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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

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February 18, 2021

I do want to say, Mary Jo and Alyssa are very, very good at what they do. They kept me informed and accommodated me as needed. I give 5 Stars. Thank you to the girls and Toyota. More

by LYNNPARISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Jo, Alyssa Esteras
Feb 18, 2021 -

Toyota of Scranton responded

Thank you, Lynnparise, for letting us know about your experience. We appreciate your comments and want you to know it is our pleasure to be of service. Take care.

February 18, 2021

Great sales dept. a pleasure to work with Doug and Joe Gatto, Kacie was very professional, and wait time was minimal. This was my 8th Toyota Truck ! More

by PROMANASKAS
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Toyota of Scranton responded

Thank you, Promanaskas, so much for your loyalty to Toyota and our dealership. We are honored to know we have a customer for life! Be well.

February 18, 2021

This Service Center is very clean and the people are wonderful. The only problem is their prices. They are horrible. I paid 1250 dollars for 4 Michilin MXV4 tires and a front end allignment. More

by DUANE757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Toyota of Scranton responded

Duane757, Thank you for your review on your recent service visit, and for acknowledging the cleanliness of the dealership and our staff. We appreciate it. Your comment regarding pricing was noted. Take care.

Feb 20, 2021 -

DUANE757 responded

I just want to say that if your prices were better you would be rated a 5 star. Duane

February 18, 2021

Always have had good experience with the sales and service team. The service is top notch. I have only needed basic service with my Tacoma. More

by bobfolgerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Toyota of Scranton responded

Bob, thank you for servicing your Tacoma at our dealership. We are pleased we earned 5 stars! We look forward to your next visit. Be well.

February 18, 2021

The service advisor was very helpful and friendly and prompt. Jason kept me updated throughout the time I was in and updated me on what needed to be done to the car. More

by S Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason palmigiano
Feb 19, 2021 -

Toyota of Scranton responded

S Miller, our goal is to involve you with as much as possible during your service visit. We are pleased Jason was so helpful. Thank you for the perfect, 5 star rating. Take care.

February 17, 2021

We have purchased 3 vehicles from Toyota’s of Scranton and have nothing but good experiences with the team that works there. They are all helpful and attentive. More

by KARL102577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras, Curt Manck
Feb 17, 2021 -

Toyota of Scranton responded

Karl, thank you for your loyalty to our dealership. It is the highest form of a compliment. We are just delighted you enjoy working with our team. We are here for you! Take care.

February 15, 2021

very prompt service. I was an hour early and they took me in.. Alyssa was polite and courteous. She also made the 6 month appt. I was done is half an hour. Thank you More

by JMESSNER219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 15, 2021 -

Toyota of Scranton responded

Jmessner219, we are thrilled you updated us on your recent visit to our service department. Thanks so much. It is good to know all went well and your service was completed in a timely manner. We look forward to your next visit. Take care, and thanks again.

February 11, 2021

Terrible 2 months after first reporting problem, 3 visits to the dealership to work on the problem, back and forth pick-up and drop offs, last visit left it there overnight left and the problem is s More

by J........
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Preno
February 11, 2021

excellent service , as always from start to finish. Alan was polite, courteous and kept me updated the entire time. Follow up call as well . Outstanding More

by BELLACAPALONGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Toyota of Scranton responded

Bellacapalongo, Your service advisor, Alan, wants you to be happy to service your vehicle at our dealership. We are here to serve you. Thank you for letting us know about your experience and for the 5 stars!!! It means so much. Take care.

Feb 12, 2021 -

BELLACAPALONGO responded

Always Great Service at Toyota of Scranton

February 10, 2021

Toyota of Scranton's service department has courteous and conscientious service advisors on staff. I recently had 2 emergency visits, and they were taken care of in a timely manner. A real nice place to d More

by KINGSLEYE1304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen, Ed, Jason, Bria
Feb 10, 2021 -

Toyota of Scranton responded

Kingsleye1304, sorry to hear you had 2 emergency visits to our service department. We hope all is well at this point, and your vehicle is up and running as it should. Thank you for your top rating and lovely compliment on our business. We are here to help. Take care and be safe.

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