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Toyota of Scranton
Scranton, PA
5,474 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,474 reviews
January 16, 2019
Always happy except this last service Had an issue the way my last service w/ you. I believe the mechanic could not be bothered w/ doing the complete service which would have taken 5 min. Had an issue the way my last service w/ you. I believe the mechanic could not be bothered w/ doing the complete service which would have taken 5 min. The reason I know that is because I finished it myself More
by WENG1962
Verified Customer
January 16, 2019
Handling was great... issue should have never happened This is a brand new 2019 Tundra with 2900 miles. Number one the quality control of the product was neglected. This absolutely should have never happe This is a brand new 2019 Tundra with 2900 miles. Number one the quality control of the product was neglected. This absolutely should have never happened. So now I have a brand new vehicle that has replacement parts and a major repair.... ALREADY More
by jastan
January 16, 2019
Like purchasing certified pre-owned vehicles I like the value offered by purchasing certified pre-owned vehicles because of the extra warranty protections you receive and the better financing and I like the value offered by purchasing certified pre-owned vehicles because of the extra warranty protections you receive and the better financing and interest options. More
by PREID07
Employees Worked With
Saron O'Malley, Michael Reilly
January 16, 2019
Great service Our salesman Doug Stahl was very helpful and was very conscious of what we needed. Very knowledgable and cared that the vehicle was cleaned and fueled Our salesman Doug Stahl was very helpful and was very conscious of what we needed. Very knowledgable and cared that the vehicle was cleaned and fueled up for my son. I would recommend him to everyone. Jenna in finance was very thorough and easy to get all the paperwork signed and funds counted. More
by lennycsm
January 15, 2019
Poor customer service Our experience is way to lengthy to put on here and would take up too much time and heave related it to a few people and never received any kind of ca Our experience is way to lengthy to put on here and would take up too much time and heave related it to a few people and never received any kind of call back especially from Allen the general manager which I thought we would- More
by JJMANDICHAK
January 15, 2019
Very good! Punctual! Everyone did their jobs efficiently! Very efficient & courteous to me a Senior Citizen which I so appreciated! Loved the shuttle service, too! Gave me a 3-4 hr time frame & was done in Very efficient & courteous to me a Senior Citizen which I so appreciated! Loved the shuttle service, too! Gave me a 3-4 hr time frame & was done in the3 hrs. Fine & I was open for the rest of the day! Thank you Toyota! More
by EIRENANC
Employees Worked With
Kevin Brzegowski
January 15, 2019
Exellent service Yes toyota of Scranton has sn exellent crew that. The service they did on my toyota hilander was very fast that didn't have to wait too long like othe Yes toyota of Scranton has sn exellent crew that. The service they did on my toyota hilander was very fast that didn't have to wait too long like other places. I just waited like an hour. I very happy with them. Yhanks to the crew whom works on the back hope they can get a rais. More
by iggy04
Employees Worked With
Dan Frayko
January 15, 2019
Best service! The sales and service team are always top notch at Toyota! I recommend this dealership to my family and friends for service and a new or used vehicle. The sales and service team are always top notch at Toyota! I recommend this dealership to my family and friends for service and a new or used vehicle. You cannot get a better salesman than Joe Mercado Jr.!! Ask for him!! More
by SANTANG19
January 15, 2019
Fantastic customer service Everyone at the service desk is super friendly and accommodating. It’s a comfortable place to be for the hour and a half that I typically have to be t Everyone at the service desk is super friendly and accommodating. It’s a comfortable place to be for the hour and a half that I typically have to be there for my maintenance More
by JENNCORKINS
Employees Worked With
Other Employees :
I’m not sure which Dan I dealt with - facing the service counter he worked on the Left side.
January 15, 2019
Quick, efficient, friendly and knowledgeable staff! I have been to other dealerships and Toyota of Scranton beats them all! Efficient, friendly, informative staff and a great waiting room environment. I have been to other dealerships and Toyota of Scranton beats them all! Efficient, friendly, informative staff and a great waiting room environment. This is a Class Act!!! Can't say enough about how much we love the Highlander!!!! ( compared to Nissan Pathfinder) Will never return to Nissan!!!!! More
by KARENDIPASQUALE14
Employees Worked With
Kevin Brzegowski
