Toyota of Scranton - Service Center

Used to be good I have been a loyal customer of Toyota for years. In the past 5 years I've purchased a 2014 highlander, a 2014 Ford f150 supercars EcoBoost, and jus I have been a loyal customer of Toyota for years. In the past 5 years I've purchased a 2014 highlander, a 2014 Ford f150 supercars EcoBoost, and just recently a 2015 jeep wrangler. I've referred 4 people, 2 of which paid cash for a Corolla and aTacoma. Toyota of scranton was absolutely great with the first 2 but the third has been different from day one. when I purchased the jeep I was told it came with a hard top, but the manager said it must be in the back and I'de be contacted to pick it up. the next day when I didn't hear from them I called and they said they made a mistake and shouldn't have been told it came with one. that's a 2 thousand dollar mistake I just ate because all my previous experiences have been so good. I bought a warranty with my jeep for an additional 3k. the manager told me the warranty was so good that if I got a flat tire it was covered. 2 weeks ago my jeep started experiencing a death wobble when hitting potholes. they told me to have it there 730am the day after Easter. that Monday we called a few times for updates since I needed the jeep back for work Tuesday and every time was told. "they are still working on it". finally at 530 when my wife called again she was told "the guy that works on jeeps isn't here today so no one looked at it". I let that slide and the next day they finally called and said we looked it over and there is nothing wrong with it . there obviously was and these people didn't want to be bothered. I took it to kost, and they found the problem to be the steering stabilizer within 20 minutes. the jeep has been fine since. due to their laziness and lying, I won't be doing business there anymore. More

Not happy with scheduling & confused on coverage plan a bit disappointed waiting in line to drop off vehicle at 9 am....is it common practice to tell everybody to bring their vehicles in at 9am??? What a bit disappointed waiting in line to drop off vehicle at 9 am....is it common practice to tell everybody to bring their vehicles in at 9am??? What is the use of even scheduling an appointment??? Also, i’m now confused at the extra warranties i purchased with my certified 2017 tundra because i wanted to get a windshield chip repaired. Toyota of Scranton didnt have their contact available, so i tried getting it done elsewhere. I had many problems with the Protectus plan & left several messages with Toyota of Scranton financial & service and got nothing but answering machines and not 1 call back—-note: i fixed the chip myself instead of dealing with the headaches. Also, car wash wasnt done (probably because i had stuff in bed) & next service sticker not placed on windshield More

Received professional service My car was taken in at the scheduled appointment time. Tiffany ensured that my service was completed in a timely manner. She kept me informed of the My car was taken in at the scheduled appointment time. Tiffany ensured that my service was completed in a timely manner. She kept me informed of the process of the service throughout my wait period. More

my experience Stephanie was great to deal with, she explained what needed to happen to correct the problem. the work was completed with in 2 hours. thanks Stephanie was great to deal with, she explained what needed to happen to correct the problem. the work was completed with in 2 hours. thanks More

Solid if not exemplary customer service I had a very positive experience with all of the staff, but Tiffany made my experience special. She was personable and knowledgeable. I hope she is wo I had a very positive experience with all of the staff, but Tiffany made my experience special. She was personable and knowledgeable. I hope she is working the next time I schedule service. More

Quick service Went in for RAV4 servicing and was pleasantly surprised there was a shuttle to drop me of at work. My car was ready on time and I also got a return s Went in for RAV4 servicing and was pleasantly surprised there was a shuttle to drop me of at work. My car was ready on time and I also got a return shuttle to pick up my car. Excellent service More

Good service Kevin always does a fantastic job. I never have to worry when he checks over the car. Always suggests things, but never so pushy I don’t want to go ba Kevin always does a fantastic job. I never have to worry when he checks over the car. Always suggests things, but never so pushy I don’t want to go back. thank for all you do Kevin! More

Service Fantastic service, great people, always willing to accommodate!!!People skills are excellent!!!!would recommend this dealership to everyone in the Luz Fantastic service, great people, always willing to accommodate!!!People skills are excellent!!!!would recommend this dealership to everyone in the Luzerne county.....wonderful experience ....it’s worth the travel time! More

45,000 mile service and extra! Tiffany Peoples helped me out greatly. My Tundra went in for 45,000 mile service and they did what was needed free of charge. Plus she arranged to h Tiffany Peoples helped me out greatly. My Tundra went in for 45,000 mile service and they did what was needed free of charge. Plus she arranged to have the technician install my custom taillights after I blew a circuit. Tiffany always gets things done in a timely and cost-effective manner! More

State inspection and 10000 mile service The staff was pleasant, helpful and the service completed quickly! The waiting area was clean and comfortable. This made waiting for my vehicle to be The staff was pleasant, helpful and the service completed quickly! The waiting area was clean and comfortable. This made waiting for my vehicle to be done go by fast! More