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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

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March 07, 2022

I have been there twice and both times it was amazing. Both times it was a stressful time and they helped me get a car each time. They were truly amazing. ! More

by MARIACORTIZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure or names
Mar 08, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 07, 2022

I pay for 2 year oil change, and she said this is the last oil change. No good for my poket More

by robertoquiteriob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Toyota of Scranton responded

Hi Roberto, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 04, 2022

The representative who we worked with, John Higgins was very knowledgeable and very helpful. It was a pleasure ti deal with him. More

by HAPPYPERSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Higgins
Mar 04, 2022 -

Toyota of Scranton responded

HAPPYPERSON0, thank you for the perfect, 5 star rating of your recent service visit. We are delighted you enjoyed working with John Higgins. Thank you for taking the time to let us know. Take care.

March 03, 2022

Jax is the best! Thank you Toyota!! This is by the best dealership! Always so welcoming and i can even bring my kids along. As a single mother, that is so important a More

by TAYHOLMES21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jax In Sales
Mar 04, 2022 -

Toyota of Scranton responded

Tayholmes21, Enjoy your new vehicle. We are happy to know you had an outstanding buying experience and enjoyed working with Jax. We are just thrilled you are happy. Take care. Thanks again.

March 02, 2022

Every one is very friendly and personable. .Easy to contact when needed. Thank you ALL More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Joe
Mar 02, 2022 -

Toyota of Scranton responded

Brenda, Thank you for taking the time to share your feedback on your recent experience. We appreciate the 5 star rating. Take care.

March 02, 2022

Poor customer service and communication, I had to call to get updates Told me 2 weeks to fix, and I didn’t get my vehicle back until 3.5 weeks , cost me more for a rental car Actually called and spok More

by OFPD9344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernadine Welcome
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2022

The team was fantastic and helpful I was able to drop off my new tundra for service and pick it back up shortly after!! More

by kjkellyusmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Toyota of Scranton responded

kjkellyusmc, many thanks for your perfect, 5 star review. We all appreciate it. We are delighted to know all went well at your service visit. Enjoy your Tundra. Take care.

February 28, 2022

Recently I just had my first visit to Scranton Toyota service center. I felt confident that my car was in good hands. More

by JENNIFER.KNUPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2022

Friendly, knowledgeable staff. Not over-bearing or pushing at all. The financial side of things went very quickly. More

by GJKELLER615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know name of guy in finance, don't see his pic, 5 stars
Feb 28, 2022 -

GJKELLER615 responded

Friendly, knowledgeable staff. Not over-bearing or pushing at all. The financial side of things went very quickly.

February 27, 2022

Personal service was good but would have been nice to have had the car washed More

by DAVI72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
Feb 27, 2022 -

Toyota of Scranton responded

DAVI72, Thank you for your feedback on your recent service visit. We will pass along your comment on the car wash to our leadership team. We are delighted you felt the service was good. Thank you. We hope you will return and service at our dealership. Take care

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