Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

Sort by
August 26, 2022

It’s always a pleasant visit whenever I go. Even with the stressful needs, they do their very best. More

by MICROS127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Higgins
Aug 29, 2022 -

Toyota of Scranton responded

MICROS127, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 25, 2022

The folks at TOS got me in an out way quicker than expected. The job was done and they did exactly what I came to have done. While I know the free multi-point inspection is standard, I did appreciate More

by LittleJoeCool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Toyota of Scranton responded

LittleJoeCool, Thank you for taking the time to let us know about your service visit. And thank you for your loyalty to our dealership. We value you as our customer and appreciate your business. We will see you at your next service stop. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 24, 2022

My Service manager Chris was outstanding. He did everything he could to have my extended warranty cover my repair bill unfortunately My Tacoma was over the extended date. More

by dagger41sg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 25, 2022 -

Toyota of Scranton responded

dagger41sg, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 22, 2022

I had my Toyota-care service and recalls performed. The facility was clean and the staff was professional. More

by SLY_IVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Aug 22, 2022 -

Toyota of Scranton responded

SYL_IVAN, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 22, 2022

The service department was fantastic. Everyone was very professional and I felt like a welcomed customer and not just a dollar sign. More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Wallace
Aug 23, 2022 -

Toyota of Scranton responded

Hi Carol, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 19, 2022

My Service advisor, Kaci was fantastic! She made sure all my previous maintenance was recorded correctly in the system and noted at which mileage the next couple of maintenances should be p More

by PAULINE.PALKO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Toyota of Scranton responded

Pauline, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled you enjoyed working with Kacie. We will schedule you with Kacie for your future service visits. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 15, 2022

the recall repair was completed within the proposed time frame and fully explained. the review of my truck for potential repairs was a plus and detected a issue that needed to be addressed and cost estimate More

by PSIDOREK
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Rewt , Travis Langlois, Curt Manck
Aug 15, 2022 -

Toyota of Scranton responded

PSIDOREK, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 12, 2022

They were up to date keeping us informed and updated for our Toyota, also at times of service they were very friendly, accommodating and polite. More

by ckpdrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max, I no he's retired now. That was our salesman. We are not sure about the Financial and service department.
Aug 15, 2022 -

Toyota of Scranton responded

ckpdrp, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 11, 2022

Very friendly and kind Service Advisor and technician. Service waiting area is super clean. I currently have 2 cars having regular maintenance there. But the pricing of parts and labor are too high even w More

by minnoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lehr
Aug 15, 2022 -

Toyota of Scranton responded

minnoo, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 11, 2022

Service was fast and the customer service is always out of this world I would recommend to anyone. More

by WALTER.SOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Toyota of Scranton responded

WALTER.SOLT, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

...
109
...