Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

Sort by
May 08, 2021

My 2106 Tacoma was recalled for frame work. Kacie Kuchinskas was my service advisor. She did a fantastic job. Handled all the details including the loaner vehicle. She made it an excellent experie More

by PFREDERI1
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Toyota of Scranton responded

We are happy to know you had an outstanding experience dealing with Kacie. You can request to work with Kacie at every service visit. Thank you for the perfect, 5 star review. Take care.

May 07, 2021

The best. I couldn’t imagine going anywhere else. A class A operation. The extreme courtesy and attention to details is spot on. I have bought several at this dealership and have never been disappointed. More

by MICHAELNIGRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Toyota of Scranton responded

Michaelnigro, we are honored by your loyalty to our dealership. Thank you. Our goal is to provide the best in guest experience. We focus on that each and every day. We appreciate your taking notice of all we do. Take care.

May 06, 2021

Best toyota dealership I've used in 20 years. Very nice place. Modern and well kept. I love that they serve real food and not junk. Sales and service people are awesome. Will always go back More

by ANTJAMES1915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
May 06, 2021

The service was fast and friendly. The service advisor that worked with me was very helpful. Toyota of Scranton is always my first choice for servicing my Camary. More

by LESTER.BRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
2.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Toyota of Scranton responded

Lester, we appreciate your loyalty to our dealership. Thank you. We are unclear on the rating of our employees. Two employees, James Brown and Dave Grieco received low ratings. Please let us know why. Thank you.

May 05, 2021

Went there for the noise in the front end they told me everything was OK still making a noiseSo I will just wait and when something breaks they’ll fix it More

by GEORJON5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
May 05, 2021

Toyota is fine was Stephine jones she had an attitude and was very rudeand ask me if I didn't like it to leave many times More

by THEHAT222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie McNair
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021

Kacie was my service advisor, kept me informed and had the work completed on time. Very efficient. I am a repeat customer and have always been pleased with the work completed. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Toyota of Scranton responded

You loyalty is a compliment to our dealership. Many thanks, Rich. Please know you can request to work with Kacie at your next service visit; and every service visit. Thank you.

May 03, 2021

They took care of me when AC system wasn’t working properly. Made sure everything was working before I picked the truck up. Will be back More

by PETETROSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Toyota of Scranton responded

Thank you for taking the time to let us know about your service visit. We want our guests to receive the best service and we strive to keep your vehicle in the best condition. Take care. Thanks again.

May 03, 2021

Efficient service. Friendly personnel. Convenient. Am a returning customer not much more to say. You should not have a minimum for the words. Good bye. More

by Ebduffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
May 03, 2021 -

Toyota of Scranton responded

ebduffy, thanks so much for letting us know about your experience. We are delighted we earned 5 stars. Thank you! Take care.

May 03, 2021

I lost previous response somehow .. I said employee was great ... very informative .. not pushy .. yet let me know what may be needed by next appt ... csnt remember what else I typed .. but def all good More

by BGOLDOVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
May 10, 2021 -

Toyota of Scranton responded

bgoldovich, thanks for taking the time to send a second review. We are thrilled you enjoyed working with Jason. You do have the ability to request Jason when you make your next service appointment. We look forward to your next visit. Take care.

...
148
...