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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,500 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,500 reviews

November 14, 2024

Toyota of Scranton dealership is my go to dealership for service and reliability in our area More

by PAJOE18447
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Toyota of Scranton responded

PAJOE18447, Thank you so much for your kind words and continued trust in Toyota of Scranton! We’re thrilled to be your go-to dealership for service and reliability. Your support means a lot to us, and we look forward to continuing to provide you with excellent care. If there’s ever anything more we can do for you, please don’t hesitate to reach out! Regards, The Toyota of Scranton Team

November 13, 2024

Always receive excellent service. Kept informed of status, needs and concerns.Stephanie was attentive and polite. Good experience. . More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Toyota of Scranton responded

Thank you, Dave, for sharing your experience with us! We're thrilled to hear that Stephanie took great care of you and kept you well-informed throughout your visit. Providing attentive and excellent service is our priority, and it's wonderful to know we delivered. We appreciate your trust in us and look forward to serving you again! Take care, The Service Team Toyota of Scranton

November 13, 2024

The staff was courteous, helpful and knowledgeable. Service members were also. Great job by all. More

by ANNE6677
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Toyota of Scranton responded

ANNE6677, Thank you for your kind words! We're delighted to hear that our team provided you with courteous, helpful, and knowledgeable service. Our staff works hard to ensure each visit is a positive one, and it's wonderful to know we met your expectations. We look forward to serving you again in the future. Take care, The Toyota of Scranton Team

November 13, 2024

Excellent service. Professional and knowledgeable. Efficient staff. Nice atmosphere. Good location. Friendly people. Would recommend it to anyone More

by MJPETERS2211
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicki
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Nov 13, 2024 -

Toyota of Scranton responded

Thank you, MJPETERS2211, for your wonderful review! We're delighted to hear that you enjoyed our friendly, professional service and welcoming atmosphere. Our team strives to make every visit efficient and pleasant, and it’s great to know we met your expectations. We appreciate your recommendation and look forward to serving you again in the future! Warm regards, The Team at Toyota of Scranton

November 12, 2024

Amazing service, no pressure, bent over backwards to get me the car I wanted!at the price I could afford. I’ve already bragged to friends and family who are looking to buy More

by PALMSHORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Toyota of Scranton responded

PALMSHORES, Thank you so much for your wonderful feedback! We're delighted to hear that you had an amazing, pressure-free experience and that our team went the extra mile to get you the car you wanted at a price you could afford. It means the world to us that you're recommending us to your friends and family. We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

November 12, 2024

Salesperson came out promptly and was knowledgeable. Salesperson took time explaining the features of the car. Facility was clean and well staffed. More

by MARIA.RICHMOND31
Recommend Dealer
Yes
Employees Worked With
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Toyota of Scranton responded

MARIA.RICHOMND31, Thank you for your feedback! We're happy to hear that our salesperson was prompt, knowledgeable, and took the time to explain the car's features. We also appreciate your comments on our clean and well-staffed facility. We're always striving for a 5-star experience, so if there's anything we could improve to make your next visit even better, please let us know. We look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

November 12, 2024

The experience at Toyota of Scranton is always top-notch. Facilities are great, comfortable and supportive to those who can do a little work and then environment. Snack area is great. Most importantly, howev More

by KENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Toyota of Scranton responded

KENG, Thank you for such a wonderful review! We're delighted to hear that you've consistently had a top-notch experience at Toyota of Scranton. We’re glad you enjoy our facilities and snack area – we work hard to make our space comfortable and productive for our guests. We're especially pleased that Dave has been a helpful and reliable part of your visits. Keeping our customers informed and going the extra mile is what we're all about, and we're so glad Dave’s efforts keep you coming back. Thank you for your loyalty – we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

November 12, 2024

I have to wait 2 1/2 hours to have my car inspected. I was told it would be between an hour and an hour and a half. The service representative did comp my inspection. More

by COLJO46
Service Time
Recommend Dealer
No
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Toyota of Scranton responded

COLJO46, Thank you for sharing your feedback with us. We apologize for the extended wait time; we understand how valuable your time is, and we're sorry we didn't meet the original estimate. We appreciate your patience, and we're glad to hear that our team could offer the inspection at no charge. Please know that we’re committed to improving our process to provide a more accurate timeline for all our guests. We hope to serve you more efficiently in the future. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

November 10, 2024

My husband dropped off the car. They turned off my automatic headlights I did figure them out while on the side of the road in the dark. All is good More

by DENICERAUSCHMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2024 -

Toyota of Scranton responded

DENICERAUSCHMEIER, Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience you faced with your headlights – that must have been frustrating, especially in the dark. We’ll make sure to remind our team to double-check settings like these before handing the vehicle back to our guests. If there’s anything more we can do to make this right or help further, please don’t hesitate to reach out. We appreciate your feedback, and thank you for trusting us with your vehicle! Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton

November 08, 2024

Great organization with dedicated people. They addressed the problem I was having with my Rav and they succeeded in fixing it. Thank you Brian Fowler!! More

by purell
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler
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Nov 08, 2024 -

Toyota of Scranton responded

purell, Thank you for the wonderful review! We're delighted to hear that Brian Fowler and our team were able to address and resolve the issue with your Rav. Our dedicated staff always strives to deliver the best service possible, and it’s great to know we succeeded. Thank you for choosing us, and we’ll be here for any of your future needs! Warm regards, The Service Team Toyota of Scranton

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