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Toyota of Scranton

Scranton, PA

4.7
5,237 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,237 reviews

August 04, 2023

I was treated like family. Great sales and finance team. Fast and friendly transaction. Highly recommend More

by SOBOL33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Brown
Aug 07, 2023 -

Toyota of Scranton responded

SOBOL33, Thank you so much for your glowing review of your experience with us at Toyota of Scranton! We're thrilled to hear that you felt like part of our family during your visit. Our sales and finance teams take great pride in providing exceptional service to all our customers, and it's fantastic to know that their efforts made such a positive impact on your transaction. We understand that your time is valuable, and we're delighted that we could provide you with a fast and friendly experience. Your recommendation means the world to us, and we're grateful for your trust and confidence in our dealership. Should you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to the opportunity to serve you again whenever you're in need. Thanks once again for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

August 03, 2023

You did a great job. Service is why great businesses are successful. Keep up the good work. More

by JSCZYZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service Department.
Aug 03, 2023 -

Toyota of Scranton responded

JSCZYZYK, Thank you for your kind words and the wonderful 5-star review! We are thrilled to hear that you had a great experience at Toyota of Scranton, and your satisfaction is the best reward for our team's hard work. Indeed, we believe that excellent service is the foundation of successful businesses, and we strive to maintain the highest standards in customer care. Your positive feedback encourages us to keep up the good work and continue delivering top-notch service to all our valued customers. If there is anything else we can do for you or if you have any further comments, please don't hesitate to reach out. We are always here to assist you and ensure your satisfaction. Once again, thank you for choosing Toyota of Scranton. We truly appreciate your support and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

August 03, 2023

Excellent, friendly service. would recommend the dealership to everyone I know or meet in the future. More

by JIMBAM22
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Scranton responded

JIMBAM22, Thank you for taking the time to share your fantastic 5-star review of Toyota of Scranton! We are thrilled to hear that you had an excellent experience with us and that our friendly service made a positive impression. It's wonderful to know that you would recommend our dealership to everyone you know or meet in the future. At Toyota of Scranton, customer satisfaction is our top priority, and we are dedicated to providing exceptional service to all our valued customers. Your kind words serve as motivation for our team to continue delivering the best possible service and maintaining the highest standards in the automotive industry. Should you have any further feedback or questions, please don't hesitate to reach out to us. We look forward to serving you and your friends in the future and making your next visit just as enjoyable. Once again, thank you for choosing Toyota of Scranton, and we genuinely appreciate your recommendation. Best regards, Mary Jo Preno Toyota of Scranton

August 02, 2023

Appointment was at 8 A. M. and the start was very prompt. Service completed in a timely manner. Hailee did a good job keeping me apprised of the service. More

by SNIGPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee
Aug 02, 2023 -

Toyota of Scranton responded

SNIGPAN, Thank you so much for taking the time to share your wonderful 5-star experience with us at Toyota of Scranton! We truly appreciate your feedback and are thrilled to hear that your appointment went smoothly. Punctuality is one of our top priorities, and we are delighted that your service began promptly at 8 A.M. We understand the value of your time, and our team is dedicated to ensuring efficient and timely service for all our customers. We are especially glad to hear that Hailee provided you with excellent communication throughout your service. Our team takes great pride in keeping our customers informed and making sure they feel confident and informed about the progress of their vehicle maintenance. At Toyota of Scranton, customer satisfaction is our ultimate goal, and your positive feedback motivates us to continually improve our services. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Once again, thank you for choosing Toyota of Scranton for your service needs. We look forward to serving you again in the future! Best regards, Mary Jo Preno Toyota of Scranton

August 02, 2023

Best dealership. Been working with Brian for years, it's always great working with him More

by Kelly Ann B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Scranton responded

Hi Kelly Ann, Thank you for your kind words and for being a loyal customer at Toyota of Scranton! We are thrilled to hear that you consider us the best dealership and have been working with Brian for years. It's always a pleasure to serve you, and we truly appreciate your continued trust and support. Brian is an invaluable member of our team, and we're delighted to know that he has consistently provided you with great service. We take pride in our dedicated staff members who strive to make every customer's experience exceptional. If there is anything specific you'd like to share about your interactions with Brian or any other suggestions you may have, please feel free to let us know. Your feedback helps us continually improve and ensure that we meet and exceed your expectations. Once again, thank you for being a part of the Toyota of Scranton family. We look forward to many more years of serving you and providing you with the best dealership experience. Best regards, Mary Jo Preno Toyota of Scranton

August 01, 2023

The absolute best experience I’ve had even after dealing with other dealerships! Will be a customer for life! Everyone was a pleasure to deal with! More

by 2COREGUYS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Scranton responded

