Toyota of Rockwall - Service Center

I really do not want to tell you this, because ALL my previous experiences with TofR have been outstanding. I will still be your faithful customer. Anyway, here goes. I arrived at 8:30am Tuesday March 14 previous experiences with TofR have been outstanding. I will still be your faithful customer. Anyway, here goes. I arrived at 8:30am Tuesday March 14th. for my 8:45pm appointment for: 1. oil change 2. tyre rotation 3. a very slow leak in one tyre. I finally left after 11:00am!!! Seriously! I was told I did not need a 5,000 mile oil change because of the synthetic oil. I have no idea why the rotation and leak took all this time. I finally drove away at about 10:50am, switched on my Camry's tyre pressure indicator and the four tyre pressures varied from 33 to 42 psi. So I return to TofR immediately. I waited about 15 minutes for the psi to be set correctly and then departed. Thank you for not charging me for the tyre rotation. Thank you for the snack tray that came by. Thoughtful and kind touch. More

I was in for a rear view mirror replacement and the estimated time for repair was almost exactly what I waited. Mick was my service rep and did a fantastic job, as did the repair mechanics or technicia estimated time for repair was almost exactly what I waited. Mick was my service rep and did a fantastic job, as did the repair mechanics or technicians. I had a great experience and the wait was comfortable More

They were extremely helpful. They helped me understand everything and they were efficient with the work done to the vehicle. They helped me understand everything and they were efficient with the work done to the vehicle. More

Took my truck for routine inspection and the service provided was very good. I wish they fixed the car wash for this rating to be a 10. provided was very good. I wish they fixed the car wash for this rating to be a 10. More

I noticed the very friendly employees, I didn't always feel like this ... but today was great feel like this ... but today was great More

Use service dept for repairs and service, use Mick as service rep.. excellent, goes beyond to help service rep.. excellent, goes beyond to help More

Good service, friendly staff, highly recommended ！Every time we come here ，we are very satisfied ! time we come here ，we are very satisfied ! More

First time visit. We’ll see if this great experience is consistent. Will be back soon. We’ll see if this great experience is consistent. Will be back soon. More

First time using this service department. Was promptly greeted, which is important to me. Great service! Was promptly greeted, which is important to me. Great service! More

Good service and friendly representative and very helpful as well. Waiting area big enough to accommodate us while waiting as well. Waiting area big enough to accommodate us while waiting More