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3,044 Reviews of Toyota of Scranton - Service Center
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December 07, 2022
How can you trust a service department that "INFORMS" you that your ONE Year OLD RAV4 with 7203 miles needs a $190.00 wheel alignment????? If it weren't for me observing the monitors in the facility waiting that your ONE Year OLD RAV4 with 7203 miles needs a $190.00 wheel alignment????? If it weren't for me observing the monitors in the facility waiting room, I would have paid TOS $190.00 for something that was not needed. I AM A SENIOR CITIZEN! I did receive a call from TOS service department after initial e-mail complaint. She only offered a weak apology on how this type of ISSUE occurs to trusted consumers. No efforts were made to make things right with offer of a FREE oil change or state inspection or both (which would be under the $190.00 I would have spent at TOS. Once my warranty is over, chances of continuing a relationship with TOS is ZERO. More
by RDRUNNER0
Verified CustomerEmployees Worked With
December 03, 2022
Excellent and friendly service. Knowledgeable staff. Overall a great experience with trustworthy people. Thank you so much Knowledgeable staff. Overall a great experience with trustworthy people. Thank you so much More
by PAPPASNOOK
Employees Worked With
December 01, 2022
Hi ; i appreciate your reply. Just to further explain my self here was the Toyota process. First contact : i get an email flyer about free Safety inspection etc.. So i txt back an Just to further explain my self here was the Toyota process. First contact : i get an email flyer about free Safety inspection etc.. So i txt back and forth w/Toyota rep explaining,Being a new purchase customer i‘d like to get the safety insp and oil change whatever freebies from my recent purchase, plus the remote stater and bed cover. This information I assume never got passed to anyone in the garage. “Ever” . Decided to drop trk off due too weather the afternoon before my 8am appointment.So i park in a spot in the lot walk by the outside checkin attendant “ again “no can i help you” go in side to service desk . They say go back outside and pull up to outside checkin. Walk back out to trk and pull up to checkin ;she same / attendant said ill open door they take care of you inside. Pull trk inside & some young man comes over with clip board to fill out. I fill out clip board ask about services and also try to explain but he seems not to care. I tell him I’m only writing remote stater/ bed cover since no-one seems to know what else i was entitled too. I really Didn’t want to see extra charges lube oil etc..and have headaches on pickup .Then another person takes the clipboard without a question. Know I’m getting the impression everyone so far could care less about my services. Another person takes keys and drives truck away.So now I’ve dealt with online rep , service desk rep ,and four different folks in the garage, and nobody seem to care about services . Next morning i get a txt basically saying any questions just txt. When i did txt no reply anyway.😂😂 . So on pick up only remote stater and bed cover completed with nobody having a clue as too any other services. In my opinion poor internal communication. Sorry More
by DCASTELLI
Employees Worked With
November 30, 2022
Jon, my rep, was very friendly and got me in and out in a timely manner. timely manner. More
by DEB362
Employees Worked With
Other Employees :
Jon (don't have his last name handy) but will be requesting him in the future.
November 25, 2022
The staff was Friendly, courteous and accommodating. They were patient and not pushy during my purchase They were patient and not pushy during my purchase More
by HANDYMAN426
Employees Worked With
November 24, 2022
Excellent. That is all I need to say about Scranton Toyota and their employees that work there. That is all I need to say about Scranton Toyota and their employees that work there. More
by RDIBLASI
November 24, 2022
I love Toyota of Scranton service department. They never take advantage of you or recommend service you don’t need. They never take advantage of you or recommend service you don’t need. More
by JFoley
November 21, 2022
Franko Vieira is the best salesperson at the dealership. Purchased 2 cars within days from one another. The team at Toyota of Scranton could not have been better Purchased 2 cars within days from one another. The team at Toyota of Scranton could not have been better More
by MVHOFFMAN
Employees Worked With
Franko Vieira
November 21, 2022
Just recently bought my 2020 RAV4 and I had a great experience with Toyota of Scranton! Everyone was super nice and really helpful. They truly care and do their best to help you find the perfect vehicl experience with Toyota of Scranton! Everyone was super nice and really helpful. They truly care and do their best to help you find the perfect vehicle. I definitely recommend them for anyone looking for a new vehicle! More
by ALYSSAPERANTO
