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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,013 Reviews

3,013 Reviews of Toyota of Scranton - Service Center

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December 01, 2019

Simply Awesome! Easy in easy out. Staff is friendly and knowledgeable. Customer service is simply awesome! Highly recommend this place for sales and service. Always b More

by Steve B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton
Dec 02, 2019 -

Toyota of Scranton responded

Steve, thank you for the 5 star, perfect review. We are thrilled you are so happy with our dealership, and look forward to seeing you soon. Take care.

December 01, 2019

Great dealership I really am a fan on Toyota of Scranton. Every service visit, our awesome sales person Doug always makes it a point to come sit and say hi. He’s alw More

by mcginnism
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Toyota of Scranton responded

Doug is the best! He is all about his customers' receiving the best service. Also, thank you for the feedback on Stephanie. We are thrilled you feel comfortable at the dealership and look forward to your next visit. Thanks again.

November 29, 2019

Dissapointed Toyota Care service @ 13,000 miles. Specifically requested syn. oil & filter change along with state inspection & emissions, tire rotation. Returned h More

by KOVEY
Recommend Dealer
No
Employees Worked With
James Boardwine
Nov 30, 2019 -

Toyota of Scranton responded

Kovey, our sincerest apologies on your recent disappointing experience at our dealership. If you would, please contact our Vice President of Guest Experience, Mary Jo Preno, to further discuss your review. You can reach Mary Jo at 570.702.8776 or email mjpreno@tsofs.com. Thank you.

November 28, 2019

Excellent overall Very friendly and polite. Couldn’t do enough for us. Service outstanding. Waiting area very nice and the deli had good food at reasonable prices. More

by jpetet7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2019 -

Toyota of Scranton responded

It sounds as though you had an outstanding experience! Thanks for the perfect, 5 star review. We look forward to your next visit. Take care.

November 27, 2019

Oil change and new tires mounted and balanced. Great service, it was busy but they offered a shuttle. We were there long enough for my wife to fall in love with the RAV4. We came back with her car More

by TSCHWARTZ77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forget the names in service but they were great!, Jenna Sledzinski
Nov 27, 2019 -

Toyota of Scranton responded

Congratulations on your new RAV4. Great story...thanks for sharing with us. We are thrilled you had an outstanding experience. All the best.

November 26, 2019

Best service center! I’ve been dealing with Toyota of Scranton over 19 years and have never had a bad experience. The service department is fantastic - knowledgeable, frie More

by DONNA.TOMASETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I dealt with
Nov 27, 2019 -

Toyota of Scranton responded

Thanks for being such a loyal customer, Donna. We are so grateful for your business and kind words.

November 26, 2019

Great service Nice job, Stephanie was good about keeping me updated on the progress of the service visit. Very helpful, and friendly. They took my car in on short n More

by fmailey10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Toyota of Scranton responded

We are thrilled you had an outstanding service experience. Thank you for the perfect, 5 star review. Take care.

November 24, 2019

Tire repair Had a slow leaking tire with a screw in it. Took it in to have it repaired with no appt. Back on the road again in an hour and they took care of the More

by RSTUART56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Toyota of Scranton responded

We really appreciate the great review and 5 star- rating!

November 24, 2019

Not our appointment!! Stop sending stuff to us!! Stop texting us. Your automated system is becoming a ROYAL nuisance. We were not in for service recently. Do not own an FJ More

by musicbomp
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Toyota of Scranton responded

Hello, please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776 at a time that works best for you so we can take you off our contact list. Thank you.

November 24, 2019

Service Tiffany has such a great personality , is always so helpful , keeps me updated and always goes above and beyond. She does such a great job at what she More

by X3BRITTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Toyota of Scranton responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating!

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