Toyota of Scranton - Service Center

Toyota of Scranton responded

CECILROWE, Thank you for taking the time to share your experience with us! We are thrilled to hear that Daniel S provided you with extraordinary service and that you had a positive interaction with him. Delivering excellent customer service is our top priority, and we're delighted to know that he made your visit a pleasure. Your satisfaction is our ultimate goal, and it's feedback like yours that motivates us to continually provide the best service possible. If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out. We are here to ensure your automotive needs are met. Thank you for choosing Toyota of Scranton, and we look forward to serving you again. Have a wonderful day! Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

bt678432, Thank you for your continued loyalty and for sharing your positive experience with Toyota of Scranton! We're delighted to hear that you always have a great experience with us, especially in our service department. Our team takes pride in providing friendly and informative service to our valued customers. Your kind words are truly appreciated, and we'll be sure to pass on your compliments to your dedicated associate. If there's anything more we can do to enhance your experience or if you have any questions or concerns in the future, please don't hesitate to reach out. We look forward to serving you and your vehicle again soon! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

RJMJ_1, Thank you for taking the time to share your feedback about your recent visit to Toyota of Scranton. We're delighted to hear that you were greeted promptly and courteously and that you found our facility to be immaculate and well-maintained. Your compliments about our knowledgeable staff are greatly appreciated. We understand that the tire rotation took longer than expected, and we apologize for any inconvenience this may have caused. We'll certainly review our processes to ensure we can improve the wait times while maintaining our high service standards. Your feedback is valuable to us, and we aim to make every service visit more efficient and enjoyable. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. If you have any more suggestions or need further assistance, please feel free to reach out. Your satisfaction is important to us. Sincerely, The Service Team Toyota of Scranton

Toyota of Scranton responded

CHICAGOBEARS3485, We appreciate your wonderful feedback about Stephanie and our service department at Toyota of Scranton! It's fantastic to hear that Stephanie provided you with courteous service and valuable advice. Going above and beyond is what we strive for, and we're glad she delivered that experience for you. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

PMEDIC673, Thank you so much for your kind words and continued trust in Toyota of Scranton! We're thrilled to hear that our staff's knowledge and service have left a positive impression on you. We look forward to serving you and your cars in the future. If you ever need anything, please don't hesitate to reach out. Your satisfaction is our priority Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JIMBAM22, We greatly appreciate your valuable feedback regarding your experience at Toyota of Scranton. We're delighted to hear that our sales and service staff left a positive impression on you with their friendliness and knowledge. Your kind words motivate us to maintain our high standards of customer service. However, we understand your concerns about the length of wait during service visits. Your time is important to us, and we apologize for any inconvenience you've faced. We're actively working on improving our service efficiency to minimize waiting times without compromising the quality of our work. Please know that your feedback is taken seriously, and we're committed to enhancing your future visits. If you have any specific suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. Your input is essential in helping us provide the best possible service to all our valued customers. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MADAFELLA02, We're delighted to hear about your exceptional experience at Toyota of Scranton! Thank you for taking the time to share your positive feedback with us. Our team works tirelessly to ensure that each customer's journey is nothing short of amazing, from the sales process to the paperwork. We're thrilled that you found our sales personnel to be awesome and that the paperwork process was smooth and hassle-free for you. Providing an enjoyable and seamless experience is what we strive for, and your review reaffirms our commitment to delivering top-notch service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future and maintaining the standard of excellence you've come to expect from us. Thanks again for choosing Toyota of Scranton! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

tommoz, Thank you for taking the time to share your feedback with us. We truly value your perspective and are grateful for the opportunity to improve. We apologize for any inconvenience you experienced in your recent interaction with our sales department. We're glad to hear that you had a positive experience at our service center. Our team strives to provide top-notch service to all our customers, and we're committed to ensuring that your future visits continue to meet your expectations. We understand your frustration regarding the lack of communication from Jerry Coles. We apologize for any miscommunication or delay in getting back to you. Your time is valuable, and we deeply regret the missed opportunity to serve you. While you've chosen a luxury Volvo this time, we hope you might consider Toyota of Scranton for your future automotive needs. We're continuously working to enhance our sales processes and customer interactions, and your feedback serves as an important reminder of the areas we need to improve. Thank you again for your feedback, and we wish you many enjoyable miles in your new Volvo. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TNRCLEANING, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great interaction with our team at Toyota of Scranton. At Toyota of Scranton, we're committed to delivering on our promises and providing excellent service to our valued customers. We're glad to know that our efforts have resonated with you and that you found our salespeople to be helpful and attentive during your visit. Your kind words mean a lot to us and serve as a motivation to continue delivering top-notch service. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your experience with us remains exceptional. Thank you again for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JLOOMIS0, Thank you for taking the time to share your positive experience with us! We're absolutely thrilled to hear that you love Toyota of Scranton and had a great interaction with our team members, Alan, Gatto, and Boynton. Your recommendation means the world to us, and we truly appreciate your kind words. Alan, Gatto, and Boynton are dedicated to providing exceptional service, and we're glad to know that their efforts have resonated with you. We'll make sure to pass along your appreciation to them. If you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We're here to help and ensure that your experiences with Toyota of Scranton continue to be outstanding. Thank you again for choosing us and for your ongoing support. We look forward to serving you again in the future! Best regards, Mary Jo Preno Toyota of Scranton