Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,495 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,495 reviews

November 12, 2024

I have to wait 2 1/2 hours to have my car inspected. I was told it would be between an hour and an hour and a half. The service representative did comp my inspection. More

by COLJO46
Service Time
Recommend Dealer
No
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Toyota of Scranton responded

COLJO46, Thank you for sharing your feedback with us. We apologize for the extended wait time; we understand how valuable your time is, and we're sorry we didn't meet the original estimate. We appreciate your patience, and we're glad to hear that our team could offer the inspection at no charge. Please know that we’re committed to improving our process to provide a more accurate timeline for all our guests. We hope to serve you more efficiently in the future. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

November 12, 2024

Amazing service, no pressure, bent over backwards to get me the car I wanted!at the price I could afford. I’ve already bragged to friends and family who are looking to buy More

by PALMSHORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Toyota of Scranton responded

PALMSHORES, Thank you so much for your wonderful feedback! We're delighted to hear that you had an amazing, pressure-free experience and that our team went the extra mile to get you the car you wanted at a price you could afford. It means the world to us that you're recommending us to your friends and family. We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

November 12, 2024

Salesperson came out promptly and was knowledgeable. Salesperson took time explaining the features of the car. Facility was clean and well staffed. More

by MARIA.RICHMOND31
Recommend Dealer
Yes
Employees Worked With
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Toyota of Scranton responded

MARIA.RICHOMND31, Thank you for your feedback! We're happy to hear that our salesperson was prompt, knowledgeable, and took the time to explain the car's features. We also appreciate your comments on our clean and well-staffed facility. We're always striving for a 5-star experience, so if there's anything we could improve to make your next visit even better, please let us know. We look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

November 10, 2024

My husband dropped off the car. They turned off my automatic headlights I did figure them out while on the side of the road in the dark. All is good More

by DENICERAUSCHMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2024 -

Toyota of Scranton responded

DENICERAUSCHMEIER, Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience you faced with your headlights – that must have been frustrating, especially in the dark. We’ll make sure to remind our team to double-check settings like these before handing the vehicle back to our guests. If there’s anything more we can do to make this right or help further, please don’t hesitate to reach out. We appreciate your feedback, and thank you for trusting us with your vehicle! Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton

November 08, 2024

Great organization with dedicated people. They addressed the problem I was having with my Rav and they succeeded in fixing it. Thank you Brian Fowler!! More

by purell
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler
Report | Print
Nov 08, 2024 -

Toyota of Scranton responded

purell, Thank you for the wonderful review! We're delighted to hear that Brian Fowler and our team were able to address and resolve the issue with your Rav. Our dedicated staff always strives to deliver the best service possible, and it’s great to know we succeeded. Thank you for choosing us, and we’ll be here for any of your future needs! Warm regards, The Service Team Toyota of Scranton

November 08, 2024

Stephanie was so easy to work with. She was friendly and knowledgeable and kept me in the loop the whole time. I highly recommend working with her and Toyota of Scranton. More

by CAROLCOWS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Scranton responded

CAROLCOWS64, Thank you for the fantastic review! We’re thrilled to hear that Stephanie made your experience smooth, friendly, and informative. Keeping our customers updated is so important to us, and we’re glad Stephanie delivered that for you. We truly appreciate your recommendation and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

November 07, 2024

Fair purchasing process and good service. My second vehicle from Scranton Toyota in 4 year's. More

by JDBURNS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Scranton responded

JOEBURNS35, Thank you for your loyalty and for choosing Toyota of Scranton again! We're happy to hear that you had a fair purchasing experience and received good service. It’s our pleasure to serve you, and we look forward to many more years of helping with your vehicle needs. Warm regards, The Toyota of Scranton Team

November 06, 2024

Enjoy my experiences at Toyota dealership. Both Brian and Ryan very professional and very knowledgeable More

by LARCURIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Scranton responded

LARCURIE, Thank you for sharing your experience! We’re delighted to hear that Brian and Ryan’s professionalism and knowledge made your visits enjoyable. Our team works hard to ensure a positive experience for every guest, and we look forward to welcoming you back to Toyota of Scranton! Thank you, The Sales Team Toyota of Scranton

November 06, 2024

Friendly and informative and detailed about what I was getting into with my new car More

by ABBY25Z
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Toyota of Scranton responded

ABBY25Z, Thank you for your review! We're thrilled to hear that our team was able to provide you with a friendly, informative, and detailed experience as you made your new car purchase. It’s our goal to ensure you feel confident and well-informed every step of the way. Congratulations on your new car, and please don't hesitate to reach out if you have any further questions. Safe travels! Warm regards, The Sales Team Toyota of Scranton

November 06, 2024

Service advisor David continues to provide excellent service. It is a pleasure to utilize Toyota of Scranton. More

by ORIOLES1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Scranton responded

ORIOLES1983, Thank you for your kind words! We’re thrilled to hear that David continues to provide you with excellent service and that every visit to Toyota of Scranton is a pleasure. Providing a top-notch experience is what we strive for, and we look forward to serving you again in the future! Thank you, The Service Team Toyota of Scranton

1
...
24
25
26
...
550