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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,981 Reviews
Call Service Center (570) 740-3457

2,981 Reviews of Toyota of Scranton - Service Center

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June 14, 2024

I was not informed my right front tire was wearing incorrectly after service which was to include a tire rotation. More

by FRAUDBUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Toyota of Scranton responded

Dear FRAUDBUSTER, We sincerely apologize for the oversight during your recent service visit. It's important to us that all aspects of your vehicle's condition are communicated clearly, and we regret that this was not the case for your tire issue. Please contact our service manager at your earliest convenience so we can address this matter promptly and ensure your satisfaction. We value your feedback and are committed to improving our service. Thank you for bringing this to our attention. Best regards, The Toyota of Scranton Team

June 13, 2024

Outstanding Dealership and Service. I have Been buying here for over 30 years. David G. is professional, trustworthy and knowledgeable. More

by efaliskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Toyota of Scranton responded

efaliskie, Thank you for your loyal patronage over the past 30 years and for taking the time to share your experience with us. We are delighted to hear that you find our dealership and service outstanding. David G. is indeed a valued member of our team, and we are pleased to know that his professionalism, trustworthiness, and knowledge have made such a positive impact on your car-buying experiences. We greatly appreciate your continued trust in Toyota of Scranton. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you for many more years to come. Best regards, Guest Experience Team Toyota of Scranton

June 11, 2024

I had a great experience with the Toyota of Scranton dealership. Very courteous customer service. More

by WUMANTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear WUMANTIS, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a great visit and that our customer service met your expectations. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

June 11, 2024

The service department, as usual, was great My visit to the sales department was not.. More

by TOMMICK08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Toyota of Scranton responded

TOMMICK08, Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our service department. However, we're sorry to learn that your visit to the sales department did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further. Please contact us at 570.702.8776, so we can help address your concerns and work towards improving our service. Best regards, The Customer Experience Team Toyota of Scranton

June 10, 2024

Scranton Toyota has a one of a kind dealership complete with cafe and private spaces to conduct personal business. It was an overall very enjoyable experience. I would recommend this dealership to anyone. More

by JOHNVACCARO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear John Vaccaro, Thank you for your wonderful review! We're delighted to hear that you enjoyed our unique dealership amenities, including the café and private spaces for personal business. Your recommendation means a lot to us. We're glad you had an enjoyable experience and we look forward to welcoming you back to Toyota of Scranton in the future. Best regards, The Toyota of Scranton Team

Jun 12, 2024 -

JOHNVACCARO300 responded

KEEP UP the fine work! John V.

Jun 13, 2024 -

Toyota of Scranton responded

John Vaccaro, Thank you for your message. That is the goal. to provide our customers with top notch experience at every visit to our dealership. Take care, The Customer Experience Team Toyota of Scranton

June 10, 2024

Chelsea was great but everything took way too long the first day and great the 2nd day More

by BARBBOBHAYWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
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Jun 11, 2024 -

Toyota of Scranton responded

Dear BarbBobHayward, Thank you for your feedback and for highlighting Chelsea's great service. We apologize for the delays you experienced on the first day and appreciate your patience. We're glad to hear that the second day went well. Your input is valuable as we strive to improve our service. We hope to provide a more seamless experience for you in the future. Best regards, The Toyota of Scranton Team

June 10, 2024

First time having service done there and was very impressed!!! Great job keep it going and you’ll have a repeat customer More

by JOSEPH.PICHIARELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
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Jun 11, 2024 -

Toyota of Scranton responded

Dear Joseph Pichiarello, Thank you for your kind review! We're thrilled to hear that your first service experience with us left a great impression. Your positive feedback motivates us to continue delivering excellent service. We look forward to welcoming you back as a repeat customer. Best regards, The Toyota of Scranton Team

June 08, 2024

One month old Used Car, Toyota known defective part, $1000 bill! Repair and service staff were good. More

by Musil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Zongilla
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Jun 11, 2024 -

Toyota of Scranton responded

Dear Musil, Thank you for your feedback and for acknowledging the efforts of our repair and service staff. We apologize for the inconvenience you experienced with the defective part in your recently purchased used car. Your satisfaction is important to us, and we strive to provide quality vehicles and service. Please reach out to us directly so we can discuss your situation further and see how we can assist you. Best regards, The Toyota of Scranton Guest Experience Team 570.702.8776

June 07, 2024

I always get good service. My advisor does her job very well. She is always friendly,polite,and knowledgeable of her job. More

by ELONDO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Toyota of Scranton responded

Dear ELONDO54, Thank you for your wonderful 5-star review! We are thrilled to hear that you consistently receive excellent service from our team. It's especially gratifying to know that your advisor's friendliness, politeness, and job knowledge have made such a positive impression on you. We strive to provide top-notch service to all our customers, and your feedback reaffirms the hard work we put in every day. We appreciate your continued trust and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

June 05, 2024

I was happy with the service provided while getting my car worked on at this location. More

by JARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Scranton responded

Dear Jared, Thank you for your feedback! We're pleased to hear that you were happy with the service you received while having your car worked on. Providing excellent service is our goal, and we're glad we met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

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