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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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December 10, 2020

I have worked with Stefan Osecki several times in past four years. He is excellent service advior, I would highly recommend him for anyone who needs body work. More

by SHOLST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Osecki, five star rating
Dec 18, 2020 -

Toyota of Scranton responded

Sholst1, Stefan and the entire Collision Center team, want to make it easy and pain free when your vehicle needs repair. Thank you for acknowledging that fact, and for the perfect, 5 star rating. It is appreciated. Take care. All the best to you.

December 10, 2020

I waited 20+ minutes just to check in. Was told I waited 20+ minutes just to check in. Was told different prices to have a remote car starter installed and I was overcharged for a tire plug. More

by MEGLUP1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Manck
Feb 01, 2021 -

Toyota of Scranton responded

Meglup1121, we do have a new check in process and it does improve daily. Thank you for your update. We hope you had an adjustment on your charges. If you need to speak to someone about that please contact Mary Jo Preno, Vice President of Guest Experience to further discuss. Mary Jo is at the dealership and her direct number is 570.430.1864. Please give her a call. Thank you

December 07, 2020

This was a follow up from service a week before. At that service the muffler was one of several repairs done. I returned because the muffler was still very noisy. They checked it out and said the muffler ha More

by HATTON547
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Toyota of Scranton responded

Hatton547, than you for providing the follow up review on your recent service visit. It is appreciated. We appreciate your servicing the Camry at our dealership. If there is still a noise happening we can help. We know it is frustrating when there you notice something happening immediately following a service visit...our apologies. Please give us a call to make an appointment to check out the noise. Thanks again. Take care.

December 06, 2020

I was happy with my experience. I was impressed with I was happy with my experience. I was impressed with your company having the Rav4 come in for an additional check up to make sure I am happy with t More

by ROKFILE
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Toyota of Scranton responded

ROKFILE, We are thrilled all went well at your service visit. Thank you for the perfect, 5 star review. Be well.

December 06, 2020

Once again, they exceeded my expectations. By far, the best service experience. They are friendly, competent, timely, fair priced, go out of their way to help. More

by JorgeH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
Dec 14, 2020 -

Toyota of Scranton responded

JorgeH, Thank you for your awesome review and 5 star rating. We want to make you feel welcome and comfortable at every visit to our dealership while offering the best in service. Thank you for recognizing all we do to make that happen. All the best to you.

December 06, 2020

I can't say enough about my experience! It was painless and fair! I highly recommend Toyota of Scranton and AJ- you won't be sorry! More

by KNOTAFRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Dec 14, 2020 -

Toyota of Scranton responded

KNOTAFRM, we appreciate your recommendation and 5 star review. Many thanks. We are just delighted to know AJ was so helpful. All the best to you. Enjoy your new vehicle.

December 04, 2020

My visit was painless and pleasant. My dealer was accommodating and was very respectful and knowledgeable. The car buying process took less than two hours. The staff was very kind and not pushy. I’m More

by SHAWINOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Toyota of Scranton responded

SHAWINOFF, enjoy your new vehicle. We appreciate the perfect, 5 star review. Thank you. We are thrilled all went well during your buying experience. See you soon. Take care.

December 04, 2020

Searched my problem and got back to me quickly. Each person I dealt with was professional in manner. I have always been treated with rprofessionalism. More

by ded4356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Alyssa Esteras
Dec 04, 2020 -

Toyota of Scranton responded

ded4356, our mission is to treat our guests as we would want to be treated. Professionalism is not an option, it is what our guests deserve. We respect the fact that you decided to come to our dealership, thank you.

December 02, 2020

Came through in the end! Problem resolved after a second visit. Shuttle service is a valuable and necessary part of my patronage of the service department. More

by ckallingerallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Schultz
Dec 02, 2020 -

Toyota of Scranton responded

ckallingerallen, your honest account of your situation is greatly appreciated. As you know, there are situations that will require a second visit to our service department in order to resolve the issue. Your understanding is greatly appreciated. Thank you.

December 02, 2020

I bought my 2010 and 2017 Prius at Toyota of Scranton and they have taken care of my cars with honest excellent service. The staff is always accommodating and courteous. I will continue to make Toyota of S More

by hgittler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Toyota of Scranton responded

Thank you, hgittler for the great review. We are so happy we are you "go to" place. That is our goal. We strive each and every day to gain our customers trust, respect and business. Your loyalty speaks volumes. Take care.

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