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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

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March 03, 2021

Great experience. I have been dealing with the staff for several years. No issues with any part of the experience this time. With definitely be returning. More

by HTFF4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Mar 04, 2021 -

Toyota of Scranton responded

HTFF4, your loyalty to our dealership is a compliment to our team. We value your business and look forward to serving you for many years to come. Thank you! Take care.

March 02, 2021

Everything was great. Service, experience and final outcome. The service counter Stephanie Jones was very kind. kkkkkkkkkkkkkkkkkkkkkkkkkk kkkk kkk k k k k k k k More

by jHudak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Toyota of Scranton responded

Many thanks, jHudak, for the review and kind words about Stefanie Jones. Take care.

March 02, 2021

Quick and efficient service. Alyssa was great and provided great feedback on the maintenance of my vehicle. I will definetly come back for service at Toyota of Scranton. More

by rutkowski_chris
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 04, 2021 -

Toyota of Scranton responded

Chris, that you for your feedback and comments regarding your experience. We are thrilled your enjoyed working with Alyssa. See you at your next visit.

March 02, 2021

Tiffany was awesome as usual informed me of specials and kept me informed throughout service appointment. Truck was serviced and just as important was wiped down with disenfectant before returning to me! More

by SHOEWHO@me.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Toyota of Scranton responded

Shoewho, Tiffany works very hard at providing the best guest experience. We are delighted to know all went well. Thank you for the 5 stars. Take care.

February 28, 2021

David was awesome! Took care of everything I needed and went above and beyond on multiple occasions to get everything right. Great customer service and and work More

by SODETTE718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Toyota of Scranton responded

Sodette718, David is awesome! thank you for recognizing his hard work and efforts to provide the best care for our customers. We appreciate the 5 star rating. Take care.

February 27, 2021

I was really impressed with Jason! Kept me well informed on the progress of the repair that was going on with my car. Called when he said he was going to call. Made me feel he was concerned about my invest More

by THEWANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
Mar 04, 2021 -

Toyota of Scranton responded

Thank you, thewans for your 5 star rating and review. Jason is dedicated to providing the best care for our customers. We are just delighted all went well. Take care.

February 26, 2021

It was a good visit. Why in the world would you set a minimum. What is wrong with you people. Alan explained everything very well. More

by mooshy420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Toyota of Scranton responded

mooshy 420, we are happy to know Alan was so helpful. Thank you.

February 26, 2021

Toyota of Scranton has always been great to deal with for sales and service. The sales department and the service department are great and highly recommended. More

by FINALLYSUSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Toyota of Scranton responded

Thank you, Finallysusan, for your review and 5 star rating. We value your friendship. Take care.

February 25, 2021

Professional job Im happy with Scranton Toyota service Professional job Im happy with Scranton Toyota service and will buy my next cart with Scranton Toyota and due to Scranton Toyota Service department. More

by MTNDEW1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 26, 2021 -

Toyota of Scranton responded

Mtndew1960, we are pleased to read your review! Thank you very much for your perfect, 5 star review of your service experience. We look forward to serving you for many years. Take care.

February 24, 2021

Tire rotation and inspection were done , it didn't take as long as they said .They drove me back home and picked me up, This was great. Tiffany Peoples was very helpful. My blue tooth was not eorking and More

by CEE349
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Toyota of Scranton responded

CEE349, sorry to hear your blue tooth is not working. Did you happen to work with Mark Thomas at our dealership? He is the product specialist. Please contact Mary Jo Preno, Vice President of Guest Experience to discuss. You can reach Mary Jo at 570.702.8776. Thank you for the perfect, 5 star review of your recent service visit. We are happy you could get a ride home and back to our dealership. It is a nice amenity. tiffany is an asset to our team. Thank you for acknowledging her efforts. Take care.

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