Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

Sort by
March 28, 2021

Always a great experience with the service department. Still miss the dunkin donuts 🍩. I will return when the next service is due in a few months. More

by michael.p.oneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 29, 2021 -

Toyota of Scranton responded

Michael, we are honored to know you enjoy servicing your vehicle at our dealership. We want you to feel comfortable with your choice and we take pride in knowing you chose to come to our dealership. It is good to know you will return. Take care and we will see you at your next visit.

March 25, 2021

Toyota of Scranton is an excellent dealership they provided me with prompt any outstanding service at my last visit to their facility. The gentleman who helped me has great customer service skills. More

by MICHAELBADYRKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Toyota of Scranton responded

Yes, Alan is terrific. Thank you Michael for your review and 5 star rating. We are thrilled. Take care.

March 24, 2021

My purchase experience with Jordan Prints was excellent. However, after several weeks, I'm still waiting for James Brown to contact me re: detailing my Prius... More

by JERRYBACHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Toyota of Scranton responded

Thank you Jerry, for your 5 star review of your recent purchase experience. We all appreciate it. We apologize for the delay in making an appointment for your Prius. We will be in touch. Take care. Thanks again!

March 23, 2021

Services: Inspection and Tire check I was scheduled to Services: Inspection and Tire check I was scheduled to have an inspection and fix my tires losing pressure. On the day of the inspection I was left More

by EMMAGLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Aimer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Toyota of Scranton responded

Emmaglake, We are sorry to hear you were disappointed at your last service visit, and you had to go to another facility to have the repair completed. Our Vice President of Guest Experience will be in touch to get some more information on your experience. Thank you for letting us know about your experience. Take care.

March 23, 2021

They was nice and presented with me and friendly. They work with me on the deal of my a new Toyota, which I have now. More

by JAROSLAVPJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Mar 24, 2021 -

Toyota of Scranton responded

Enjoy your new Toyota, JAROSLAVPJ, for many years. Welcome to the Toyota of Scranton family. We value your business and look forward to working together for many years. Take care and thanks again.

March 23, 2021

Our organization has been very happy with Toyota of Scranton from the purchase and the wrap put on the vehicle to your courteous service department. More

by KMCDONOUGH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine,Shean
Mar 24, 2021 -

Toyota of Scranton responded

KMCDONOUGH, we are thrilled you are pleased with your vehicle and our service. We are here to assist with your automotive needs and look forward to many years of a working relationship. All the best. Take care.

March 22, 2021

I had a very pleasant buying experience from start to finish. I would highly recommend Jeff to anyone looking to buy/lease from Toyota Scranton! More

by LOSTGIRL6699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski
Mar 22, 2021 -

Toyota of Scranton responded

Thank you Lostgirl6699, for your recommendation and top rating of your recent buying experience. Jeff wants to serve our guests with the best possible experience. Enjoy your new vehicle. Take care.

March 22, 2021

Everything was great but I always like it when you washed the vehicle when done. No big deal but it always looked good when washed. More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 22, 2021 -

Toyota of Scranton responded

Thank you, Ahibian, for your top rating on your recent service visit. We appreciate your feedback. We suspended the car wash due to the pandemic. We did it for the safety of our customers and team members. We hope you understand. Take care.

March 22, 2021

I had a great day having my Toyota Corolla serviced by Toyota of Scranton. The customer service from them is great. It did not take them a lot of time to inspect my car. Highly recommend. More

by AJACOBS801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Toyota of Scranton responded

Thanks for the recommendation and top rating, Ajacobs801, on your recent service visit. It is greatly appreciated. We are delighted you enjoy servicing your Corolla at our dealership.

March 21, 2021

I got screwed last time when you did myTundra? Because when you did my frame some months later I was told that my frame was bad. Don't know what to expect on my Tacoma! More

by FGBREZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Mar 22, 2021 -

Toyota of Scranton responded

FGBREZA, We are sorry to hear you had issues years back with your Tundra. The last thing we want is our customers to feel disappointed when doing business at our dealership. The frame issues are all mandated by Toyota and it is our responsibility to follow all guidelines. Again, we are sorry you feel disappointed and concerned. Thank you for telling us your story.

...
153
...