Toyota of Scranton

Efficient timely professional Why is there such a turnover in service techs at the desk? Once one gets comfortable with a service rep they are gone next time for service. Why is there such a turnover in service techs at the desk? Once one gets comfortable with a service rep they are gone next time for service. More

Stellar customer service & overall experience I have always leased with Toyota because of the outstanding customer service & care I receive. This was my fourth RAV4 leased & this experience was th I have always leased with Toyota because of the outstanding customer service & care I receive. This was my fourth RAV4 leased & this experience was the best yet. My aunt had leased her first RAV4 after knowing how much I’ve loved mine, and was there hours before my appointment and she highly recommended Ahmad Wasal so I was accommodated with a late appointment that day because of my work schedule & from the second I walked in Ahmad greeted me & from there made the whole process stress free, smooth, efficient, & pleasant. He went above & beyond by staying after business hours, without making me feel rushed at all, to make sure I left that night with my brand new RAV4!!! I’ve always leased with Toyota because of the care I receive, & will continue my loyalty & recommend Toyota to all my friends & family, with a special mention to see Ahmad, because of my wonderful experience with him. It really means a lot to be treated like family, and be taken care of someone who is not just knowledgeable and professional, but also caring, kind, hospitable, funny, & has a wonderful personality. I am honored to be part of the Toyota family and hope to be for life. I always joke saying family get togethers & holidays in my family look like a Toyota dealership, almost everyone is on board with a Toyota vehicle, & the stragglers will hopefully soon become Toyota family too. More

Professional and excellent Great experience/personality of staff outstanding. Best auto purchasing experience in 50 years. Cudo’s. To Jeff and Andrew. If you need me to do a com Great experience/personality of staff outstanding. Best auto purchasing experience in 50 years. Cudo’s. To Jeff and Andrew. If you need me to do a commercial I’m ready. Thank You More

Good Work, from Good People As supervised by Stephanie Jones, my recent service appointment was very well organized, documented, executed, and summarized. The efficiency was lau As supervised by Stephanie Jones, my recent service appointment was very well organized, documented, executed, and summarized. The efficiency was laudable, but it was not impersonal. Stephane and the crew were always friendly and thoughtful in their treatment of me, and so I appreciate what they did and how they did it. More

Very positive. Outstanding. We always feel the Scranton Toyota and Joe Mercado Jr. treat us very well. We are very pleased with the deal that we were given. We always feel the Scranton Toyota and Joe Mercado Jr. treat us very well. We are very pleased with the deal that we were given. More

Exceptional Customer Service Recently leased a 2019 RAV from Jeff for my daughter. He was fantastic to deal with. He even came in on his day off to make the deal and delivery work Recently leased a 2019 RAV from Jeff for my daughter. He was fantastic to deal with. He even came in on his day off to make the deal and delivery work. I will definitely call him for my next vehicle. First class dealership! More

Enjoyable There were a few gliches but they were handled professionally. Very pleased with Doug Stahl . He was extremely helpful and went out of his way to be There were a few gliches but they were handled professionally. Very pleased with Doug Stahl . He was extremely helpful and went out of his way to be helpful. More

New Car Lease Would return exceptional sales service with Doug Stahl Doug was a pleasure to work with for my new car. I am a returning customer for him. Would return exceptional sales service with Doug Stahl Doug was a pleasure to work with for my new car. I am a returning customer for him. More

Quick friendly service and I appreciated the car wash I needed quick service and everyone was very nice and helpful. The free car wash was an added bonus with coffee and treats . The comfortable waiting a I needed quick service and everyone was very nice and helpful. The free car wash was an added bonus with coffee and treats . The comfortable waiting area with the tv and fireplace was a surprise. More

No Pressure, Capable Staff Ahmad introduced himself and was available and competent to answer our questions but did not pressure or hover while we looked for what we wanted. B Ahmad introduced himself and was available and competent to answer our questions but did not pressure or hover while we looked for what we wanted. Both Ahmad & Jenna were competent and took handled their part of our transaction with clarity and confidence. More