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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

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March 14, 2022

Exceptional service and everything presented to you upfront. Services and cost included. They give you detailed services about your vehicle and it's all up to you what you want done. More

by PITTPENZFAN87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailee
Mar 22, 2022 -

Toyota of Scranton responded

Hi Bryan, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 13, 2022

Clients have to wait a long time for any type of service, even though an appointment is necessary. More

by Y.ROJAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Toyota of Scranton responded

Hi Y.ROJAS1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 11, 2022

No matter who is working the desk, everyone has always been friendly and helpful to me. More

by JLCAREY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Vegas (nickname)
Mar 22, 2022 -

Toyota of Scranton responded

Hi JLCAREY, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 11, 2022

Oil change at 10000 miles. Good service. Wait was a little bit long but okay. More

by DJM119
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Toyota of Scranton responded

Hi DJM119, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 08, 2022

Service good , the people is very friendly , I like the attention and professional the your team More

by JOSHAMI71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Elli
Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

March 08, 2022

They changed the oil in my car. It gets no better than that. The service was completely done in a timely manner. More

by earl.e.cottrell.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
March 08, 2022

Their customer service has always been a notch above. In the past year, it's gotten even better when customer service elsewhere seems to have slipped. Always a pleasure to deal with Toyota of Scranton! More

by marge_watkins
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

March 08, 2022

Awesome service by Chris Ellis! Very professional, courteous and friendly. 5 stars customer service. He took the time to show and explain the different options. He’s asset to your More

by Miguel
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
Mar 22, 2022 -

Toyota of Scranton responded

Hi Miguel, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 07, 2022

Everyone is always nice and communicates everything about the service every time I am there. More

by DOMINICCUCHARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Toyota of Scranton responded

Dominic, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 07, 2022

Great job. Keep up the great service and communication with customers. Stay safe and have a great day. More

by JOHNMURRAY948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forgot who I had. But whoever it was there was nice.
Mar 08, 2022 -

Toyota of Scranton responded

John, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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