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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

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September 28, 2022

The dealership is very professional right down to their barista. Very clean dealership. Everyone is nice. I would have given 5 stars. My only negative part would be before my service ended, considering More

by TURFRATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember employees name
Sep 29, 2022 -

Toyota of Scranton responded

TURFRATT, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We do make recommendations at every service visit. The recommendations are based on the mileage and age of your vehicle. Please understand these are just that...recommendations. You know how your vehicle is operating, and it is your decision as to what services, if any, you would like us to perform. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 27, 2022

Kept me informed as to what was happening with my car. Explained what they found and recommend to come back in a few weeks to test the changes More

by CEWISHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Toyota of Scranton responded

CEWISHMAN, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are here to assist you with your automotive needs. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

September 27, 2022

They said was nothing wrong when I heard something well I took it to personal mechanic and he found it and fixed if More

by Bobbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Cali
Sep 28, 2022 -

Toyota of Scranton responded

Bobbo, Thank you for taking the time to let us know about your recent visit to our service department. We are concerned after reading your review and will reach out to you to further discuss. We strive to provide the best in customer service and we apologize if you were disappointed. We do value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

September 26, 2022

They were very quick and courteous, and kept me informed every step of the process More

by AP401137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Higgins
Sep 26, 2022 -

Toyota of Scranton responded

AP401137, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

September 26, 2022

Great service! Kacie is friendly, the service was performed well and quickly, and the whole process is efficient. More

by gal5223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Toyota of Scranton responded

gal5223, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled Kacie was so helpful and friendly. Thanks for letting us know! We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

September 26, 2022

They are all friendly and very nice and always ready to help people that walk in the door More

by MISTYB09231988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Toyota of Scranton responded

MISTYB09231988, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are here to assist you with your automotive needs. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

September 23, 2022

Excellent Customer Service. Top notch work done. Ms. Politz is the epitome of a professional attitude & is very thorough. Kudos! More

by Joerushford3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailee, Politz
Sep 23, 2022 -

Toyota of Scranton responded

HI Joe, Thank you for calling me earlier today to discuss your recent service experience. We also appreciate you taking the time to complete this review. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 21, 2022

They always do a great job. They keep you informed and go out of their way to make sure you have a great experience. More

by jmasters961
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernadine Welcome
Sep 21, 2022 -

Toyota of Scranton responded

jmasters961, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 19, 2022

Great advisor and service. My car is alway handled well. I really like coming to this location. Thank you More

by LRBBRADLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Toyota of Scranton responded

LRBBRADLEY, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 19, 2022

Service department was immaculate and they kept our vehicle very clean. And everyone was very friendly ! And the coupon we received was much appreciated! More

by LORITUOHEY1047
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
Sep 20, 2022 -

Toyota of Scranton responded

Hello Lori, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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