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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

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February 18, 2021

This Service Center is very clean and the people are wonderful. The only problem is their prices. They are horrible. I paid 1250 dollars for 4 Michilin MXV4 tires and a front end allignment. More

by DUANE757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Toyota of Scranton responded

Duane757, Thank you for your review on your recent service visit, and for acknowledging the cleanliness of the dealership and our staff. We appreciate it. Your comment regarding pricing was noted. Take care.

Feb 20, 2021 -

DUANE757 responded

I just want to say that if your prices were better you would be rated a 5 star. Duane

February 17, 2021

We have purchased 3 vehicles from Toyota’s of Scranton and have nothing but good experiences with the team that works there. They are all helpful and attentive. More

by KARL102577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras, Curt Manck
Feb 17, 2021 -

Toyota of Scranton responded

Karl, thank you for your loyalty to our dealership. It is the highest form of a compliment. We are just delighted you enjoy working with our team. We are here for you! Take care.

February 15, 2021

very prompt service. I was an hour early and they took me in.. Alyssa was polite and courteous. She also made the 6 month appt. I was done is half an hour. Thank you More

by JMESSNER219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 15, 2021 -

Toyota of Scranton responded

Jmessner219, we are thrilled you updated us on your recent visit to our service department. Thanks so much. It is good to know all went well and your service was completed in a timely manner. We look forward to your next visit. Take care, and thanks again.

February 11, 2021

excellent service , as always from start to finish. Alan was polite, courteous and kept me updated the entire time. Follow up call as well . Outstanding More

by BELLACAPALONGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Toyota of Scranton responded

Bellacapalongo, Your service advisor, Alan, wants you to be happy to service your vehicle at our dealership. We are here to serve you. Thank you for letting us know about your experience and for the 5 stars!!! It means so much. Take care.

Feb 12, 2021 -

BELLACAPALONGO responded

Always Great Service at Toyota of Scranton

February 11, 2021

Terrible 2 months after first reporting problem, 3 visits to the dealership to work on the problem, back and forth pick-up and drop offs, last visit left it there overnight left and the problem is s More

by J........
Recommend Dealer
No
Employees Worked With
Kacie Greico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Preno
February 10, 2021

Toyota of Scranton's service department has courteous and conscientious service advisors on staff. I recently had 2 emergency visits, and they were taken care of in a timely manner. A real nice place to d More

by KINGSLEYE1304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen, Ed, Jason, Bria
Feb 10, 2021 -

Toyota of Scranton responded

Kingsleye1304, sorry to hear you had 2 emergency visits to our service department. We hope all is well at this point, and your vehicle is up and running as it should. Thank you for your top rating and lovely compliment on our business. We are here to help. Take care and be safe.

February 10, 2021

Courteous service people.Dent and paint was done Courteous service people. Dent and paint was done correctly. Job was done in a reasonable amount of time. They sent estimate and bill directly to More

by BARBSOYA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
Feb 10, 2021 -

Toyota of Scranton responded

Barbsoya,we are thrilled to know all went well with your visit to our Collision Center. Thank you for letting us know. We all appreciate the 5 star rating. Take care.

February 10, 2021

Very friendly and a great place to go to! Met all my needs on a vehicle I wanted. Great experience all around! Would buy from them again! More

by JERZIGIRL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski
Feb 10, 2021 -

Toyota of Scranton responded

Thanks Jerzigirl26, for the awesome rating and your recommendation. Enjoy your new vehicle. Take care.

February 10, 2021

Very professional and helpful. Worked with my price range and made sure I was satisfied with the vehicle. I would recommend anyone to shop here. More

by HARDINGN2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 10, 2021 -

Toyota of Scranton responded

Hardingn2001, thank you for taking the time to let us know about your buying experience. We are thrilled you were able to find a vehicle that suits your needs. Enjoy. We are also so happy you recommend our dealership. That means so much. Thanks again. Take care.

February 10, 2021

Service was good Very satisfied was done in timely manner they were all friendly to me in the future I will buy another Toyota thank you More

by LISAMICHALIK1612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Toyota of Scranton responded

Thank you, Lisamichalik1612, for taking the time to review your recent service visit. We are so happy all went well. The 5 star rating is greatly appreciated. Take care.

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