Toyota of Scranton - Service Center

Always the BEST from purchase to service .Can't be beat! Professional,kind and friendly. Professional,kind and friendly. More

I cannot say enough about the customer service at Toyota I cannot say enough about the customer service at Toyota of Scranton and Jonathan Lane who helped me today when I got a huge gash in the side of my I cannot say enough about the customer service at Toyota of Scranton and Jonathan Lane who helped me today when I got a huge gash in the side of my front tire on the way into the office, merging onto 81 from CS. Tire pressure dropped to 3 by the time I was able to get off at the Main Street exit and pull into the service station. They told me they would shuttle me to work and if one of there shuttles wasn’t available they would pay for an Uber with their company card. They got me a coffee and shuttled me to and from work while my tire was replaced. So compassionate and caring when they really didn’t have to be on a Monday morning. Every single person that I came in contact with there. They made a bad situation an example of impressive customer service. More

Alyssa was fabulous as we expected. She made this visit quite pleasant. She was very thorough quite pleasant. She was very thorough More

Jake made the move from one leased vehicle to another simple and easy. Jake saw me outside looking and asked if we needed help. I let him know that i had service for my 4 runner. Jake asked more about th simple and easy. Jake saw me outside looking and asked if we needed help. I let him know that i had service for my 4 runner. Jake asked more about the 4 Runner ,which lead to me getting a new Highlander. We did have a wait but he offered every amenity they had to keep us comfortable. Dealership was clean, had plenty of seating and TVs. It was overall one of the best experiences I’ve had at this dealership because Jake made sure that we were taken care of the whole time. More

From the time I walked on the lot until 2 weeks later when I purchased the car the service was exceptional. There was never any pressure to buy. I will not hesitate to go back again. when I purchased the car the service was exceptional. There was never any pressure to buy. I will not hesitate to go back again. More

Great, prompt service as always at the dealership. Staff was knowledgeable and kept me up to date on the status of my service and cost was knowledgeable and kept me up to date on the status of my service and cost More

Great Toyota service department and state of the art! Very customer orientated and friendly! Jonathan Lane an assistant service manager was super and very professional! Thanks! Very customer orientated and friendly! Jonathan Lane an assistant service manager was super and very professional! Thanks! More

Clean and pleasant waiting area. Easy to check in. Service advisor was excellent. He advised me several times as to why my service was taking so long. Turned out to be difficult to repair wiring harne Service advisor was excellent. He advised me several times as to why my service was taking so long. Turned out to be difficult to repair wiring harness issue. More