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Toyota of Scranton

Scranton, PA

4.7
5,511 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,511 reviews

December 10, 2020

I have worked with Stefan Osecki several times in past four years. He is excellent service advior, I would highly recommend him for anyone who needs body work. More

by SHOLST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Osecki, five star rating
Dec 18, 2020 -

Toyota of Scranton responded

Sholst1, Stefan and the entire Collision Center team, want to make it easy and pain free when your vehicle needs repair. Thank you for acknowledging that fact, and for the perfect, 5 star rating. It is appreciated. Take care. All the best to you.

December 10, 2020

I waited 20+ minutes just to check in. Was told I waited 20+ minutes just to check in. Was told different prices to have a remote car starter installed and I was overcharged for a tire plug. More

by MEGLUP1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Manck
Feb 01, 2021 -

Toyota of Scranton responded

Meglup1121, we do have a new check in process and it does improve daily. Thank you for your update. We hope you had an adjustment on your charges. If you need to speak to someone about that please contact Mary Jo Preno, Vice President of Guest Experience to further discuss. Mary Jo is at the dealership and her direct number is 570.430.1864. Please give her a call. Thank you

December 07, 2020

HI!I was researching on-line, found Scranton Toyota HI! I was researching on-line, found Scranton Toyota excellent to deal with so I decided to go with them and they are excellent Thanks!! More

by MARK.DEBELLIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Dec 14, 2020 -

Toyota of Scranton responded

Mark, we are glad you did your research and found our dealership. Thank you for the awesome review and 5 star rating. Enjoy your new vehicle. All our best to you.

December 07, 2020

Our experience at Toyota of Scranton was one of the best experiences when buying a vehicle. We were given the Red Carpet treatment every step of the way. Great people to work with. More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace, Michael Reilly
Dec 14, 2020 -

Toyota of Scranton responded

Carolcows64, Thank you for your kind words regarding your buying experience. We work very hard at making sure our guests receive top notch service. Thank you for the 5 star review. All our best to you.

December 07, 2020

This was a follow up from service a week before. At that service the muffler was one of several repairs done. I returned because the muffler was still very noisy. They checked it out and said the muffler ha More

by HATTON547
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Toyota of Scranton responded

Hatton547, than you for providing the follow up review on your recent service visit. It is appreciated. We appreciate your servicing the Camry at our dealership. If there is still a noise happening we can help. We know it is frustrating when there you notice something happening immediately following a service visit...our apologies. Please give us a call to make an appointment to check out the noise. Thanks again. Take care.

December 06, 2020

Great place to buy your next vehicle! Very friendly, best customer service, and biggest selection in the area!! I wouldn't go anywhere else to shop!! More

by SANTANG19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Joe Mercado Jr, Michael Reilly
Dec 06, 2020 -

Toyota of Scranton responded

Santang19, many thanks for the perfect, 5 star review. Enjoy your new vehicle. We are delighted you had an outstanding experience when purchasing your vehicle, and look forward to seeing you at your service visits. Thanks again! Take care

December 06, 2020

I was happy with my experience. I was impressed with I was happy with my experience. I was impressed with your company having the Rav4 come in for an additional check up to make sure I am happy with t More

by ROKFILE
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Toyota of Scranton responded

ROKFILE, We are thrilled all went well at your service visit. Thank you for the perfect, 5 star review. Be well.

December 06, 2020

Once again, they exceeded my expectations. By far, the best service experience. They are friendly, competent, timely, fair priced, go out of their way to help. More

by JorgeH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
Dec 14, 2020 -

Toyota of Scranton responded

JorgeH, Thank you for your awesome review and 5 star rating. We want to make you feel welcome and comfortable at every visit to our dealership while offering the best in service. Thank you for recognizing all we do to make that happen. All the best to you.

December 06, 2020

I can't say enough about my experience! It was painless and fair! I highly recommend Toyota of Scranton and AJ- you won't be sorry! More

by KNOTAFRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Dec 14, 2020 -

Toyota of Scranton responded

KNOTAFRM, we appreciate your recommendation and 5 star review. Many thanks. We are just delighted to know AJ was so helpful. All the best to you. Enjoy your new vehicle.

December 06, 2020

I had a good experience in the toyota of Scranton dealer. I have what I want and a good price. Very satisfied and happy about it More

by NASHALEE.ARROYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Feb 01, 2021 -

Toyota of Scranton responded

Thank you, Nashalee.Arroyo, for taking the time to update us on your buying experience. We are thrilled all went well. Thank for the perfect, 5 star rating. Take care.

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