Toyota of Scranton

Great service dealer I live in Clearwater Florida however I was in the area for the holidays to visit family and friends. My 17 Camry was in need of it's 30,000 service an I live in Clearwater Florida however I was in the area for the holidays to visit family and friends. My 17 Camry was in need of it's 30,000 service and had it scheduled while I was in town.....all I can say is what a great group of people at this dealership. Always courteous and friendly. Well don't ladies and gents!! More

It was fine Everything went fine, except, I asked if my vehicle would be washed upon completion and was told yes, it would. It was not. I know i'ts winter but Everything went fine, except, I asked if my vehicle would be washed upon completion and was told yes, it would. It was not. I know i'ts winter but I looking forward to having it cleaned. Not upset, just disappointed. More

Great dealership My salesman was Nick. No pressure and well informed. Service department is excellent. The building is spotless and well thought out. They do a lot for My salesman was Nick. No pressure and well informed. Service department is excellent. The building is spotless and well thought out. They do a lot for the local community. Wasn’t me first vehicle from Scranton Toyota and won’t be my last. More

Sales rep My sales rep Rob was fantastic and went above and beyond to help me get into the right vehicle for my family. We are thrilled once again with our Toy My sales rep Rob was fantastic and went above and beyond to help me get into the right vehicle for my family. We are thrilled once again with our Toyota! More

Overpriced, Poor Customer Service, Disorganized too long, didn't read = DO NOT GO HERE. Extremely overpriced ($90 for a conventional oil change); customer service is terrible - they can't be bothere too long, didn't read = DO NOT GO HERE. Extremely overpriced ($90 for a conventional oil change); customer service is terrible - they can't be bothered to look up your vehicle's history or figure out how much something costs, but they're very attentive when they are trying to sell you something. This dealer will not get another dime from me. But hey, they have a Dunkin Donuts in house. Detailed: For my latest scheduled maintenance, I made an appointment online via their website. The site's design is pretty terrible, but it was possible to make an appointment. Under a week to go before the appointment, I get a call while I'm at work. I let it go to voicemail because...I'm at work. The voicemail said "This is Ely Gant calling about your service appointment. We have a question about your vehicle." I call back, she's not in. Then I see on the website that Ms. Gant is not in the Service Department but rather the Business Development department. In other words, I was called AT WORK and given a voicemail meant to make me believe there was something needed for my upcoming service, when all they wanted to do was talk to me about trading my car in. Close to the staff listing was a Live Chat button, so I figured I would make use of the Live Chat feature to put a note on my service order that I don't want my air filters changed (only checked) because it's easy for me to do and they tend to overcharge. The rep I spoke to on Live Chat said OK, I can't do that (um, then what exactly CAN you do?) but I'll have a member of the service department call you back. Surprise, surprise, nobody called me back - the Live Chat feature on the website was a complete waste of time. Knowing that these things can get pricey, when I get in, I try to get a price quote for the service I'm about to get done. You'd think this would be on the computer screen when the rep is going over with me what I'm there for, but no, they apparently need to type up a new service order and calculate it. In the process, the rep brings his co-worker in to update what I'm getting done. The co-worker asked if I'm using conventional oil or synthetic. I said I don't know, but I believe it was synthetic. After a lot of hemming and hawing and about 5 minutes of shuffling papers for something that should be two clicks on a computer, they said they've been giving me conventional oil changes. I said well that's kind of a problem because in my last service interval when I got my oil changed somewhere else, I told them it was synthetic because the other place charged that same amount for a synthetic change. That's right -- this place is so overpriced that their CONVENTIONAL oil change is the same price as other mechanics' SYNTHETIC oil changes. Yet the more senior co-worker still didn't seem to know what was involved in my scheduled maintenance interval. He said "ok, oil change, tire rotation, and transmission service right?" I said "what transmission service? Is it listed in the maintenance book for this mileage interval?" "Well, your transmission has fluid which is like oil, and just like engine oil, it degrades..." - apparently not satisfied with giving me abysmal customer service so far, they decide to try to upsell me an unnecessary transmission flush that's not in the scheduled maintenance. Classy. Of course, they never did manage to calculate the price of the service - after about five minutes of their shuffling papers around and generally being incompetent, I just asked what the price was the last time I came here. I was given that, but not before a snide remark about "you haven't been here in quite a while" - yeah, because the last scheduled maintenance interval, I got my vehicle serviced elsewhere. CAN. YOU. IMAGINE. WHY. Up to then, my friend who was with me to pick me up from the dealership had been silent. But later she said "I wanted to ask him for the keys back right then and there, I was so pissed off." A few hours later, I get a call informing me that my vehicle is done. I ask what the total price is, figuring that since the service is now complete, this should be relatively straightforward. They didn't have the total price (strike one) and couldn't look it up or calculate it easily (strike two), so they said that a rep would call me back in 10 minutes. with the price. And a rep did call me back...15 minutes later (strike three). When I got there to pick up my car and looked at the work order, I asked what some of the items were. "Oh that's the oil." "Well then why does this other part say 'oil' too?" "Oh I don't know." What service! And after ALL that, do you think maybe you'd just get a small thing like your maintenance log stamped or even just a handwritten scribble that you completed the service, particularly when you *leave the maintenance book in the cupholder* OPEN TO THE PAGE OF THE SERVICE YOU ARE GETTING THAT DAY? Clearly you expect too much for your nearly $100 conventional oil change. More

Great atmosphere Felt like my family and I where treated very well. I have two young kids and they had lots of fun in the play room at toyota. The customer service was Felt like my family and I where treated very well. I have two young kids and they had lots of fun in the play room at toyota. The customer service was excellent and I was treated respectfully and taken great care of. More

10,000 mile checkup Everyone was courteous and helpful which made the visit most enjoyable. Waiting area is great, especially the Dunkin Donut kiosk!!! Enjoyed seeing B Everyone was courteous and helpful which made the visit most enjoyable. Waiting area is great, especially the Dunkin Donut kiosk!!! Enjoyed seeing Brian who handled my lease last January. More

10,000mile check up Work was done in a reasonable amount of time. Asked about the price of installing roof rail on my Rav4, I was giving the price of $3000.00. Yes $3000. Work was done in a reasonable amount of time. Asked about the price of installing roof rail on my Rav4, I was giving the price of $3000.00. Yes $3000.00 for rails I can get online for $100.00 and may take me an hour to install. Don't you think that $3000.00 was a BIT MUCH. More

Great Vehicles and Great Service Over the years wife and I have purchased five new vehicles from Scranton Toyota. We have always been happy with the service! We've decided to keep our Over the years wife and I have purchased five new vehicles from Scranton Toyota. We have always been happy with the service! We've decided to keep our new 2017 Rav and Highlander for a while however, when we go shopping again we plan on starting at Toyota of Scranton. More

Fast, efficient and friendly service from everyone involved. I was given full-service attention from the moment I walked into the building. Very friendly, very efficient efforts on everyone's part, from sales t I was given full-service attention from the moment I walked into the building. Very friendly, very efficient efforts on everyone's part, from sales to service. More