Back

Toyota of Scranton

Scranton, PA

4.7
5,518 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,518 reviews

August 29, 2020

Was looking for a vehicle and they wouldn't even work with us on price. Asked the sales person if he could do better said he'd talk to the big boss came back and nothing. Maybe thought we weren't serious More

by smiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad Wasal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota of Scranton responded

Smiley, there are situations when a deal cannot be made on a vehicle. It sounds as though that is what happened in your situation. We wish you well with your new vehicle. Enjoy.

August 29, 2020

joe the Service Supervisor did everything he possibly could to correct the year long issue with my brakes. So far no more problems at this time. More

by LIZZY1031S
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota of Scranton responded

Lizzy1031s, we are delighted your issue has been corrected. Thank you for taking the time to let us know how we did at your service visit. We are grateful you gave us 5 stars. Many thanks,

August 27, 2020

Love my Tacoma. Only had one key but they got me a second. I am happy . will stop by in a few years for another More

by LORDIU50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Aug 27, 2020 -

Toyota of Scranton responded

Thank you for your feedback. Your comments are of concern to us. When you have a moment, can you please call Tara Perri in Guest Experience to further discuss your concerns. 570.702.8668. We look forward to hearing from you.

Sep 02, 2020 -

LORDIU50 responded

They got me a key and I am happy

August 27, 2020

So far so good car is running great no problems at all thank you for your help with the car. Also Jax was a big help with questions regarding my rock warrior More

by JIMMYSULLENBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jax sold me the car, Alyssa Esteras, Ryan Cali
Sep 01, 2020 -

Toyota of Scranton responded

Jimmy, we are here to help you with your automotive needs. Thank you for the great review and 5 stars. Take care.

August 27, 2020

They are really professional. I had to get an inspection. No problems. Efficient people working there makes it nice for client. Would recommend to others. More

by MMADEL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Sep 01, 2020 -

Toyota of Scranton responded

Mmadel, thank you for taking the time to provide this awesome review. We are thrilled we earned 5 stars. Also, your recommendation is greatly appreciated. Take care.

August 26, 2020

Good service!! AJ and his coworkers took care of me and were very helpful. Car was priced right. I look forward to doing business again in the future. More

by Aubrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Brown, AJ Wallace, Michael Reilly
Aug 26, 2020 -

Toyota of Scranton responded

Aubrey, We are so pleased to hear your experience here was great! Thank you for your business and feedback! We look forward to seeing you at your next visit!

August 25, 2020

Service done well in a reasonable time. Cost high but work good quality using OEM parts. I will continue to use Scranton Toyota when service is needed. More

by JLOFTUS630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Toyota of Scranton responded

JLOFTUS630, We are pleased to hear your experience here went well! Thank you for your feedback and we look forward to seeing you at your next visit!

August 25, 2020

I am very happy with Toyota of Scranton. Doug my salesman has helped me numerous times with purchases and leases. He is very knowledgeable and we will continue to request him as our salesman. We all enjoy More

by RITADORIAREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Sep 01, 2020 -

Toyota of Scranton responded

Rita, thank you for your loyalty to our dealership and to Doug. Doug is awesome. He wants the best for our customers and does everything he can to make sure that is how it works. We appreciate your review and 5 stars. Many thanks. Take care.

August 25, 2020

VERY PLEASANT TO DEAL WITH. SHOP AND WAITING AREAS SPOTLESS. STAFF VERY KNOWLEDGEABLE AS WELL AS FRIENDLY. COMFORTABLE WAITING AREA AND FREE WIFI TO BOOT. More

by WILLY TECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Toyota of Scranton responded

Thank you for such a wonderful review! We are pleased to hear your experience here was great! We appreciate you feedback and look forward to seeing you at your next visit!!

August 25, 2020

I have mostly dealt with Tiffany for service visits and I have always found her to be precessional, courteous, and knowledgeable. Keep up the good work. More

by JPOCIUSDAVIS
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota of Scranton responded

Jpociusdavis, thank you for servicing your vehicle at our dealership. Tiffany is great...she wants to provide our customers with an outstanding service experience. We are happy to know all went well. Take care.

...
279
...