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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews
Call Service Center (570) 740-3457

3,049 Reviews of Toyota of Scranton - Service Center

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June 24, 2022

Experience was very good and timely… I liked the video that the tech made… service writer was also very good More

by LONGFARM
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2022 -

Toyota of Scranton responded

LONGFARM, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 23, 2022

The service is top notch in every department from sales to finance to service. This is my fourth Toyota and I have never regretted any of these purchases More

by HANLEYM01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2022 -

Toyota of Scranton responded

HANLEYM01, Your loyalty to our dealership is the highest form of a compliment. Thank you. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 23, 2022

Ridiculous wait times for service on numerous occasions. Regardless of feedback it hasn't changed. More

by Ik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 21, 2022

Stephanie was great working with me to get through some mistakes my insurance company made with a claim for a rock strike to my radiator. Very helpful to get it all sorted out and get me back on the road! More

by JCOUCHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2022 -

Toyota of Scranton responded

JCOUCHMAN, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoy working with Stephanie and she was so helpful. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 21, 2022

Very friendly and courteous service. Everything is very clean and they take good care of your car. Best service center I ever used. More

by JSAMPLE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 21, 2022 -

Toyota of Scranton responded

JSAMPLE0, We are delighted you had an outstanding service visit. Thank you for taking the time to share your feedback. It is greatly appreciated. We wish you all the best. See you at your next visit. Take care, MJ Preno Vice President of Guest Experience mjpreno@tsofs.com

June 21, 2022

Very nice and honest people. Working with David is painless! Would recommend to going here to anyone. More

by CAMRYN.KERN99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2022 -

Toyota of Scranton responded

CAMRYN.KERN99, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoy working with David. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 19, 2022

Great customer service and very professional staff. All maintenance done with precision. I will continue to use Toyota of Scranton for all vehicle needs. More

by AARONMORROW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2022 -

Toyota of Scranton responded

AARONMORROW1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 16, 2022

On time, efficient,courteous. Everything went according to my expectations. Will return for future service More

by DENNISRUSSO
Recommend Dealer
Yes
Employees Worked With
Mary Jo Preno
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Jun 17, 2022 -

Toyota of Scranton responded

Dennis, Thank you for taking the time to let us know about your recent service visit. It is our goal to provide you with the best service experience by completing repairs in a timely fashion while keeping you informed of our the progress along the way. We are delighted to know all went well at your visit. We look forward to your next stop at our dealership. Take care. I will see you walking your beautiful dog!!! Take care, MJ Preno Vice President of Guest Experience mjpreno@tsofs.com

June 14, 2022

Great experience as always. Made appt online for wrong location and my dealership took care of me and got me in while I was there More

by XZACTLY74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailee
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Jun 14, 2022 -

Toyota of Scranton responded

XZACTLY74, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 13, 2022

Brought my truck in for service, was completed in a timely matter. Personnel was great More

by jgvanderpool
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Allis
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Jun 14, 2022 -

Toyota of Scranton responded

jgvanderpool, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

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