Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

Sort by
August 11, 2022

I have confidence in your service and care Dependable. I just leave it up to you to tell me what I need to keep my car in good condition. More

by WPW63
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Toyota of Scranton responded

WPW63, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 11, 2022

Very clean helpful people food is great there some one is always willing to help More

by DONASAUCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton, Ryan Cali
Aug 15, 2022 -

Toyota of Scranton responded

donasauce, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 09, 2022

excellent service, I have another Toyota dealer closer to me but I travel further because of the service and being treated better More

by PANXAN49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Toyota of Scranton responded

PANXAN49, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are happy to know you enjoyed your visit. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 08, 2022

good experience! referred my sister, Susan gray to have her car serviced at this dealership. More

by NANCYECONIGS
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Toyota of Scranton responded

Hi Nancy, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are happy to know you enjoyed your visit and as a result recommended our service department to your sister. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 03, 2022

Only dealership in over thirty years where every visit is a pleasure. Staff is courteous, helpful and efficient. They are direct about service and setting accurate expectations and keeping me informed of the More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Toyota of Scranton responded

Hi David, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 02, 2022

Disappointed -Too much of a rush to get the paperwork started and little time to actually look at what I was buying. -Credit score was wrong -Test drive in the rain was a joke -Two different times for More

by VETTESTER1978
Recommend Dealer
No
Employees Worked With
Frank vieira
July 29, 2022

Stephanie was helpful and professional and offered a courtesy ride and contacted me and provided a return ride to Toyota. She also walked me to my truck to make sure everything was good to go. More

by SNN334
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2022

No complaints. Decent service. Done in a reasonable amount of time. All work completed to a satisfactory level. More

by CHICAGOBEARS3485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for taking the time to share your thoughts regarding your recent service experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 28, 2022

Everybody at TofS seems very customer-oriented, friendly, and efficient. Purchased a 2021 RAV at TofS because based on their excellent service and care of my '05 Corolla (370K miles) told me that this is the More

by PHIL806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Jax
Jul 29, 2022 -

Toyota of Scranton responded

Hi Phil, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

July 28, 2022

Staff at Toyota of Scranton was very accommodating and made good on what they promised. Communication was excellent. More

by DANNI1622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Toyota of Scranton responded

Danni1622, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

...
110
...