Toyota of Scranton - Service Center

Fast Friendly Quality service Always pleasant to deal with, Nice atmosphere and the care and quality of customer service is second to none. Will continue to have them service my Ta Always pleasant to deal with, Nice atmosphere and the care and quality of customer service is second to none. Will continue to have them service my Tacoma and any other vehicle i may have in the future. Thanks Toyota of Scranton... More

Excellent customer service. Always easy to schedule a routine maintenance appointment, very flexible and accommodating. Stephanie in customer service was very friendly and helpf Always easy to schedule a routine maintenance appointment, very flexible and accommodating. Stephanie in customer service was very friendly and helpful. She actually told us about extending our warranty for our RAV4. Although we didn’t do it the day of service we plan on doing it in the near future. More

Car repair service I went to the dealership for an oil change and tires. While there I found out I needed a wheel alignment and new brakes and rotors for the front and r I went to the dealership for an oil change and tires. While there I found out I needed a wheel alignment and new brakes and rotors for the front and rear. I wasn't expecting expecting that much to be needed. The service department kept me informed of the cost and tim to he repairs would be completed. More

Excellent Service Service Rep was courteous, explained everything thoroughly and was knowledgeable about what service should be done on my Highlander. Service was done Service Rep was courteous, explained everything thoroughly and was knowledgeable about what service should be done on my Highlander. Service was done faster than I thought it would be. No problems with service that was done. More

Service Car was taken care of in a professional manner. Received phone call when car was ready. received email reminders when service was due. Will come bac Car was taken care of in a professional manner. Received phone call when car was ready. received email reminders when service was due. Will come back for next service. More

Frame replacement It is my opinion everything went well. The staff was very knowledgeable about what needed to be done and the length of time it may take. They ensured It is my opinion everything went well. The staff was very knowledgeable about what needed to be done and the length of time it may take. They ensured I had a “loaner” as close to my truck while they went through the process. As a comparison, I drive a 02 Toyota Tundra SR5, the “loaner” I received was an 18 Toyota Tacoma SR5. The only difference was mine was a V8 and the “loaner” was a V6. There were only to restrictions on the truck while I had it, no off roading and no towing, both understandable. I was able to purchase and provide my own parts to help minimize the costs. I was give the part numbers and was able to compare them at a local dealer. Since the inspection was up at the end of the month, this was done for me as well, however, no call to confirm I wanted it done. I actually just had it to a local garage who was awaiting the repair to pass it. No big deal. There is one area of opportunity I would suggest, although it being a small one. When I received my truck back it had gone through the wash, however, the interior was not wiped down. There was some sort of the center consul to the point where I needed to wipe it down. Overall a very good experience, enough to the point where when it comes time to replace the truck, your lot will definitely be a place to visit. Should you have any questions, please feel free to reach out to me. Thank you, Ryan FinA More

State Inspection Dan went out of his way to help me with other problems. I had a problem with my back seat and he took care of it. I will call Dan the next time my c Dan went out of his way to help me with other problems. I had a problem with my back seat and he took care of it. I will call Dan the next time my car needs service. I will recommend Dan to others. Thanks Dan, good job. More

Great service and outstanding team of people . Excellent team respectful of our time, solved all of our problems and kept us informed of every step of the process. . Excellent team respectful of our time, solved all of our problems and kept us informed of every step of the process. More

Service Very friendly and good communication. The team does a good job letting me know the status of my vehicle in service. The one improvement in the waitin Very friendly and good communication. The team does a good job letting me know the status of my vehicle in service. The one improvement in the waiting area could be giving customers the WiFi password. More

BONUS The scheduled repair was done on time and at a fair price. One item that was not on tap for that morning was discovered and promptly adjusted. Cost e The scheduled repair was done on time and at a fair price. One item that was not on tap for that morning was discovered and promptly adjusted. Cost estimates for the more serious problems were complete and done in detail. More