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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

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July 08, 2022

I am used to getting excellent service from Toyota of Scranton. My last experience was not so excellent and I called to let them know. Their manager called me and I made him aware of the issue and told h More

by STARGAZRBONNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Toyota of Scranton responded

Hi STARGAZRBONNIE, Thank you for telling your story of your experience at our dealership. We are delighted your issue was resolved in a timely manner...that is our goal. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

July 07, 2022

Spending an afternoon at an auto service center isn’t much fun but it was a great afternoon. Toyota Scranton was exceptional. More

by BHAPEMAN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Toyota of Scranton responded

BHAPEMAN8, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoy working with Kacie. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

July 01, 2022

The service manager was clear in the explaining what was needed on my vehicle and what was being done. More

by ldelrosso2003@live.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Jul 01, 2022 -

Toyota of Scranton responded

ldelrosso2003, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We are delighted you enjoyed working with our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 29, 2022

Very clean and the staff are very professional. Stephanie helps me with my AC problem. More

by DIOLISIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Toyota of Scranton responded

DIOLSIS, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We are happy you enjoyed working with Stephanie and she was so helpful. Thank you for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 29, 2022

My car had no problems until I brought it there for a maintenance check and now it’s leaking! They “fixed” it and it’s still leaking .. very unsatisfied! More

by elizjheller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one specific
June 29, 2022

This is one of the most amazing dealerships I have ever been to. The service is impeccable. Very nice people. More

by SHERBEAR05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 29, 2022 -

Toyota of Scranton responded

SHERBEAR05, Thank you for taking the time to provide feedback on your recent visit to our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 27, 2022

We were satisfied with the performance and the worker who was assigned to us she was very nice and communicative. Overall it was good service. More

by RUBE382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Toyota of Scranton responded

RUBE382, Thank you for taking the time to provide feedback on your recent service visit to our dealership. It is good to know you enjoyed working with Kacie. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. You scored your overall experience 4/5 stars. Could we have done something differently to score 5 stars. Please let us know. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 26, 2022

Clean waiting room, coffee, snacks, good service, nice people. Thank you for getting me out quickly... More

by FINNY1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Jun 27, 2022 -

Toyota of Scranton responded

FINNY1340, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 26, 2022

I was pleased with the time it took to complete the service required. My service attendant was very professional in doing his job. More

by SGREYFOX35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Toyota of Scranton responded

SGREYFOX35, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 24, 2022

So far my dealings with Toyota have been very good. Everyone is very pleasant and accommodating. I brought my Camry in for service and was finished quickly. More

by BGAMM51
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Toyota of Scranton responded

BGAMM51, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

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