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2,947 Reviews of Toyota of Scranton - Service Center
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November 07, 2020
We brought in our Rav 2019 for a maintenance check, oil change, and whoever changed the oil forgot to tighten the plug and oil was leaking all over the oil pan and finally onto our driveway. Which was a v change, and whoever changed the oil forgot to tighten the plug and oil was leaking all over the oil pan and finally onto our driveway. Which was a very stupid mistake. I would think that tightening the plug was step 1 after taking out the old oil. This could have cost us to lose our engine. We are very disappointed with the maintenance department and will likely think twice about bringing in our Rav for any future maintenance appointments. More
by LEX.55
Verified CustomerEmployees Worked With
Wade Weisleder
November 06, 2020
Not this time the man Alan there I left 10 phone calls text messages and he never returned her calls I was the first time this is my sixth Bill Colbert and we should talk to that boy text messages and he never returned her calls I was the first time this is my sixth Bill Colbert and we should talk to that boy More
by greenmtnjim
Employees Worked With
November 05, 2020
Our remedy to our problem was fixed quickly. Alan Aaimer was very friendly & followed thru until our total resolution. The restaurant @ the dealership has delicious food. was very friendly & followed thru until our total resolution. The restaurant @ the dealership has delicious food. More
by BET136
Employees Worked With
November 05, 2020
It is the dealership I use all the time when I need my vehicle serviced. I have never been disappointed in their service, promptness, friendliness and professionalism. vehicle serviced. I have never been disappointed in their service, promptness, friendliness and professionalism. More
by litchpal
Employees Worked With
Wayde Weisleder
November 04, 2020
Everyone is so friendly and helpful. Drop off was easy and convenient, the wait time was quick and the waiting area was comfortable and pleasing. and convenient, the wait time was quick and the waiting area was comfortable and pleasing. More
by BAPLACE71
Employees Worked With
November 04, 2020
Very polite atmosphere facility. This is my 2nd visit and the staff are very friendly and professional. Staff are very helpful and they will take the time to answer any questions that is concern to the custo the staff are very friendly and professional. Staff are very helpful and they will take the time to answer any questions that is concern to the customer.....BIG PLUS 👍🏻 More
by MetalGear570
November 03, 2020
Everything worked out perfectly. The replacement fuel pumps took a lot less time than the we were told . Grateful for that. Thank you very much! pumps took a lot less time than the we were told . Grateful for that. Thank you very much! More
by JDERMONT
Employees Worked With
Other Employees :
Alyssa Esteras, Edward Rewt , Steve Feliciano, Travis Langlois, Curt Manck
November 03, 2020
Not to good 47$ for a key that just open the door. And I never asked for it they just added it on my bill. And 800$ for caliber replacement is just ridiculous never asked for it they just added it on my bill. And 800$ for caliber replacement is just ridiculous More
by mikeirvings28
October 30, 2020
Great service as always. Every one was friendly. One comment- when a customer is sitting in the waiting area more than 6 ft from anyone they should be allowed to pull their mask down so they can breathe comment- when a customer is sitting in the waiting area more than 6 ft from anyone they should be allowed to pull their mask down so they can breathe easier More
by eab072116
Employees Worked With
Wayde Weisleder
October 30, 2020
My husband and I felt very pressured by the My husband and I felt very pressured by the salesman. The explanation of features was very rushed. Our PA E-Z pass was left in our car and when My husband and I felt very pressured by the salesman. The explanation of features was very rushed. Our PA E-Z pass was left in our car and when we contacted the dealership they could not find it. The salesman offered $10.00 for the replacement cost. We did not receive this. When we went for out 30 day service checkup, he pulled a $10 bill from his wallet. We declined the gesture. We had already replace it which cost $35.00. When we had the 30 day service checkup the car was returned to us with great stains all over it. The only good thing I have to say is that Mark Thomas was friendly and efficient More
by KUTISH3216
Employees Worked With
