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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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November 25, 2020

Outstanding service department and personnel. Very friendly and accommodating and I'm usually out the door within the time specified by the advisor before they started working on my vehicle. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Rich, we are delighted your service visits are timely and pleasant. That is the goal of our entire Service Team. We do appreciate your review and perfect rating. Take care.

November 24, 2020

When I visited the dealership I had no idea I would end up purchasing a vehicle. The experience with the salesperson and staff was excellent. More

by JBARBOSA321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Nov 30, 2020 -

Toyota of Scranton responded

JBARBOSA321, Great story! We are happy you were able to find a vehicle that suits your needs. We are happy Doug and Jenna provided top notch customer service. Enjoy your new vehicle. Take care.

November 24, 2020

I have never had a problem the service or the service reps. Everyone is very professional and knows just what to do to make your experience better. Thank you service department. More

by KENN18508
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

KENN18508, Thank you for your 5 star rating and great review. Our guests satisfaction is our top priority. We look forward to your next visit. Take care. All the best to you.

November 23, 2020

Great experience hassle free done in a short time . I will continue to purchase from Toyota of Scranton. Always friendly and willing to help out More

by SOKOLOSKI.MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Feliciano
Nov 30, 2020 -

Toyota of Scranton responded

Sokoloski,Mark, thank you for your perfect rating and awesome review. We are happy to know we earned 5 stars. Take care.

November 23, 2020

there was some wax residue or something on my driver side. I had to go to the carwash after my service visit to try and remove it. I'm sure it was a sanitizer or something but my interior driver side ha More

by JPRIBLO
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
November 22, 2020

Excellent service experience. Knowledgeable staff and very friendly. Would reccomend this store to any and all of friends and family. Thank you for being so great More

by KENNETHWALLEY5125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

KENNETHWALLEY5125, thank you for the perfect rating and awesome review. We look forward to your next service visit. Be well and take care.

November 22, 2020

Nice people, nice waiting room, good service. Would come back for service and tell others about the good service. Stephanie cared that all was well with me and the service. More

by Camille
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Camille, we all appreciate the perfect rating and your recommendation. It is good to know you had a very positive service visit. Thank you. Take care.

November 20, 2020

Always a pleasure visiting service dept at Scranton Toyota. Everyone is friendly courteous and professional. Service is prompt and the waiting area is beautiful. Really is such a nice dealership More

by wampac56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe his name was Wayde. I would give him. 5 star
Nov 30, 2020 -

Toyota of Scranton responded

Thank you, wampac56. We are honored to know you value the service we provide. It is our pleasure. Take care.

November 19, 2020

Assistant service mgr. Alan Aimer treated us very well, answered all questions and took all the time we needed. He called us at home with pickup time. More

by BILLANDANN6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Billandann6, thank you for the perfect score and recommendation. It is good to know Alan provided top notch customer care. That is our goal. We want to take care of your vehicle while providing you with the best possible experience. All the best to you.

November 18, 2020

Service rep Jason was very courteous and professional. I was contacted promptly when the work was completed !! I look forward to remaining a Toyota customer More

by jjackjj8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
Nov 19, 2020 -

Toyota of Scranton responded

jjackjj8, we look forward to many years of friendship with you and your family as we address your automotive needs. Thank you for your perfect, 5 star rating. We will pass along your comments to Jason. He is amazing and only wants to address our customers' needs. Be well and stay safe.

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