Toyota of Scranton - Service Center

Toyota of Scranton salesperson Doug is always polite and responsive to your needs it is truly easy to purchase a vehicle from them. The process is smooth and they make sure you understand everything and ar responsive to your needs it is truly easy to purchase a vehicle from them. The process is smooth and they make sure you understand everything and are comfortable More

A very good experience once they were able to get the part in that was needed. Everyone was very courteous and the work was done in a timely fashion. part in that was needed. Everyone was very courteous and the work was done in a timely fashion. More

Being a service technician for 43 years (Pontiac, Buick and Lexus) now retired , your dealership runs smoothly and the staff is very courteous and professional . and Lexus) now retired , your dealership runs smoothly and the staff is very courteous and professional . More

Excellent service and staff. Work was done in an accurate and timely manner. The car was returned to me in great shape. I love my Toyota! accurate and timely manner. The car was returned to me in great shape. I love my Toyota! More

They r very unprepared and their is no attention to the small details. They just want to get u in a vehicle and out the door. Had questions about accessories for my truck but the person in charge of that w small details. They just want to get u in a vehicle and out the door. Had questions about accessories for my truck but the person in charge of that was very unhelpful. Told me there is the parts wall go for it. He could not give me any info or literature on anything. Not sure if I would spend any money there in the future. More

We are missing a key to the 2019 Highlander that was serviced there on 1/6/21. There is a silver cross at the end of the chain. My phone is 5703514643 serviced there on 1/6/21. There is a silver cross at the end of the chain. My phone is 5703514643 More

Very courteous, safe and convenience. I personally loves the service provided to my truck. I feel great driving a reliable safe vehicle. Please keep up the good work!! the service provided to my truck. I feel great driving a reliable safe vehicle. Please keep up the good work!! More

This is the fourth Prius I have purchased but this is the first bad experience I have had with a Toyota dealership. I bought the car online without seeing it since we live 2.75 hours from the dealership. Bec first bad experience I have had with a Toyota dealership. I bought the car online without seeing it since we live 2.75 hours from the dealership. Because it was advertised as certified pre-owned, I expected it to be thoroughly cleaned and in full working order. As we were leaving the dealership, they told us they didn't have a second set of keys so they would mail them to us. Since then, we discovered signs the car was not professionally detailed. For example, the door & hatchback jams are filthy and whatever was used to cover an odor wore off rather quickly. To resolve these issues, they wanted me to take a day off, drive to Scranton, wait around until the work is done, and then drive home. The drive alone would take 5.5 hours so I'd expect around at least a 7 hour day to resolve issues not caused by me. I suggested they hire someone locally like the dealership closest to me, but they said it would cost them too much money. I also suggested that they have someone pick up the car from my house but they said it wasn't safe and they didn't want to be liable. Also, after the first rain, we discovered the intermittent wipers do not work. They have not responded to my emails regarding if it's covered under warranty and, if so, could it be fixed at any dealership. More

Excellent customer service and very friendly!! Alyssa was right on with the price and my truck was done much sooner then expected!! They even installed my lift kit that i brought in! was right on with the price and my truck was done much sooner then expected!! They even installed my lift kit that i brought in! More