Toyota of Scranton - Service Center

Toyota of Scranton responded

CKURPIS51, Thank you for taking the time to leave us a review! We're thrilled to hear about your positive experience at Toyota of Scranton. Our team works hard to ensure that every visit is efficient and enjoyable, and we're delighted that your recent visit was no exception. It's wonderful to know that Hailee, your service advisor, provided you with attentive and professional assistance. We'll be sure to pass along your kind words to her as recognition for her exceptional service. Your satisfaction is our priority, and we're grateful for your feedback. Should you ever need anything else or have any further questions, please don't hesitate to reach out to us. We look forward to assisting you in the future and providing you with the same level of service that you've come to expect from Toyota of Scranton. Safe travels, and thank you for choosing us for your automotive needs! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We're delighted to hear that you found our location convenient for dropping off your vehicle at Toyota of Scranton. Our goal is to provide a seamless and hassle-free experience for our customers, and we're glad you took advantage of our shuttle service and refreshments while waiting. We're committed to making your visit as comfortable as possible, and we appreciate your feedback. If you have any further suggestions or comments, please don't hesitate to let us know. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear M_BAD99, Thank you for sharing your feedback regarding your recent experience at Toyota of Scranton. We genuinely appreciate your input as it helps us improve and provide an even better experience for our valued customers. We apologize for any inconvenience you encountered with the detailing of your vehicle. We take your concerns seriously and will address them with our detailing team to ensure that our high standards are consistently met. Your comments about the dust on the dash and screen area are duly noted, and we'll take steps to prevent similar issues in the future. Regarding the new car smell, we understand how important that initial experience is for our customers. While it can be challenging to replicate the exact new car scent, we will explore ways to enhance the interior ambiance during our detailing process to provide a more satisfying atmosphere. Your satisfaction is our top priority, and we are committed to making the necessary improvements based on your valuable feedback. If there's anything else you'd like to share or discuss, please don't hesitate to get in touch with us directly. We're here to ensure your next visit exceeds your expectations. Thank you for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

amoej57, Thank you for taking the time to share your positive experience with Brian and your new Corolla Cross at Toyota of Scranton! We're delighted to hear that Brian provided you with excellent service during your car purchase. It's wonderful to know that you're loving your Corolla Cross – it's a fantastic choice! We're thrilled that you're enjoying your new vehicle and that it's meeting your expectations. If you ever need anything in the future or have any questions about your Corolla Cross, please don't hesitate to reach out to us. We're here to assist you every step of the way. Once again, thank you for choosing Toyota of Scranton. We're honored to have you as part of our automotive family. Safe and happy travels in your Corolla Cross! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MBBW1, We truly appreciate your kind words and continued loyalty to Toyota of Scranton! Thank you for taking the time to share your wonderful experience with us. It's fantastic to hear that our professional and courteous staff has consistently provided you with exceptional service. We're thrilled that our team has been able to accommodate your preferred appointment times, making your visits convenient and efficient. Maintaining a clean and welcoming facility is of the utmost importance to us, and we're delighted that our efforts have not gone unnoticed. Creating a comfortable atmosphere for our customers is a top priority. We're especially grateful for your continued trust in us, having purchased four new vehicles from our dealership. Your continued patronage speaks volumes, and we're pleased to have been a part of your automotive journey without any hiccups. Once again, thank you for your glowing review. We look forward to serving you with the same level of excellence and dedication for years to come. If there's ever anything you need or any questions you have, please don't hesitate to reach out. Warm regardS, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MUJIVAIL, Thank you for sharing your feedback regarding your recent experience at Toyota of Scranton. We appreciate your honest review as it helps us identify areas where we can improve our services. While we're glad to hear that your experience was pleasant overall, we're sorry for the oversight in fulfilling your oil change request and the lack of communication regarding the dents on your newly purchased vehicle. Please know that we take these matters seriously, and we would like to make things right. In order to provide a timely resolution, we kindly request your name and contact information, so we can personally reach out to you. Alternatively, you can reach us directly at 570.702.8776 or MJPRENO@TSOFS.COM, and we will do our best to assist you promptly. Regarding the oil change, we apologize for the oversight in not addressing your request. We understand the importance of proper vehicle maintenance, and we're committed to ensuring that all service requests are promptly attended to. As for the minor dents on your newly purchased vehicle, we apologize for the delay in communication from your salesperson. We'll take immediate steps to contact you and discuss the options available for addressing the dents to your satisfaction. Your feedback is crucial to us, and we want to ensure that your concerns are fully addressed. Your experience does not reflect the level of service we strive to provide, and we appreciate the opportunity to make things right. Once again, we apologize for any inconvenience you've experienced, and we're eager to connect with you to resolve these matters. Your satisfaction is our priority, and we're committed to turning your experience around. Thank you for choosing Toyota of Scranton, and we look forward to hearing from you soon. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

ATARAMELLI, We would like to extend our heartfelt gratitude for taking the time to share your positive experience with us at Toyota of Scranton. Your kind words mean a great deal to our team, and we are thrilled to hear that you had a satisfying service visit. We are committed to providing each customer with a professional, courteous, and friendly experience, and we are delighted that our efforts resonated with you. Keeping you informed and updated throughout the service process is one of our top priorities, and we're glad to know that you felt well taken care of. Your feedback motivates us to continue delivering exceptional service, and we are grateful for the trust you have placed in us. If you ever have any further questions or require assistance in the future, please don't hesitate to reach out. We are here to assist you. Thank you once again for choosing Toyota of Scranton. We look forward to serving you with the same high standard of care during your next visit. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CAR_549, Thank you for your glowing review and for choosing Toyota of Scranton for your car service needs! We're honored to be your go-to dealership for maintaining your vehicle and providing a comfortable experience. We're thrilled to hear that our team's friendliness has made a positive impression on you. Creating a welcoming environment for our customers is of utmost importance to us, and we're delighted that you found our waiting area comfy and accommodating. We're especially pleased to know that Chris Ellis, service team member, has been providing you with exceptional service. We'll be sure to pass along your kind words to him. He's a valuable member of our team, and he will be thrilled to hear that his efforts are being recognized. We're humbled by your trust in us and the fact that you're considering us as your first choice for your future car purchase. It would be an honor to assist you with any future vehicle needs, whether it's purchasing a car or maintaining your current one. Thank you for taking the time to share your positive experience with us. We look forward to continuing to serve you and providing you with the same high level of care in the future. Best regards, The Toyota of Scranton Team