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Toyota of Scranton

Scranton, PA

4.7
5,498 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,498 reviews

May 31, 2022

My last service at Toyota of Scranton was taking off my studded snow tires and putting on my regular tires.This was done back in April before the 15th. All four tires were balanced perfectly and the ride h More

by jerrycet0
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Toyota of Scranton responded

jerrycet0, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 30, 2022

What ever promised not kept . Terrible experience last visit . But after that one of lady solved my problem. But what I want to say “ why Custmor having problems ? “ More

by NKVPATEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
May 29, 2022

Big Thank You to Frank Vieira for all your help with the purchase of my Toyota Tundra Truck More

by PATRICKFERKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Vieira
May 31, 2022 -

Toyota of Scranton responded

Patrick, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 27, 2022

Eager to please. Buying the RAV4 was a good experience. Salesperson friendly and helpful to us More

by jandn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz, Howard Sweeny
May 27, 2022 -

Toyota of Scranton responded

jandn, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

May 27, 2022

It was a fast and easy process. Our salesmen helped in every step and made the experience unique. Definitely recommended :) More

by zorbay.s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Toyota of Scranton responded

zorbay.s, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 26, 2022

i have bought two new cars from toyota of scranton and they have ben great with everything from service to sales to lunch. More

by JAYJORDA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jonathan "jax" gonsky
May 26, 2022 -

Toyota of Scranton responded

JAYJORDA63, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

May 26, 2022

We have purchased two new Toyota’s and one used Toyota since 2015 from Scranton Toyota. The salesmen are very professional and there is no hassle when buying a new or used auto at Scranton Toyota. More

by jgvanderpool
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Foley
May 26, 2022 -

Toyota of Scranton responded

jgvanderpool, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

May 26, 2022

It worked out. The staff are friendly. It’s the place we bought the car from. More

by MFRIEDRICHSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Toyota of Scranton responded

MFRIEDRICHSEN, Thank you for taking the time to complete this review. I am concerned with you rating and comments. I welcome your feedback and ask if you would please contact me to further discuss. My direct number at the dealership is 570.702.8776. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

May 26, 2022

Exceptional…. Always 1st class service. Everyone is pleasantly helpful & knowledgeable. ❤️Every experience @ Toyota of Scranton 😊 More

by CINDY_VANBRUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
May 26, 2022 -

Toyota of Scranton responded

Cindy, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

May 25, 2022

Addressed my concerns and would recommend in the future, I enjoyed the experience with the salesman. More

by SCHIEBERSEMAIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 25, 2022 -

Toyota of Scranton responded

SCHIEBERSEMAIL, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at 570-702-8776. We appreciate your business and value you as a customer. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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