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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,512 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,512 reviews

October 26, 2020

GREAT PLACE TO BUY A CAR - THEY DON'T KEEP YOU THERE FOR HOURS, THEY RESPECT YOUR TIME. EVERYONE WAS VERY NICE AND VERY HELPFUL. More

by LYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
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Oct 27, 2020 -

Toyota of Scranton responded

Lyn, our guests are our top priority. We understand your time is valuable and work very hard at honoring that fact. Thanks for your 5 star rating and kind words. All the best to you and your family.

October 26, 2020

The experience felt rushed, and my concerns were ignored. They added 1600+ to the price of the vehicle that was not listed in the paper work i signed. While also writing up the odometer 1k miles lower so my More

by Giovanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Cali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
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October 26, 2020

This dealership has very good customer service very friendly and professional I have leased 3 vehicles and my son has leased 2 vehicles I have dealt with the same sales rep Joe Mercado Jr with all my v More

by THEPACT02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
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Oct 26, 2020 -

Toyota of Scranton responded

Thepact02, Thank you and your family for your loyalty to our dealership. We all appreciate your kindness. We are thrilled Joe, Jr. is always able to assist you with your purchase. We wish you and your family well. Take care.

October 26, 2020

Dealership was very clean, friendly and efficient. It was recommended to get extra protection on the paint, tires and windshield. Gap insurance was added although I’m not sure it was necessary. More

by NFCABRIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2020 -

Toyota of Scranton responded

Nfcabrio, many thanks for the perfect, 5 star review. Enjoy your new vehicle. Take care. All our best to you.

October 25, 2020

Jeff was an absolutely pleasure to deal with from start to finish. Honest and very knowledgeable . So pleased and would deal with him again in the future More

by TIMRENEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski
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Oct 26, 2020 -

Toyota of Scranton responded

Timrenee1, thank you for acknowledging Jeff and his ability to be both helpful and knowledgeable during your buying experience. Enjoy your new vehicle. Many thanks! Be well. All our best to you.

October 25, 2020

I am always completely satisfied with the Toyota of Scranton service. Very kind and great team. I recommend them 100 %. Thank you guys for your service. More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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October 25, 2020

Told on the low tire light was on and they told me they couldn't find nothing with it it's still on in a new car More

by JEANBITLER21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayde Weisleder
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Oct 26, 2020 -

Toyota of Scranton responded

Jeanbitler21, our apologies for not fixing the tire issue. One of our team members in the service department will reach out to you today to discuss. Thank you. Take care.

October 25, 2020

Great shopping experience. Great maintenance experience. The sales people are not high pressure. The service people are extremely diligent and helpful. I like being able to wait for my vehicle when it is More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger, Jenna Sledzinski , Alyssa Esteras
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Oct 26, 2020 -

Toyota of Scranton responded

Jeff, many thanks for an awesome review and perfect, 5 star rating. We all appreciate your feedback. Take care. All our best to you.

October 25, 2020

I had a wonderful experience. The staff was beyond helpful and courteous. I found an awesome car at a great price! I would highly recommend Toyota of Scranton, to my family and friends! More

by MCOSIMO47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Report | Print
Oct 26, 2020 -

Toyota of Scranton responded

Mcosimo47, we are so happy you had an outstanding buying experience. That is what it is all about. Many thanks for your recommendation and perfect, 5 star review. Be well. All our best to you and your family.

October 25, 2020

Had my bumper painted twice...2nd time....it came back damaged.....not going back....Salesman Doug...and fiance guy Allen S.....are quality people.....JB....terrible More

by JOEYBOSOX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duug and Allen S. were great
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Oct 27, 2020 -

Toyota of Scranton responded

Joeybosox. sometimes when purchasing a previously owned vehicle there are items that need to get addressed after the sale. We have been working with you to address your issues, and it is always our intent to reach a reasonable resolution that is win/win for both parties involved. We informed you we can look at your vehicle this week, which we intend to keep our word. We hope you will also keep your word. All the best. Take care.

Oct 27, 2020 -

JOEYBOSOX responded

Keep my word?......I was promised paint work.......I purchased the Sentinel protection for $695...What I received is a damaged bumper.....and told by James Brown to get some touch up paint...Kevin took over and wants me to come back for the 3rd time.....who's not keeping promises? I purposely brought my friend Dan who witnessed and can back up everything I claim.

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