Toyota of Scranton - Service Center

Friendly staff The friendly staff at Toyota made my visit much more enjoyable than I thought it would be. They kept me up to date on the progress on my visit. The friendly staff at Toyota made my visit much more enjoyable than I thought it would be. They kept me up to date on the progress on my visit. More

IT EXCEEDED MY EXPECTATIONS I had a appointment to have my Dodge pickup done at scranton Dodge at 1:30. I arrived about 1:15, checked in and sat down. My truck was parked outside I had a appointment to have my Dodge pickup done at scranton Dodge at 1:30. I arrived about 1:15, checked in and sat down. My truck was parked outside of the door, in my line of sight. At 2:15, it was not moved and I asked why? my appointment was for 45 minutes ago. I was told I am next, but it might take a while, I said give me my keys and went home. My wife told me to call Toyota, to see when they could do it, when I called, the woman asked me if I wanted it done today. I said yes, When ? She said bring it over. I was told to bring it into the garage as soon as I got there and Stephanie Jones took care of me. She said it probably will take about 1 hour, I will tell you when it is done. About 3:45 she came out and told me it is done. Now how can anyone ask for better service! You people are the best, my hat is off to the treatment that I received from Stephanie. GREAT JOB STEPHANIE, I THANK YOU !! More

Awesome service Everyone was exceptionally helpful and friendly. Service work done to my vehicle was completed in no time. I had offered this time to leave my vehic Everyone was exceptionally helpful and friendly. Service work done to my vehicle was completed in no time. I had offered this time to leave my vehicle, do some shopping and lunch, and when I received the call that my vehicle was finished, I said I was not ready to pick it up and wondered if that was a problem. The service rep told me no problem, there were there until 6PM, so whenever it was convenient for me would be fine. Upon arrival an hour or so later, my vehicle was inside the service garage, all cleaned and shined and ready for me! More

Very efficient My service associate, Tiffany was able to bring up the history on my Highlander and knew exactly what had to be done. She was very knowledgeable and t My service associate, Tiffany was able to bring up the history on my Highlander and knew exactly what had to be done. She was very knowledgeable and the work was completed before the estimated time that was promised. More

Nice friendly staff Quick and efficient service. Although a great job. We went for our first 30 day visit and they explained their procedures in detail. Will use them ag Quick and efficient service. Although a great job. We went for our first 30 day visit and they explained their procedures in detail. Will use them again. More

Overall good experience Waited for 75 minutes. Saw the car just sitting for at least 20 minutes and no one was working on it. Just felt it was unnecessary to be this long. G Waited for 75 minutes. Saw the car just sitting for at least 20 minutes and no one was working on it. Just felt it was unnecessary to be this long. Good service otherwise. More

Great Dealership Generally I have a very good feeling when I have my car serviced. They always take care of everything and if needed they point out things I would not Generally I have a very good feeling when I have my car serviced. They always take care of everything and if needed they point out things I would not have known. More

Long term customer, terrible experience recently I brought my RAV4 to get my winter tires off and my all season tires put on. Toyota is more expensive than most places in this area but I trusted the I brought my RAV4 to get my winter tires off and my all season tires put on. Toyota is more expensive than most places in this area but I trusted their service as I have been a toyota customer for many years. My all season tires had been driven on for less than 10k miles without any problems ever. As I was pulling out of the dealership, my tire pressure light was on. I figured there was just a glitch since they were just changed. I got home and my tire was completely flat. My front drivers side had a pressure of 3. I filled it up and an hour later flat again. I brought my car back to toyota and they related to me that where the rip is must be a defect in the tire because it is in a spot that could not be damaged by hitting a pothole or curb. I've had these tires for 1 year and all the sudden there is a defect that happens to appear right after they change them? Then they were supposed to order a new tire for me as they did not have my tire in stock. 1 week later I call and the tire order was never put in. I am very disappointed with my service. After this tire situation is resolved, I will be bringing my service elsewhere. I have spent a lot of time and money on this issue which toyota employees are denying any responsibility for. More

Repair The molding on the side of the car had to be attached on my 2014 mini Cooper that I purchased two weeks ago. The two people that helped me were very The molding on the side of the car had to be attached on my 2014 mini Cooper that I purchased two weeks ago. The two people that helped me were very helpful and courteous. More

Great service. Personnal very friendly and professional Vehicle was done and quickly . excellent job. I was really impressed with the way the service department is set up. It a very clean and well equipt s Vehicle was done and quickly . excellent job. I was really impressed with the way the service department is set up. It a very clean and well equipt shop More