2COREGUYS, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your visit to Toyota of Scranton surpassed your expectations and left a lasting impression. At Toyota of Scranton, our primary goal is to provide exceptional customer service and make every interaction a delightful one. It brings us immense joy to know that you found our team to be a pleasure to deal with. We pride ourselves on having a dedicated and friendly staff who always strive to make the car buying process as smooth and enjoyable as possible. Your kind words mean the world to us, and we are honored to have earned your loyalty. We are committed to maintaining this level of service and will do everything we can to continue exceeding your expectations in the future. If you have any further feedback or suggestions on how we can enhance your experience, please do not hesitate to share them with us. We are always open to learning and growing to better serve our valued customers like yourself. Once again, thank you for choosing Toyota of Scranton. We look forward to being your automotive partner for life and providing you with many more pleasant experiences in the years to come. Warmest regards, Mary Jo Preno Toyota of Scranton

July 27, 2023

Very positive experience, liked that they did not pressure you to buy. Like the community support of the fire and police services. Was worth the trip from Connecticut to get the SUV I was looking for More

by DJATCLINTON
Recommend Dealer
Yes
Employees Worked With
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Toyota of Scranton responded

DJATCLINTON, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great visit to Toyota of Scranton and that our team provided you with a pressure-free and enjoyable car-buying experience. We believe in empowering our customers to make informed decisions that best suit their needs, and we're thrilled that you appreciated our approach. Supporting the local community, including the fire and police services, is something we take great pride in. We understand the importance of giving back to the communities we serve, and we're glad you noticed and appreciated our efforts in this regard. It's truly rewarding to know that your trip from Connecticut to our dealership was worth it, and we were able to help you find the SUV you were looking for. We aim to offer a wide selection of vehicles to cater to our customers' preferences, and we're thrilled that we had the perfect match for you. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to help, and your satisfaction is our top priority. Thank you again for choosing Toyota of Scranton. We wish you many enjoyable adventures with your new SUV, and if you're ever in the area again, don't hesitate to drop by. Safe travels and have a wonderful day! Warm regards, Mary Jo Preno Toyota of Scranton

July 26, 2023

What’s told ceramic coating covered inside and out no matter what not true. The inside the box is not covered and other areas also More

by LUKECHESNIAK59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Coles
Jul 27, 2023 -

Toyota of Scranton responded

Lukechesniak59, Thank you for taking the time to share your feedback with us. We sincerely appreciate your 4-star review and would like to address your comments regarding the Sentinel paint protection and the ceramic coating coverage. First and foremost, we apologize for any confusion or misunderstanding regarding the coverage of the ceramic coating. Our team aims to provide clear and accurate information about our products and services, and it appears that there might have been a miscommunication in this instance. Regarding the ceramic coating, while it does offer exceptional protection for the exterior surfaces of your vehicle, we acknowledge that it does not cover certain areas like the inside of the box or other specific internal areas. The main focus of ceramic coatings is to shield the exterior paintwork from environmental contaminants, UV rays, and minor scratches, ensuring your car maintains its shine and finish for an extended period. At Toyota of Scranton, we prioritize customer satisfaction, and we value your feedback as an opportunity for improvement. We are continually striving to enhance our services, and your insights play a crucial role in this process. If you have any further questions or concerns or would like to discuss this matter in more detail, please do not hesitate to reach to me at the following number: 570.702.8776. Once again, we truly appreciate your feedback and for choosing Toyota of Scranton. We hope to have the opportunity to serve you again and exceed your expectations in the future. Best regards, Mary Jo Preno Toyota of Scranton

July 25, 2023

Love Toyota of Scranton. Kacie is wonderful, always explains things thoroughly. I will be back. More

by LMMDMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Toyota of Scranton responded

LMMDMAY, Thank you for sharing your fantastic experience with Toyota of Scranton, and we are thrilled to hear that you had such a positive interaction with Kacie! We take immense pride in providing exceptional customer service, and it's gratifying to know that Kacie went above and beyond to make sure you felt valued and well-informed. We are grateful for your loyalty and look forward to welcoming you back in the future. Should you have any further questions or need assistance, please don't hesitate to reach out. We aim to continue exceeding your expectations with every visit. Thank you for choosing Toyota of Scranton, and we can't wait to serve you again soon! Warm regards, Mary Jo Preno Toyota of Scranton

July 25, 2023

Very pleased with Toyota of Scranton for many years. Excellent sales, service staff. Only problem has been this Dealer Rater service. More

by POET0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Toyota of Scranton responded

POETO, Thank you for being a valued member of the Toyota of Scranton family for many years. We truly appreciate your continued loyalty and trust in our dealership. We are delighted to hear that you have consistently experienced excellence from our sales and service staff. Your satisfaction is our top priority, and we are committed to providing you with exceptional service each time you visit us. Regarding your feedback about the Dealer Rater service, we apologize for any inconvenience or dissatisfaction you may have encountered. We take your comments seriously, as they help us identify areas for improvement. At Toyota of Scranton, we strive to ensure that every aspect of your experience, including third-party services, meets or exceeds your expectations. We value your honest feedback, and it will assist us in making necessary adjustments to ensure your future visits are even more enjoyable and hassle-free. Once again, thank you for your ongoing support and trust in Toyota of Scranton. We look forward to continuing to serve you and providing you with the exceptional experience you deserve. Best regards, Mary Jo Preno Toyota of Scranton

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