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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews

2,951 Reviews of Toyota of Scranton - Service Center

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October 03, 2019

I Love Toyota of Scranton!!! My service rep Jason Parm was very nice, and kept me informed on the progress of my vehicle. The pricing was just right, and I will be returning for f More

by CBACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Parm
Oct 03, 2019 -

Toyota of Scranton responded

We appreciate this great feedback about Jason and 5 star- rating!

October 03, 2019

Pleasant service VIsit Scranton toyota service employees were all extremely courteous & professional. My vehicle was serviced as requested and returned clean as it was wash More

by BCECCACCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Oct 07, 2019 -

Toyota of Scranton responded

Thank you so much for taking the time to share about your experience at our dealership!

October 03, 2019

Routine Service Fast and helpful on our new RAV4. Just a short wait and I was back on my way. Was fast and friendly. Thank you for the great experience. More

by timberwolf204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogari
Oct 07, 2019 -

Toyota of Scranton responded

Thank you so much for sharing about your experience with us!

October 03, 2019

10,000 miles service. I was satisfied when coming to the dealer for services. The staff was helpful and courteous to me. I would recommend others to this dealership. I will More

by VINSIXIENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louie Vitorio
Oct 07, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

October 03, 2019

15000 mile service The staff was very friendly from start to finish. I was kept apprised as to how the appointment was going and was notified immediately when my Tacoma More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace, Kevin Brzegowski
Oct 07, 2019 -

Toyota of Scranton responded

Thank you so much for sharing about your experience with us, Carol!

October 03, 2019

Collision repair Too long of a story to tell. My car was returned to me damaged. Also when I spoke to staff and brought my car back, I was treated like a liar. They ga More

by CHELSEY.LOVETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen
Oct 07, 2019 -

Toyota of Scranton responded

Hi Chelsey, we regret to hear this feedback and would like the opportunity to talk more about your situation with you over the phone. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776 at a time that works best for you. Thank you.

October 03, 2019

Great experience Could not have asked for a better experIence. Very happy with the Toyota service department. Great job! thank you again for all of your help! More

by ETHANBOBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Grieco
Oct 07, 2019 -

Toyota of Scranton responded

Thank you so much for sharing about your experience with us, Ethan!

October 03, 2019

Fast, courteous and reliable service Fast reliable service -- Vehicle was taken in for service immediately upon arrival and as scheduled. Service rep. was professional and courteous. Al More

by rojoe03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gardner
Oct 07, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

October 03, 2019

top notch Very friendly and informative on the status of your vehicles overall mechanical condition. It took very little time to change oil and insect my vehi More

by WTIGERAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember.
Oct 07, 2019 -

Toyota of Scranton responded

We are so happy to hear about your experience at our dealership!

September 25, 2019

2 New Cars Are Better Than 1 We have been primarily a 1 car family other than our company truck. That doesn't bode well having an 11yr old daughter and a busy 18yr old son. We h More

by GHALLOCK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Ron Pritchyk
Sep 25, 2019 -

Toyota of Scranton responded

We appreciate you sharing about your loyalty to our dealership! Thank you for the fantastic feedback and 5-star rating!! We look forward to seeing you back at our dealership in the future!

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