting! More

Had a tire losing pressure - turned out to be a screw in the sidewall. They were booked solid for the next week, but we were travelling and had leased our last 2 vehicles from them. They were able to ge the sidewall. They were booked solid for the next week, but we were travelling and had leased our last 2 vehicles from them. They were able to get us in as a "stand by" and estimated the wait would be about 1-1/2 hr. They had us in and out in about 30 minutes. They went above and beyond - won't say exactly how since I don't want to set expectations for anyone else, but they definitely took special care of us as repeat customers! Christian worked his magic and Sam was a rock star! Can't say enough good things about them, but they had us on our way quickly on a new tire in rainy conditions, with about a 3 hr drive ahead of us, so they were a big part of our successful journey that day! More

Local and convenient not too far from the house making it easy to drop off. easy to drop off. More

Everyone was very helpful and welcoming the young and older employees that is very rare these days older employees that is very rare these days More

Great team at Toyota Rockwall! Mick was outstanding! I purchased my Highlander at this location. They go the extra mile! Thank you, Mick!! Mick was outstanding! I purchased my Highlander at this location. They go the extra mile! Thank you, Mick!! More

Professional, efficient, and friendly. I was in and out of there in under an hour. I was in and out of there in under an hour. More

Service exceeded my expectations. Excellent customer care. Outstanding facility, amenities. Highly professional customer service team. Excellent customer care. Outstanding facility, amenities. Highly professional customer service team. More

Always the best at Toyota! !! Never had a problem and are great at customer satisfaction! !! Never had a problem and are great at customer satisfaction! More

The dealership has always been courteous and professional. They are always clear with me about what repairs are necessary. professional. They are always clear with me about what repairs are necessary. More

I have confidence in my Service Advisor, Sam Heidel, and appreciate his recommendations and counsel. He is knowledgeable and does not oversell services. If a service is optional or can be scheduled to the appreciate his recommendations and counsel. He is knowledgeable and does not oversell services. If a service is optional or can be scheduled to the next regularly programmed service date, he is honest in sharing that information. I am also comfortable that there must a quality assurance component to this dealership. I have not had to return my vehicle for inadequately performed services. Sam listens and hears what I have to say. More