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2,948 Reviews of Toyota of Scranton - Service Center
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January 06, 2021
Very poor experience with the service department. Very very poor. Screwed up one of the cameras on a windshield install and its been in for a week now. I've been in contact daily and told daily that it wi very poor. Screwed up one of the cameras on a windshield install and its been in for a week now. I've been in contact daily and told daily that it will be done by end of day but then get a call or text at end of day saying it'll be another day. Collision camera and sensor were working perfectly before replacing the defective windshield. I will still give Jax the salesman 5 stars if I could. Hes been very good through this whole ordeal but maybe its time to figure out whats going on with the techs. First it was failure to replace an oil cap (big mistake) Now this....I'd figure if I was to work at Toyota as a Toyota tech I'd probably know how to fix things on said Toyota. More
by EEPROPERTIESNEPA
Verified CustomerEmployees Worked With
Jax
December 28, 2020
I feel like every time we take the car to be serviced there is always over $1,000 worth of additional things that "need" to be done. I did not have it done because I feel like it is overpriced. I use to there is always over $1,000 worth of additional things that "need" to be done. I did not have it done because I feel like it is overpriced. I use to enjoy the service, there use to be good deals, but I don't feel that way anymore More
by toyotahigh1
Employees Worked With
December 24, 2020
The service was awesome customer service was great. I just thought the price was high but other than that it was a great experience. Wish I can have a little bit of a discount just thought the price was high but other than that it was a great experience. Wish I can have a little bit of a discount More
by conrad_castanares
Employees Worked With
Alyssa Esteras
December 21, 2020
Stephanie was great especially since my rental car I arranged a week earlier wasn’t there. She went above and beyond so I wasn’t late for work arranged a week earlier wasn’t there. She went above and beyond so I wasn’t late for work More
by SGRAB49
Employees Worked With
December 16, 2020
Service was excellent as usual. Outstanding in every aspect. Dave was over accommodating in an emergency situation when I really needed it. Because my vehicle had a difficult problem they were kind enou aspect. Dave was over accommodating in an emergency situation when I really needed it. Because my vehicle had a difficult problem they were kind enough to pay for my rental car. These guys go all out all the time. More
by KENG
Employees Worked With
December 16, 2020
Left dealership next day had to pay to get my brakes bled .And I know they never test drove my truck miles in and miles out where the same .And I know they never test drove my truck miles in and miles out where the same More
by CBARTOCCI2848
Employees Worked With
December 15, 2020
As always, excellent service. Employees are so friendly and professional. I appreciated employees following Covid precautions. They all wore masks and had glass on the counters to separate people. This and professional. I appreciated employees following Covid precautions. They all wore masks and had glass on the counters to separate people. This dealership is the only place to go! More
by joansjunk2003
Employees Worked With
December 14, 2020
Service appointment had a quick and easy check in process. Proper precautions were taken, it was a little difficult to hear the service desk staff with the plexiglass divider and external noise, but process. Proper precautions were taken, it was a little difficult to hear the service desk staff with the plexiglass divider and external noise, but it is the nature of the current situation. Services received took less time than I was told which was a nice surprise. Everyone was very kind and understanding. More
by KHIM6636
Employees Worked With
December 13, 2020
What an amazing dealership! Friendly, kind and excellent customer service! They accommodated everything I needed in an SUV from the price and safety features for my first new car! Excellent! customer service! They accommodated everything I needed in an SUV from the price and safety features for my first new car! Excellent! More
by MASUCCI.S
