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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews
Call Service Center (570) 740-3457

2,952 Reviews of Toyota of Scranton - Service Center

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December 16, 2021

They keep you updated on items on your vehicle that will soon need service and explain why. More

by SMLAMBERT717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Dec 17, 2021 -

Toyota of Scranton responded

SMLAMBERT717, yes, that is what our service writers do for our guests. We strive to make sure your vehicle is safe and sound. Thanks for taking the time to share your feedback on your visit. All the best. Take care.

December 16, 2021

My service person Chris took great care of my needs and got me in and out within one hour. More

by TRESSLAR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Dec 17, 2021 -

Toyota of Scranton responded

Tresslar55, we all appreciate you sharing your service story. That is fantastic you had such a short wait time. That is our goal. Thanks again. Take care.

December 15, 2021

People are friendly and give good service. Services are expensive though. Texting feature is nice. More

by tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Toyota of Scranton responded

tara, we are delighted you enjoy servicing your vehicle at our dealership. Thank you for taking the time to let us know your feelings. We appreciate the opportunity to work with you. Take care.

December 15, 2021

Great service when I come in there Everyone is great and goes out of their way to make you comfortable while you wait Ive always had excellent service at Toyota I will continue to recommend your deal More

by LORIJO.RYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Toyota of Scranton responded

Lorijo, our team appreciates you taking the time to share your input regarding your service experience. We are delighted all went well at your visit and look forward to working with you at future visits. Thanks again.

December 14, 2021

He was very knowledgeable, friendly and helpful. But that took me almost 3 hours to wait. More

by TANG1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Toyota of Scranton responded

Tang1025, thank you for sharing your service experience with us. We apologize for the longer than necessary wait time. Our service team is focused on improving guest wait time. some days are better than others depending on situations. Again, we appreciate the opportunity to service your vehicle, and hope you will continue to do so. Take care.

December 14, 2021

It was a great Service! Great service! Great service! Great service! Great service! Great service! More

by BRITTANYBUCK42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Dec 15, 2021 -

Toyota of Scranton responded

Thank you Brittany for taking the time to let us know about your service experience. We appreciate it. Take care.

December 14, 2021

Very professional staff, who are very knowledgable and accomodating to your needs and your time. When you leave, you know that your vehicle is safe and that you will not become stranded during the winter More

by CAREM511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Report | Print
Dec 15, 2021 -

Toyota of Scranton responded

Thank you CAREM511, we appreciate you taking the time to let us know all about your service visit. We are delighted you enjoy working with our service team. Your safety is our top priority. Thanks again. Take care.

December 10, 2021

Service on the car was great. Alyssa Esteras took great care of me. . Saw that ingot out in timeI was to pay do up my granddaughter on the bus. More

by DVOGLINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Dec 10, 2021 -

Toyota of Scranton responded

Dvolgino, thank you for taking the time to let us know about your recent service visit. It is appreciated. We are glad you enjoyed working with Alyssa, and you can request to work with her at every service appointment. It is important your repairs are completed in a timely fashion, especially if you need to pick up your grandchildren. We do understand that fact. Thanks again. Take care.

December 10, 2021

Toyota is not just one of the best… they ARE the best in the business! More

by BARRYSANMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Toyota of Scranton responded

Thank you Barry for the kind words about our dealership. We do appreciate you taking the time to offer your feedback. Take care. we hope to earn 5 stars at your next visit.

December 08, 2021

My questions to certain options were answered efficiently and professionally. Casey, the petson looking after my visit, was courteous and attentive. More

by TMAK510
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2021 -

Toyota of Scranton responded

TMAK510, We appreciate the opportunity to service your vehicle, and are grateful you took the time to complete this online review. Many thanks from the entire team. Take care, be well.

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