Toyota of Scranton

Great staff. Second toyota added to the garage. Best car buying experience, employees take extra time to make the process enjoyable. Extremely happy with both vehicles car buying experience, employees take extra time to make the process enjoyable. Extremely happy with both vehicles More

My salesman was great. Couldn't have asked for a better person. He addressed all my concerns and took plenty of time with me. Very personable. person. He addressed all my concerns and took plenty of time with me. Very personable. More

We are missing a key to the 2019 Highlander that was serviced there on 1/6/21. There is a silver cross at the end of the chain. My phone is 5703514643 serviced there on 1/6/21. There is a silver cross at the end of the chain. My phone is 5703514643 More

Very courteous, safe and convenience. I personally loves the service provided to my truck. I feel great driving a reliable safe vehicle. Please keep up the good work!! the service provided to my truck. I feel great driving a reliable safe vehicle. Please keep up the good work!! More

This is the fourth Prius I have purchased but this is the first bad experience I have had with a Toyota dealership. I bought the car online without seeing it since we live 2.75 hours from the dealership. Bec first bad experience I have had with a Toyota dealership. I bought the car online without seeing it since we live 2.75 hours from the dealership. Because it was advertised as certified pre-owned, I expected it to be thoroughly cleaned and in full working order. As we were leaving the dealership, they told us they didn't have a second set of keys so they would mail them to us. Since then, we discovered signs the car was not professionally detailed. For example, the door & hatchback jams are filthy and whatever was used to cover an odor wore off rather quickly. To resolve these issues, they wanted me to take a day off, drive to Scranton, wait around until the work is done, and then drive home. The drive alone would take 5.5 hours so I'd expect around at least a 7 hour day to resolve issues not caused by me. I suggested they hire someone locally like the dealership closest to me, but they said it would cost them too much money. I also suggested that they have someone pick up the car from my house but they said it wasn't safe and they didn't want to be liable. Also, after the first rain, we discovered the intermittent wipers do not work. They have not responded to my emails regarding if it's covered under warranty and, if so, could it be fixed at any dealership. More

I purchased my first new Toyota here. Great experience! Friendly people, great customer service. Easiest and quickest experience I’ve ever had at a dealership. Friendly people, great customer service. Easiest and quickest experience I’ve ever had at a dealership. More

What an incredible experience we had! When we walked in the door we were treated with the utmost respect and felt like we mattered and weren’t just another sale. My husband traded in his F150 for a Tundra the door we were treated with the utmost respect and felt like we mattered and weren’t just another sale. My husband traded in his F150 for a Tundra Crewmax and he couldn’t be happier. We will definitely reach out again and refer you to our friends and family. Thank you so much! More

Excellent customer service and very friendly!! Alyssa was right on with the price and my truck was done much sooner then expected!! They even installed my lift kit that i brought in! was right on with the price and my truck was done much sooner then expected!! They even installed my lift kit that i brought in! More

Maxx was a wonderful sales associate. The only problem I had was I was unable to negotiate a better trade in value for my car. This was unrelated to you guys as it was more a problem with my wife's anxiety had was I was unable to negotiate a better trade in value for my car. This was unrelated to you guys as it was more a problem with my wife's anxiety. Other than that this was a great experience. More

The buying process was simple and the salesman was very good and did not pressure us .Although we knew what we wanted when we arrived. Not too happy with my trade on my Camry since it was relisted for do good and did not pressure us .Although we knew what we wanted when we arrived. Not too happy with my trade on my Camry since it was relisted for double and sold almost immediately .Due to covid we didn't try to sell on our own. Other than that the entire team was great to work with!!! More